Ever since I was old enough to have self-deprecating thoughts, I've been aware of one fundamental truth: British people are better than me. They've got cooler accents, more interesting hair, come naturally dressed in layers, and they're both funnier and more miserable than anyone has a right to be.
British clinics aren't much like New York clinics. There's no complaining. Nobody gets flustered and calls the staffers anything ending in "head." Also, the Brits don't mind waiting on lines. It's like sex to them.