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Comcast Says It's Tripling Size Of Social Media Customer Service Team

Consumerist | Chris Morran | Posted 03.23.2015 | Technology

Comcast has been responding to customer complaints on Twitter and Facebook for years, but that didn’t help the company get out of the basement of cu...

Time Warner Cable's Triple Play Gluttony and the Net Neutrality Rules

Bruce Kushnick | Posted 03.22.2015 | Business
Bruce Kushnick

For those who say, well, the new net neutrality order will fix everything, (assuming it makes it through various, expected court battles), I'll detail a few of the good things about the order as it relates to these charges, then give you the reality -- it doesn't fix most things.

Be Careful What You Wish for (Part II)

David Goodfriend | Posted 03.18.2015 | Technology
David Goodfriend

Republicans are screaming like someone stole the champagne from the RNC refrigerator. Verizon and its fellow broadband providers, like Comcast, are screaming, too. They threaten to sue the FCC... again. But as I wrote here many months ago, such threats ring empty.

Comcast Names First Female Corporate Executive Vice President In Company's History

The Huffington Post | Jackson Connor | Posted 03.10.2015 | Media

Amid a potential $45 billion acquisition of Time Warner Cable, Comcast Corporation has promoted senior vice presidents D’Arcy Rudnay, Lawrence Salva...

Who Really Won on Net Neutrality (But Won't Admit It)

Art Brodsky | Posted 03.10.2015 | Media
Art Brodsky

The FCC's decision is one of the most pro-business policies ever enacted by an agency under the Obama administration. Yet the so-called defenders of business refuse to see it.

Chattanooga, Tennessee, Offered A Public Option For Internet Access And Revived Its Economy

Carl Gibson | Posted 03.06.2015 | Politics
Carl Gibson

Chattanooga has proven to everyone else that having a public option for internet, cable, and phone service is better for consumers. And though the big companies would never admit it, the competition that socialist local broadband networks provide is the heart of the free-market capitalism they claim to espouse.

Timothy Stenovec

Comcast Subscribers Are Not Happy HBO Go Doesn't Work On Their Playstations

HuffingtonPost.com | Timothy Stenovec | Posted 03.05.2015 | Technology

Sony Playstation 4 owners rejoiced earlier this week when HBO Go, the popular streaming service from the premium TV network behind “Game of Thrones,...

My Biggest Mistake Ever

Michael Rosenblum | Posted 03.03.2015 | Technology
Michael Rosenblum

In 1992, I had just launched a new business called Video News International. It was the world's first video journalist network. I had trained and equipped more than 100 VJs around the world, many of them highly established journalists with very good credentials in print or photography.

How to Fund an Open, Ubiquitous, Very Fast, Broadband Internet Utility

Bruce Kushnick | Posted 03.03.2015 | Business
Bruce Kushnick

While it is great that Net Neutrality principles, which means that they can't screw with your Internet service, may be put into effect, it belies the more pervasive problems -- you may not be able to afford (or want to pay for) that service or get that service or have a choice about who offers you that service.

Blind Girl Produces Whimsical 'Wizard Of Oz' Scene As She's Always Pictured It

The Huffington Post | Kimberly Yam | Posted 03.02.2015 | Good News

A little girl's "Oz" has been brought to life in a mesmerizing ad. Comcast recently released an advertisement featuring a blind 7-year-old girl na...

House Republcians Looking Into Why Blackmail and Bribes Failed to Secure Net Neutrality Vote

David Fagin | Posted 02.27.2015 | Comedy
David Fagin

Speaker of the House John Boehner announced today that his office will be launching an unprecedented probe into why bribes and kickbacks were not enough to secure a victory in the years-long, hotly contested, Net Neutrality issue.

Net-"Sue-Me"-Neutrality: Get Ready for the Spring Offensive

Bruce Kushnick | Posted 02.26.2015 | Business
Bruce Kushnick

Once the entire Open Internet (Net Neutrality) rules are put out (we have only an outline as of this writing), you can expect a lawyers' banquet, a feeding frenzy where they will file and file and file.

FCC Expected To Approve Net Neutrality Rules

Reuters | Alina Selyukh | Posted 02.27.2015 | Technology

By Alina Selyukh WASHINGTON (Reuters) - U.S. regulators on Thursday approved the strictest-ever rules on Internet providers, who in turn...

How the Christian Coalition and MoveOn Helped Save Net Neutrality: A Buried Story of a Powerful Coalition

Paul Loeb | Posted 02.25.2015 | Politics
Paul Loeb

This week's FCC action should bring a long-delayed victory for net neutrality. It's an important victory, without which the online world that we've come to take for granted would risk being auctioned off to the highest bidder. But this victory might never have happened without an unlikely political coalition a decade ago.

Al Sharpton, Comcast Accused Of Racial Discrimination In Lawsuit

The Huffington Post | Jackson Connor | Posted 02.27.2015 | Media

The National Association of African-American Owned Media has filed a $20 billion lawsuit against Comcast and Time Warner Cable, claiming the companies...

Great News For Comcast

Reuters | Posted 02.25.2015 | Media

By Lisa Richwine (Reuters) - Comcast Corp, the largest U.S. cable operator, posted fourth-quarter revenue that marginally beat estimates...

Brian Williams Doesn't Deserve All the Blame

Ira Kalb | Posted 02.23.2015 | Media
Ira Kalb

Comedians have to be funny. Much of the news is hardly funny. Even so, Mr. Williams successfully walked this line until news broke that seriously damaged his credibility.

Net Neutrality From Muskets to Megabits

Art Brodsky | Posted 02.22.2015 | Technology
Art Brodsky

On February 26, the FCC will do something that few have ever accused the government of doing. It will recognize reality and act appropriately. That, in a nutshell, is the debate over net neutrality. Just as plain telephone service connected people and was regulated, now it's data services. Calls or video are all just megabits. Telephone companies couldn't discriminate in their traffic then, neither should they or cable companies be able to play favorites or manipulate customers now. That basic, regulated fairness is what allowed the Internet to develop, a point some current opponents seem to miss, whether blinded by ideology or money. But if you listen to the anguished cri de coeur from the loyal defenders of the big telecom companies, you would think the FCC's action was a government coup d'interconnecter -- a takeover of The Internet.

Bogus Reps Anger Even More Comcast Customers

Christopher Elliott | Posted 02.18.2015 | Business
Christopher Elliott

What follows is easily one of the most bizarre epilogues to an already bizarre story about bad customer service. It involves harassing phone calls, threats to cut off service and the use of unusually vulgar language, even by Internet standards.

Net Neutrality Is Now Just 'Net Ridiculous'

Bruce Kushnick | Posted 02.15.2015 | Business
Bruce Kushnick

Net Neutrality itself doesn't solve America's communications problems and we hope that the FCC decides to actually investigate our claims that a) Verizon failed to disclose that the networks are already Title II.

The Top Five Empty Promises by Comcast

Chris Meyer | Posted 02.11.2015 | Business
Chris Meyer

It's been one year since Comcast unveiled its bid to merge with its fellow cable-and-Internet behemoth Time Warner Cable. The deal is currently under review by the federal government.

Why it may be Willie Geist's Moment

Mark Joseph | Posted 02.10.2015 | Media
Mark Joseph

Geist is not your father's sidekick, for unlike Ed McMahon, it's abundantly clear that this current gig is just a stop on the way to a much larger role that Geist gets closer to with each broadcast.

Time Warner Cable's High-Speed Internet 97 Percent Profit Margin is a Big, Bright Red Flag; Critics Rebuked.

Bruce Kushnick | Posted 02.09.2015 | Business
Bruce Kushnick

In the previous article, I laid out excerpts of Time Warner Cable's SEC-filed 2013 Annual Report which detailed TWC's profit margin (revenues minus ex...

Comcast Says It's Working On Making It Harder To Change Someone's Name To 'A**hole'

Consumerist | Chris Morran | Posted 02.03.2015 | Business

“Each and every customer deserves to be treated with respect.”

Time Warner Cable's 97 Percent Profit Margin on High-Speed Internet Service Exposed

Bruce Kushnick | Posted 02.02.2015 | Business
Bruce Kushnick

In our Petition for Investigation of Time Warner Cable (TWC) and Comcast, we point out that TWC's High-Speed Internet service has a 97 percent profit margin and a number of people asked how that statistic was derived. Simple. Time Warner Cable provides the information, (with some caveats).