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Comcast Survives Cord Cutting, The Fine Brothers Melt Down, Viacom's Redstone Battle

Steve Rosenbaum | Posted 02.08.2016 | Technology
Steve Rosenbaum

We're back with another edition of Hacking TV. This week, Comcast is not being strangled by cord cutting, and more news from the world of earnings. ...

Bernie Sanders And Elizabeth Warren May Have Just Saved Consumers $14 Billion

The Huffington Post | Zach Carter | Posted 01.28.2016 | Politics

WASHINGTON -- Cable customers who are tired of paying through the nose to rent set-top boxes are about to see some serious savings, thanks to a new p...

2015: The Year Streaming Went Mainstream

Jim Monroe | Posted 12.31.2015 | Business
Jim Monroe

Usually, TV changes slowly. Distribution contracts are long. Rapid change is rare. But in 2015 something unusual happened, and 2016 will be a much better year for TV viewers as a result.

The Salad Days Are Over: Google's Transformation from Purveyor of Good to Bottom-Line Brute

Jeremy White | Posted 12.28.2015 | Technology
Jeremy White

Economics is economics, and no matter how well-intentioned, Larry Page and Sergey Brin's brainchild has not only succumbed to the realities of a dog-eat-dog world, in many ways it's become the alpha male.

'Webbmedia Group' Tickles Our Fancy With 2016 Trend Report"

Magda Abu-Fadil | Posted 12.10.2015 | Media
Magda Abu-Fadil

Artificial intelligence (AI) for news will become its own trend in 2016, according to a report released this week, although robot-assisted journalism ...

Hey Comcast, Where's My Missing $5,800?

Christopher Elliott | Posted 12.10.2015 | Business
Christopher Elliott

Comcast owes Cathy Coffey $5,800. Why is it taking so long to refund her? Question: I overpaid Comcast by $5,800 after I switched to satellite TV a...

US Court Will Hear Net Neutrality Challenge

AP | Lorenzo Ligato | Posted 12.04.2015 | Technology

WASHINGTON (AP) -- A long-running legal battle over government rules that require Internet providers to treat all Web traffic equally is back for ano...

Hacking TV Episode #017

Steve Rosenbaum | Posted 11.16.2015 | Technology
Steve Rosenbaum

Will the big guys crowd out innovation in digital TV? Saul and Steve have a lively debate about whether the rapidly emerging over-the-top TV market is going to be open to innovative upstarts as well as media giants trying to learn new tricks.

In Veteran Hiring, It's Culture -- Not Numbers -- That Makes the Difference

Chris Marvin | Posted 11.13.2015 | Business
Chris Marvin

In the wake of Veterans Day, we can take inventory of the pledges made by companies to hire more veterans.

Is Comcast's "Double" Play Twice the Trouble?

Christopher Elliott | Posted 11.12.2015 | Business
Christopher Elliott

When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out? Question: I've been a Comcast customer fo...

What Comcast Doesn't Want You To Know About Data Caps

Timothy Karr | Posted 11.11.2015 | Technology
Timothy Karr

Comcast incurs almost no additional cost in terms of how much data you use. Once that "pipe" is built, it's cheap to operate. In essence, Comcast is imposing these arbitrary limits and penalties on customers simply because it can.

Everything's Big About Universal Orlando's Opening-in-2016 Skull Island: Reign of Kong

Jim Hill | Posted 11.06.2015 | Entertainment
Jim Hill

For nearly 30 years now -- ever since King Kong Encounter was first added to Universal Studios Hollywood's tram tour back in June of 1986 and that 7 ton, 30 foot-tall animatronic figure began blasting tourists with his banana breath -- theme park goers have been going ape for this massive movie monster.

Comcast is Billing Her $1,300 For Equipment She Returned

Christopher Elliott | Posted 11.05.2015 | Business
Christopher Elliott

Comcast is charging Ruth Molina $1,300 for equipment she already returned. What can she do to call off the collection agency? Question: Comcast is ...

Comcast Is Working On New Ways To Charge Internet Users More

AP | Lorenzo Ligato | Posted 10.27.2015 | Technology

NEW YORK (AP) -- This year marked a turning point for Comcast, the cable giant: It now has more Internet than TV customers. And it's trying out how t...

The CIA Director Got Hacked Because of Data Breach Fatigue

Adam Levin | Posted 10.22.2015 | Technology
Adam Levin

As we bounce from one breaking news story to the next, there is very little talk in the way of what consumers can do to better protect themselves from what we should call "the new data insecurity."

Hacking TV 10.5.15

Steve Rosenbaum | Posted 10.05.2015 | Technology
Steve Rosenbaum

On today's episode: Comcast's Watchable vs. Verzion's Go90 service, who's the first-round winner?

Getting the Story Straight on Comcast, Time Warner

David Balto | Posted 09.27.2015 | Business
David Balto

It's often worthwhile for policy makers to look back on a matter to determine whether they made the right call on it. So, in this sense, I appreciate...

Comcast Sends Collection Agency After Sick Customer

Christopher Elliott | Posted 09.24.2015 | Business
Christopher Elliott

Comcast has sent a collection agency after Theresa Weir. Is it going after the wrong customer? Question: I'm being harassed by a collection agency ...

Comcast To Pay $33 Million Over Privacy Breach

AP | Alexandra Ma | Posted 09.18.2015 | Technology

LOS ANGELES (AP) -- Cable operator Comcast has settled with California authorities and agreed to pay $33 million for accidentally publishing the name...

Comcast Testing $10 a Month Broadband for Low Income Seniors

Larry Magid | Posted 08.19.2015 | Technology
Larry Magid

Now Comcast is extending that program to senior citizens in two pilot areas, San Francisco and Palm Beach Florida.

What Should I Do About Comcast's Broken Promise?

Christopher Elliott | Posted 08.13.2015 | Business
Christopher Elliott

Shelby Becker is trying to leave Comcast. Its latest trick: lying to her about a price. Can this relationship be saved? Question: I've spent hours ...

MobTel: Some of America's Most Hated ISPs, Cable TV and Wireless Companies Have Their Associations Suing the FCC Over Net Neutrality

Bruce Kushnick | Posted 08.07.2015 | Business
Bruce Kushnick

So, just on the surface, when the most hated companies in America all work together to sue the FCC, we should at least know something just ain't right, and that's putting it mildly.

These Are The Companies With The Worst Customer Service

24/7 Wall St. | Hannah Paridis | Posted 07.31.2015 | Business

Every company in the United States claims to care more about its customers than the competition does. Yet polls show that some corporations do a truly...

When Talking About American Broadband Don't Use the 'I' Word

Timothy Karr | Posted 07.16.2015 | Technology
Timothy Karr

Want a blazing fast Internet? Well, you can get it if you live in select parts of the United States where ultra-high-speed services are available -- and if you're willing to pay a lot of money.

Comcast’s High-Speed Fiber Service Will Cost $300/Month Just For Internet

Consumerist | Alexis Kleinman | Posted 07.14.2015 | Technology

It’s been a few months since Comcast first announced it would bring super-fast 2 Gbps fiberoptic broadband to a few select markets, but the com...