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Crisis Management

The Age of Viral Recalls Is Just Beginning

Eric Dezenhall | Posted 05.27.2015 | Business
Eric Dezenhall

We seem to be in the midst of an epidemic of product recalls, especially the recall of Takata airbags, which may be the biggest consumer product recall in history. But is it an epidemic? Are we really living in a minefield of killer products?

The Pats Pick Best of Their Bad Options

Eric Dezenhall | Posted 05.20.2015 | Sports
Eric Dezenhall

Why do organizations like the Patriots who proclaim their innocence then settle with those who regulate (or prosecute) them? "If you're really so innocent," the reasoning goes, "why not fight the charges?"

Enough Spin: Here are Brady's Options

Eric Dezenhall | Posted 05.13.2015 | Sports
Eric Dezenhall

We all know the ruling: New England Patriots quarterback Tom Brady, the Adonis of the NFL, has been suspended for the first four games of the upcoming season. The tactical reality is complicated and dependent upon Brady's strategic options, which include the following.

Will Media Coverage Matter in Baltimore Trials?

Eric Dezenhall | Posted 05.06.2015 | Media
Eric Dezenhall

The point is simply that stories change as time passes and new evidence surfaces. In the "Age of Instant Closure" we can expect new twists to the Baltimore narrative in the weeks and months ahead, as we saw with Ferguson and the Rolling Stone/UVA rape case.

Crisis Management Begins Online

John P. David | Posted 05.04.2015 | Technology
John P. David

A client called me recently in a bit of a panic. One of her college-aged children was tangentially involved with a crisis at her university, and my client and some of the other parents were wondering if it would be beneficial to engage a public relations expert.

Hillary and the Virtues of Boring Damage Control

Eric Dezenhall | Posted 04.23.2015 | Politics
Eric Dezenhall

As the political season heats up, don't look for brilliant judo moves from the Clinton campaign. It's just not how crisis management reliably works for the Clintons. Rather, look for a sloppy fight, loaded with a grab bag of tactics, none of which, by itself, needs to be brilliant to be effective.

Reputation Control. Who Has Yours?

Alan W. Silberberg | Posted 04.23.2015 | Technology
Alan W. Silberberg

Every day we hear of more stories of people's Reputation getting smashed instantly online. On a personal level it just plain sucks, and causes mounds ...

A Look Back at the Target Breach

Eric Dezenhall | Posted 04.06.2015 | Business
Eric Dezenhall

It's easy to pontificate about how to properly manage the fallout from cyber attacks, but a lot harder to actually do it, as Target has learned since its landmark Christmas 2013 uber-breach.

On 'Dursting': Why Media Prey Go on Camera

Eric Dezenhall | Posted 05.20.2015 | Media
Eric Dezenhall

The main question I've been asked since The Jinx bowed last Sunday is why do people in trouble feel the compulsion to go on camera -- I'll call it "dursting" -- when nothing good can come from it?

The Digital Explosion and the Scandal Industry

Eric Dezenhall | Posted 03.23.2015 | Media
Eric Dezenhall

The Fiasco Vortex is a digital age problem where media, technology and vested interests combine in a vicious, inescapable circle.

With Global Volatility It's Time to Review Your Policies

Charles J. Alaimo | Posted 03.22.2015 | Business
Charles J. Alaimo

As someone who travels fairly often for business, I was at first shaken by what occurred in Paris and have to say thought twice about traveling anytime soon, but thankfully that passed.

A Year of Wrestling With Risk in a Disruptive World

Harlan Loeb | Posted 03.01.2015 | Business
Harlan Loeb

As the world grows more disruptive and unpredictable, seemingly by the day, the urgency of building risk resilience increases commensurately.

Sony Pictures: How Not to Handle a Crisis

Ira Kalb | Posted 02.17.2015 | Business
Ira Kalb

To mitigate the damage and restore confidence, Sony Pictures executives need to develop a plan so this is unlikely to reoccur. While this is easier said than done, IT solutions are available to thwart hackers.

The University of Virginia and the Risky Illusion of Validity

Harlan Loeb | Posted 02.10.2015 | College
Harlan Loeb

As events continue to unfold at the University of Virginia, we are seeing a common element form in the actions and response from each of the major players involved: the illusion of validity.

Uber: A Smart Company That Hasn't Been So Smart Managing Its Image

Ira Kalb | Posted 01.26.2015 | Business
Ira Kalb

Uber has been in the news a lot lately. Unfortunately, most of the stories have been negative. From day one, Uber has had a target on its back because it provides a product that many believe is superior to established taxi and shuttle services.

Past Is Prologue: Crisis Risk Management Begins Inside

Harlan Loeb | Posted 01.25.2015 | Business
Harlan Loeb

As we read about the travails of General Motors and recent foreign-exchange scandals, it's difficult to explain the enduring and elusive challenge that companies and organizations seem to face: the importance of learning from past mistakes.

Crisis and Context for Virgin Galactic

Eric Dezenhall | Posted 01.15.2015 | Business
Eric Dezenhall

Richard Branson had it right when he complained about people who knew nothing about the crash of SpaceShipTwo diving in front of cameras to analyze what must have gone wrong in the Mojave Desert.

Crisis Management 101: Taking Responsibility for Your Mistakes

David Helfenbein | Posted 01.13.2015 | Politics
David Helfenbein

Now, with two years left in his own administration, and faced with a party change in the Senate, did President Obama take a page from the crisis management handbook as well?

Home Depot's Sloppy Mistakes Tarnish Its Once Bold Brand

Kellie Cummings | Posted 11.25.2014 | Business
Kellie Cummings

The days when companies could afford to focus inward during a crisis and wordsmith press releases are gone. This time, Home Depot's mistakes won't cause an immediate customer revolt, but those mistakes did tarnish the brand in the most subtle of ways.

Jason Linkins

Lanny Davis Seems To Believe That Roger Goodell Has Been A Really Good Crisis Manager

HuffingtonPost.com | Jason Linkins | Posted 09.18.2014 | Politics

So there is someone willing to defend beleaguered NFL Commissioner Roger Goodell, and it turns out it's the guy who's willing to defend almost anyone ...

BP and the Cost of Reputational Debt

Harlan Loeb | Posted 08.11.2014 | Politics
Harlan Loeb

On Monday, the U.S. Supreme Court rejected BP's attempt to halt payments to affected businesses while the oil giant appeals its 2010 Gulf of Mexico di...

Should the U.S. Have Google's 'Right to Be Forgotten' Too?

John P. David | Posted 08.02.2014 | Technology
John P. David

Google recently unveiled a system which enables citizens of the European Union to ask the search engine to remove results from its listings. The move comes in response to a landmark European Union court ruling which gave people there the "right to be forgotten."

Sterling Scandal Winners and Losers

John P. David | Posted 07.02.2014 | Sports
John P. David

Winner: Swift Justice.

Online Image Repair: From 'Do Nothing' to 'Black Ops'

John P. David | Posted 04.08.2014 | Business
John P. David

Restaurants get bad reviews, businesses get slammed for poor customer service, and some people have Internet skeletons which inconveniently appear in search engine results. What does one do if this happens? The spectrum of solutions runs wide from "let it ride" to engaging in black ops activities.

The Only 3 Things Atlanta Mayor and Georgia Gov. Should Have Said, And 5 Things They Should Have Done

Kimberly Krautter | Posted 04.02.2014 | Politics
Kimberly Krautter

Everything that the nearly 6 million Atlantans experienced this week was both predictable and avoidable. That is what makes the C.Y.A., excuse-filled press conferences by Atlanta Mayor Kasim Reed and Georgia Governor Nathan Deal both infuriating and insulting.