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When Talking About American Broadband Don't Use the 'I' Word

Timothy Karr | Posted 07.16.2015 | Technology
Timothy Karr

Want a blazing fast Internet? Well, you can get it if you live in select parts of the United States where ultra-high-speed services are available -- and if you're willing to pay a lot of money.

Comcast’s High-Speed Fiber Service Will Cost $300/Month Just For Internet

Consumerist | Alexis Kleinman | Posted 07.14.2015 | Technology

It’s been a few months since Comcast first announced it would bring super-fast 2 Gbps fiberoptic broadband to a few select markets, but the com...

Comcast Will Launch Its Own Streaming Video Service

AP | TALI ARBEL | Posted 07.14.2015 | Technology

Comcast is launching a streaming video service as it faces growing intrusions from companies like Netflix.

Customer Service or Lip Service?

Ira Kalb | Posted 07.01.2015 | Business
Ira Kalb

Remember the "old days" when you could buy a product and count on competent service after purchase? Doesn't it seem that those days are long gone? Instead of customer service, most customers get lip service

"Study" of ISP Slowdowns Conveniently Ignored Real Cause, ISPs Not At Fault

Dan Rayburn | Posted 06.30.2015 | Technology
Dan Rayburn

Free Press pitched their agenda to the media and some news outlets wrote stories saying major Internet providers were slowing traffic speeds for thousands of consumers across North America. But as it turns out, the Free Press came to the wrong conclusion when they accused the ISPs of being responsible.

Internet Test Reveals Americans Are Not Getting the Speeds They Paid For

Timothy Karr | Posted 07.04.2015 | Technology
Timothy Karr

According to Internet Health Test data, AT&T often sticks customers with speeds that are slower than the FCC's bare-minimum definition for Internet access, and many times more sluggish than what it advertises.

When Calling a Telecom Company, Waiting on Hold Is Not the Hardest Part

Ben Hellwarth | Posted 05.07.2015 | Business
Ben Hellwarth

No one likes to be put on hold but as life's certainties go, "please hold" is right up there with death and taxes. When a customer service rep finally does take your call, he or she might just as well say: "Please work."

Comcast Adds Child-Friendly Zone To TV Service

Reuters | Posted 05.06.2015 | Media

By Lisa Richwine CHICAGO (Reuters) - A new feature on Comcast Corp's pay television service will let parents activate a child-friendly z...

Telecom Sleaze: ALEC and Its Communication's Funders -- AT&T, Verizon, Centurylink, Comcast and Time Warner Cable

Bruce Kushnick | Posted 05.02.2015 | Business
Bruce Kushnick

But it is ALEC that should cease operations and everyone reading this must ask -- why is the Department of Justice (DOJ) not investigating ALEC and its corporate communications members and funders -- AT&T, Verizon, Centurylink, Comcast & Time Warner Cable?

Another Company Already Wants To Buy Time Warner Cable: Report

The Huffington Post | Alexander C. Kaufman & Jenny Che | Posted 04.24.2015 | Business

Well that didn't take long.

Dana Liebelson

Sen. Franken: Reports On Comcast-Time Warner Deal Collapse "Huge Victory" If True

HuffingtonPost.com | Dana Liebelson | Posted 04.23.2015 | Politics

WASHINGTON -- Reacting to reports on Thursday that a massive proposed merger between Comcast and Time Warner Cable has collapsed, Sen. Al Franken (D-M...

FCC Move Could Kill Comcast-TWC Mega Merger

Reuters | Posted 04.23.2015 | Technology

WASHINGTON, April 22 (Reuters) - The U.S. Federal Communications Commission's staff has recommended that the agency designate Comcast Corp's proposed ...

Zach Carter

Elizabeth Warren Calls On Eric Holder To Block Comcast's Merger With Time Warner

HuffingtonPost.com | Zach Carter | Posted 04.22.2015 | Politics

WASHINGTON -- Sen. Elizabeth Warren (Mass.) was among the Democrats who sent a letter to top federal regulators on Wednesday urging them to block Comc...

This Could Cripple The Comcast-Time Warner Cable Merger

The Huffington Post | Jenny Che | Posted 04.20.2015 | Business

Customers and labor unions aren’t the only ones feeling uneasy about the looming prospect of a giant cable conglomerate.

I Swear...

Marcia Liss | Posted 06.13.2015 | Comedy
Marcia Liss

...

Comcast Hosts National Women's Business Council for Supplier Diversity Event

Akoshia Yoba | Posted 06.02.2015 | Business
Akoshia Yoba

Embracing supplier diversity has proven to be smart business -- maximizing profits by giving a company access to previously untapped reservoirs of different ideas, opinions, needs and perceptions, which are all necessary to create and improve products and services.

Comcast Says It's Tripling Size Of Social Media Customer Service Team

Consumerist | Chris Morran | Posted 03.23.2015 | Technology

Comcast has been responding to customer complaints on Twitter and Facebook for years, but that didn’t help the company get out of the basement of cu...

Time Warner Cable's Triple Play Gluttony and the Net Neutrality Rules

Bruce Kushnick | Posted 05.22.2015 | Business
Bruce Kushnick

For those who say, well, the new net neutrality order will fix everything, (assuming it makes it through various, expected court battles), I'll detail a few of the good things about the order as it relates to these charges, then give you the reality -- it doesn't fix most things.

Be Careful What You Wish for (Part II)

David Goodfriend | Posted 05.18.2015 | Technology
David Goodfriend

Republicans are screaming like someone stole the champagne from the RNC refrigerator. Verizon and its fellow broadband providers, like Comcast, are screaming, too. They threaten to sue the FCC... again. But as I wrote here many months ago, such threats ring empty.

Comcast Names First Female Corporate Executive Vice President In Company's History

The Huffington Post | Jackson Connor | Posted 03.10.2015 | Media

Amid a potential $45 billion acquisition of Time Warner Cable, Comcast Corporation has promoted senior vice presidents D’Arcy Rudnay, Lawrence Salva...

Who Really Won on Net Neutrality (But Won't Admit It)

Art Brodsky | Posted 05.09.2015 | Media
Art Brodsky

The FCC's decision is one of the most pro-business policies ever enacted by an agency under the Obama administration. Yet the so-called defenders of business refuse to see it.

Chattanooga, Tennessee, Offered A Public Option For Internet Access And Revived Its Economy

C. Robert Gibson | Posted 05.06.2015 | Politics
C. Robert Gibson

Chattanooga has proven to everyone else that having a public option for internet, cable, and phone service is better for consumers. And though the big companies would never admit it, the competition that socialist local broadband networks provide is the heart of the free-market capitalism they claim to espouse.

Timothy Stenovec

Comcast Subscribers Are Not Happy HBO Go Doesn't Work On Their Playstations

HuffingtonPost.com | Timothy Stenovec | Posted 03.05.2015 | Technology

Sony Playstation 4 owners rejoiced earlier this week when HBO Go, the popular streaming service from the premium TV network behind “Game of Thrones,...

My Biggest Mistake Ever

Michael Rosenblum | Posted 05.03.2015 | Technology
Michael Rosenblum

In 1992, I had just launched a new business called Video News International. It was the world's first video journalist network. I had trained and equipped more than 100 VJs around the world, many of them highly established journalists with very good credentials in print or photography.

How to Fund an Open, Ubiquitous, Very Fast, Broadband Internet Utility

Bruce Kushnick | Posted 05.02.2015 | Business
Bruce Kushnick

While it is great that Net Neutrality principles, which means that they can't screw with your Internet service, may be put into effect, it belies the more pervasive problems -- you may not be able to afford (or want to pay for) that service or get that service or have a choice about who offers you that service.