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Crisis Management

Speaking Ethics To Power -- Lessons From Volkswagen

Jay Halfond | Posted 07.11.2016 | Business
Jay Halfond

Despite promises of transparency, VW will probably never reveal what transpired that set the company on this self-destructive path. But perhaps we can cull a cautionary ethics tale from this still unfolding scandal.

The Cincinnati Zoo: Part of a Dangerous Pattern

Ian I. Mitroff | Posted 06.07.2016 | Impact
Ian I. Mitroff

I wish that what happened recently at the Cincinnati Zoo was the rare exception. Unfortunately, in my over 30 years of experience as a crisis consultant and university researcher, it's not.

Japan's Empty Bow

David Wagner | Posted 05.19.2016 | Business
David Wagner

I have been on a rant of late regarding what I call the "Empty Japanese Bow". As we know, the Japanese bow in business is deeply rooted in cultural t...

The Art of Crisis Leadership Book Review

Suna Senman | Posted 05.02.2016 | Books
Suna Senman

The Art of Crisis Leadership elaborates on "reputation elasticity" with the examples of Starbucks, Google and Amazon and quotes wisdom from Warren Buffet. The chapter describes crisis-prone industries, consumer relationships and reputation capital.

How Our Company, Status Labs, Repaired its Own Reputation

Darius Fisher | Posted 04.22.2016 | Business
Darius Fisher

The experience not only changed Status Labs for the better, it also allowed us to better relate to our clients -- no one understands a crisis quite like someone who has experienced their own.

The Donald's Incredibly Poor Record of Damage Control

Ian I. Mitroff | Posted 04.08.2016 | Politics
Ian I. Mitroff

I've been one of the early founders in the modern field of crisis management since 1982. After all this time, no one even comes close to the number of hateful, inflammatory, and downright ugly statements than those that have been uttered consistently by Donald Trump.

Joe's Crab Shack in Hot Water

Nate Holzapfel | Posted 03.14.2016 | Business
Nate Holzapfel

It has become en vogue for chain restaurants to decorate in a style that makes them seem more unique and less mass market. This brings up an issue tha...

Business Leaders Must Embrace Social by Design: Trust and Reputation Weighs in the Balance

Harlan Loeb | Posted 02.26.2016 | Business
Harlan Loeb

If a picture paints a 1,000 words, a transcendent symbol, image, or storyline can powerfully galvanize an enduring value or vision. Everything now is...

Ubering Through Crisis

Eric Dezenhall | Posted 02.25.2016 | Business
Eric Dezenhall

In our age of lightning-speed events, Uber has gone from being a cutting-edge insurgent "David" to a corporate Goliath on the defensive. The latest c...

Business: What Will You Do When Ransomware Asks for a Donation?

Harlan Loeb | Posted 02.25.2016 | Business
Harlan Loeb

Much has been said over the recent news that the Hollywood Presbyterian Medical Center paid a $17,000 ransom in bitcoin to a hacker who seized control...

Crisis Management Planning for Social Media

Jason Boucher | Posted 02.01.2016 | Technology
Jason Boucher

It happens to us all, it's just a matter of when will it happen? When a crisis is identified, it may be tempting to wait until all the facts are avai...

Trust in Boards: A Leading Indicator of Performance

Harlan Loeb | Posted 01.25.2016 | Business
Harlan Loeb

Corporate boards today confront one blockbuster challenge after another, from corruption to product defect to employee mistrust to cybercrime. As a re...

2016 Corporate Crisis Outlook: Much More of the Same

Harlan Loeb | Posted 01.04.2016 | Business
Harlan Loeb

2015 at a glance: Explosive airbags and scandalous accounting. High-visibility data breaches. Terrorism. Climate risk. Drug pricing. Food quality. A 300 percent increase in media attention on brand reputation risk since 2010. Scrutiny is indeed rising.

When it Comes to Reputation, Judgment Trumps Algorithms

Chris Komisarjevsky | Posted 12.29.2015 | Impact
Chris Komisarjevsky

Reputation defies a formulaic approach. Protecting, rebuilding or mitigating risk to reputation -- whether a proactive initiative or one following a crisis -- does not come in a neat, data-driven box, with a clear-cut solution, mapped out for all to see.

Everything Is Awful and I'm Not Okay: Questions to Ask Before Giving Up

Catherine Sigit | Posted 12.10.2015 | Healthy Living
Catherine Sigit

Recently I've found an interesting blog post with self-care questions to ask during depression or suicidal ideation. The author, Sinope, has been seei...

False Proxy Power

Harlan Loeb | Posted 11.18.2015 | Business
Harlan Loeb

When push comes to shove, people don't always do what they say they intend to do. They don't vote for the candidate or issue that they indicated they would.

How to Be a S.M.A.R.T. Traveler in a Danger Zone

Kimberly Krautter | Posted 11.16.2015 | Travel
Kimberly Krautter

For most westerners, terror attacks have been limited to sites with centralized military, economic, or cultural significance. We have forgotten what i...

Navy SEAL's Surprising Advice For Surviving An Active Shooter

Keith Thomson | Posted 10.27.2015 | Books
Keith Thomson

You're at your desk or in a cafeteria or on a train when a guy bursts in firing a machine gun. What do you do? According to former Navy SEAL Clint Emerson, "People think, I'm going to die! or I'm going to be rescued. Rarely do they think about rescuing themselves."

Gutting Through the VW Crisis

Eric Dezenhall | Posted 10.14.2015 | Business
Eric Dezenhall

Since the Volkswagen crisis broke a few weeks ago, I've discussed the case with reporters, graduate students and business audiences. I have been taken aback by the central misperceptions among these groups.

In Search of an Attention Span

Harlan Loeb | Posted 10.07.2015 | Politics
Harlan Loeb

This crisis of attention threatens our global society's ability to address and resolve increasingly complex international global conflicts at the highest level -- clashes that grow deeper and more intractable. This crisis of attention threatens to keep ups from controlling true diplomatic and other disputes.

Volkswagen: Can Its Reputation Recover?

Jose Costa | Posted 10.05.2015 | Business
Jose Costa

A company's reputation is everything. And in today's age, news disseminates so quickly that a solid reputation can be destroyed in minutes. Leadership must guard that reputation and when a crisis emerges, executives need to rethink about priorities and develop a right plan to restore the company's reputation.

VW in the 'Fiasco Vortex'

Eric Dezenhall | Posted 09.24.2015 | Business
Eric Dezenhall

You can't "win" a town square stoning, but you can survive one. Nor can we evaluate how well a company is doing in mid-crisis in the same way that it is hard to judge how a patient is doing mid-surgery.

EPA 'Slug Bug' Of VW Highlights Need For Crisis Prevention

Mark R. Kennedy | Posted 09.23.2015 | Business
Mark R. Kennedy

While VW's crisis management technique of immediately expressing regret and committing to finding answers is a textbook perfect response, the company would have been far better off investing a bit more in crisis prevention instead.

Hillary Clinton's Foggy Mountain Breakdown

Eric Dezenhall | Posted 09.14.2015 | Politics
Eric Dezenhall

The Hillary Clinton e mail scandal has metastasized at the same time that America has become a nation of crisis managers. We know this because with every new scandal pundits and citizens alike cite the "bungling" of the "handling" as the key reason for the mess.

Should Amazon Care About Times' Hit Piece?

Eric Dezenhall | Posted 08.24.2015 | Technology
Eric Dezenhall

Amazon chose not to be interviewed for the story. In the antiquated thinking of crisis management, a target should sit down with its attacker to "tell its side of the story."