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Hacking TV Episode #017

Steve Rosenbaum | Posted 11.16.2015 | Technology
Steve Rosenbaum

Will the big guys crowd out innovation in digital TV? Saul and Steve have a lively debate about whether the rapidly emerging over-the-top TV market is going to be open to innovative upstarts as well as media giants trying to learn new tricks.

In Veteran Hiring, It's Culture -- Not Numbers -- That Makes the Difference

Chris Marvin | Posted 11.13.2015 | Business
Chris Marvin

In the wake of Veterans Day, we can take inventory of the pledges made by companies to hire more veterans.

Is Comcast's "Double" Play Twice the Trouble?

Christopher Elliott | Posted 11.12.2015 | Business
Christopher Elliott

When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out? Question: I've been a Comcast customer fo...

What Comcast Doesn't Want You To Know About Data Caps

Timothy Karr | Posted 11.11.2015 | Technology
Timothy Karr

Comcast incurs almost no additional cost in terms of how much data you use. Once that "pipe" is built, it's cheap to operate. In essence, Comcast is imposing these arbitrary limits and penalties on customers simply because it can.

Everything's Big About Universal Orlando's Opening-in-2016 Skull Island: Reign of Kong

Jim Hill | Posted 11.06.2015 | Entertainment
Jim Hill

For nearly 30 years now -- ever since King Kong Encounter was first added to Universal Studios Hollywood's tram tour back in June of 1986 and that 7 ton, 30 foot-tall animatronic figure began blasting tourists with his banana breath -- theme park goers have been going ape for this massive movie monster.

Comcast is Billing Her $1,300 For Equipment She Returned

Christopher Elliott | Posted 11.05.2015 | Business
Christopher Elliott

Comcast is charging Ruth Molina $1,300 for equipment she already returned. What can she do to call off the collection agency? Question: Comcast is ...

Comcast Is Working On New Ways To Charge Internet Users More

AP | Lorenzo Ligato | Posted 10.27.2015 | Technology

NEW YORK (AP) -- This year marked a turning point for Comcast, the cable giant: It now has more Internet than TV customers. And it's trying out how t...

The CIA Director Got Hacked Because of Data Breach Fatigue

Adam Levin | Posted 10.22.2015 | Technology
Adam Levin

As we bounce from one breaking news story to the next, there is very little talk in the way of what consumers can do to better protect themselves from what we should call "the new data insecurity."

Hacking TV 10.5.15

Steve Rosenbaum | Posted 10.05.2015 | Technology
Steve Rosenbaum

On today's episode: Comcast's Watchable vs. Verzion's Go90 service, who's the first-round winner?

Getting the Story Straight on Comcast, Time Warner

David Balto | Posted 09.27.2015 | Business
David Balto

It's often worthwhile for policy makers to look back on a matter to determine whether they made the right call on it. So, in this sense, I appreciate...

Comcast Sends Collection Agency After Sick Customer

Christopher Elliott | Posted 09.24.2015 | Business
Christopher Elliott

Comcast has sent a collection agency after Theresa Weir. Is it going after the wrong customer? Question: I'm being harassed by a collection agency ...

Comcast To Pay $33 Million Over Privacy Breach

AP | Alexandra Ma | Posted 09.18.2015 | Technology

LOS ANGELES (AP) -- Cable operator Comcast has settled with California authorities and agreed to pay $33 million for accidentally publishing the name...

Comcast Testing $10 a Month Broadband for Low Income Seniors

Larry Magid | Posted 08.19.2015 | Technology
Larry Magid

Now Comcast is extending that program to senior citizens in two pilot areas, San Francisco and Palm Beach Florida.

What Should I Do About Comcast's Broken Promise?

Christopher Elliott | Posted 08.13.2015 | Business
Christopher Elliott

Shelby Becker is trying to leave Comcast. Its latest trick: lying to her about a price. Can this relationship be saved? Question: I've spent hours ...

MobTel: Some of America's Most Hated ISPs, Cable TV and Wireless Companies Have Their Associations Suing the FCC Over Net Neutrality

Bruce Kushnick | Posted 08.07.2015 | Business
Bruce Kushnick

So, just on the surface, when the most hated companies in America all work together to sue the FCC, we should at least know something just ain't right, and that's putting it mildly.

These Are The Companies With The Worst Customer Service

24/7 Wall St. | Hannah Paridis | Posted 07.31.2015 | Business

Every company in the United States claims to care more about its customers than the competition does. Yet polls show that some corporations do a truly...

When Talking About American Broadband Don't Use the 'I' Word

Timothy Karr | Posted 07.16.2015 | Technology
Timothy Karr

Want a blazing fast Internet? Well, you can get it if you live in select parts of the United States where ultra-high-speed services are available -- and if you're willing to pay a lot of money.

Comcast’s High-Speed Fiber Service Will Cost $300/Month Just For Internet

Consumerist | Alexis Kleinman | Posted 07.14.2015 | Technology

It’s been a few months since Comcast first announced it would bring super-fast 2 Gbps fiberoptic broadband to a few select markets, but the com...

Comcast Will Launch Its Own Streaming Video Service

AP | TALI ARBEL | Posted 07.14.2015 | Technology

Comcast is launching a streaming video service as it faces growing intrusions from companies like Netflix.

Customer Service or Lip Service?

Ira Kalb | Posted 07.01.2015 | Business
Ira Kalb

Remember the "old days" when you could buy a product and count on competent service after purchase? Doesn't it seem that those days are long gone? Instead of customer service, most customers get lip service

"Study" of ISP Slowdowns Conveniently Ignored Real Cause, ISPs Not At Fault

Dan Rayburn | Posted 06.30.2015 | Technology
Dan Rayburn

Free Press pitched their agenda to the media and some news outlets wrote stories saying major Internet providers were slowing traffic speeds for thousands of consumers across North America. But as it turns out, the Free Press came to the wrong conclusion when they accused the ISPs of being responsible.

Internet Test Reveals Americans Are Not Getting the Speeds They Paid For

Timothy Karr | Posted 07.04.2015 | Technology
Timothy Karr

According to Internet Health Test data, AT&T often sticks customers with speeds that are slower than the FCC's bare-minimum definition for Internet access, and many times more sluggish than what it advertises.

When Calling a Telecom Company, Waiting on Hold Is Not the Hardest Part

Ben Hellwarth | Posted 05.07.2015 | Business
Ben Hellwarth

No one likes to be put on hold but as life's certainties go, "please hold" is right up there with death and taxes. When a customer service rep finally does take your call, he or she might just as well say: "Please work."

Comcast Adds Child-Friendly Zone To TV Service

Reuters | Posted 05.06.2015 | Media

By Lisa Richwine CHICAGO (Reuters) - A new feature on Comcast Corp's pay television service will let parents activate a child-friendly z...

Telecom Sleaze: ALEC and Its Communication's Funders -- AT&T, Verizon, Centurylink, Comcast and Time Warner Cable

Bruce Kushnick | Posted 05.02.2015 | Business
Bruce Kushnick

But it is ALEC that should cease operations and everyone reading this must ask -- why is the Department of Justice (DOJ) not investigating ALEC and its corporate communications members and funders -- AT&T, Verizon, Centurylink, Comcast & Time Warner Cable?