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Crisis Management

False Proxy Power

Harlan Loeb | Posted 11.18.2015 | Business
Harlan Loeb

When push comes to shove, people don't always do what they say they intend to do. They don't vote for the candidate or issue that they indicated they would.

How to Be a S.M.A.R.T. Traveler in a Danger Zone

Kimberly Krautter | Posted 11.16.2015 | Travel
Kimberly Krautter

For most westerners, terror attacks have been limited to sites with centralized military, economic, or cultural significance. We have forgotten what i...

Navy SEAL's Surprising Advice For Surviving An Active Shooter

Keith Thomson | Posted 10.27.2015 | Books
Keith Thomson

You're at your desk or in a cafeteria or on a train when a guy bursts in firing a machine gun. What do you do? According to former Navy SEAL Clint Emerson, "People think, I'm going to die! or I'm going to be rescued. Rarely do they think about rescuing themselves."

Gutting Through the VW Crisis

Eric Dezenhall | Posted 10.14.2015 | Business
Eric Dezenhall

Since the Volkswagen crisis broke a few weeks ago, I've discussed the case with reporters, graduate students and business audiences. I have been taken aback by the central misperceptions among these groups.

In Search of an Attention Span

Harlan Loeb | Posted 10.07.2015 | Politics
Harlan Loeb

This crisis of attention threatens our global society's ability to address and resolve increasingly complex international global conflicts at the highest level -- clashes that grow deeper and more intractable. This crisis of attention threatens to keep ups from controlling true diplomatic and other disputes.

Volkswagen: Can Its Reputation Recover?

Jose Costa | Posted 10.05.2015 | Business
Jose Costa

A company's reputation is everything. And in today's age, news disseminates so quickly that a solid reputation can be destroyed in minutes. Leadership must guard that reputation and when a crisis emerges, executives need to rethink about priorities and develop a right plan to restore the company's reputation.

VW in the 'Fiasco Vortex'

Eric Dezenhall | Posted 09.24.2015 | Business
Eric Dezenhall

You can't "win" a town square stoning, but you can survive one. Nor can we evaluate how well a company is doing in mid-crisis in the same way that it is hard to judge how a patient is doing mid-surgery.

EPA 'Slug Bug' Of VW Highlights Need For Crisis Prevention

Mark R. Kennedy | Posted 09.23.2015 | Business
Mark R. Kennedy

While VW's crisis management technique of immediately expressing regret and committing to finding answers is a textbook perfect response, the company would have been far better off investing a bit more in crisis prevention instead.

Hillary Clinton's Foggy Mountain Breakdown

Eric Dezenhall | Posted 09.14.2015 | Politics
Eric Dezenhall

The Hillary Clinton e mail scandal has metastasized at the same time that America has become a nation of crisis managers. We know this because with every new scandal pundits and citizens alike cite the "bungling" of the "handling" as the key reason for the mess.

Should Amazon Care About Times' Hit Piece?

Eric Dezenhall | Posted 08.24.2015 | Technology
Eric Dezenhall

Amazon chose not to be interviewed for the story. In the antiquated thinking of crisis management, a target should sit down with its attacker to "tell its side of the story."

It's Not what YOU Say; It's what Google Says

Gary A. Olson | Posted 08.08.2015 | College
Gary A. Olson

In the age of the Internet and social media, the "truth" about a campus incident -- that is, the narrative that everyone believes is the true account of what happened -- often is not a factual rendering of what occurred.

When Moguls Collide With Politics

Eric Dezenhall | Posted 07.31.2015 | Entertainment
Eric Dezenhall

Trump's shoot-from-the-hip style is appealing to many at the moment, but outspokenness can quickly devolve into tantrum, which will eventually become a problem on the way to the Oval Office.

Defining Damage Control in the Breach Epoch

Eric Dezenhall | Posted 07.24.2015 | Technology
Eric Dezenhall

In the past few weeks, we have seen ample evidence that technology breaches have replaced product recalls as the crisis management challenges of our present and future.

Ashley Madison: Divine Justice or Buyer Beware?

Harlan Loeb | Posted 07.23.2015 | Business
Harlan Loeb

In this age when objectionable activity can be addressed through hacking that leaves permanent reputational damage, data-governance policies must be a top priority - and not only for financial institutions that can hedge their risks but also those companies that cannot.

PR Tips Entrepreneurs Can Learn from Netflix

Richard Lorenzen | Posted 07.21.2015 | Business
Richard Lorenzen

Today, the company Netflix is one of the largest and most successful corporations of its kind. This online video streaming service connects millions of individuals with the television and movie content they are looking for with affordable monthly plans.

Important PR Lessons We Can Learn From Steve Jobs

Richard Lorenzen | Posted 07.17.2015 | Business
Richard Lorenzen

Earlier this week the official trailer for the new Steve Jobs Biopic was released to the world. In the trailer for the film, audiences can see the late Jobs, as played by Michael Fassbender, during his struggles to grow and manage the Apple corporation.

The NYSE Outage: Lessons in Crisis Management

Richard Lorenzen | Posted 07.15.2015 | Business
Richard Lorenzen

Last week's NYSE outage was a test not only of their ability to get back on their feet, but also of their ability to clearly communicate what was going on to the general public.

Martha Stewart's Damage Control Win

Eric Dezenhall | Posted 07.09.2015 | Business
Eric Dezenhall

It's tempting for business pundits to characterize the sale of Martha Stewart's company at a comparatively discounted price as a failure, but when you're in the crisis management business, you tend to have more earthly standards of success.

Snoozing Through The Cardinals/Astros Hack

Eric Dezenhall | Posted 06.19.2015 | Sports
Eric Dezenhall

The St. Louis Cardinals have been accused of hacking into the competitive records of the Houston Astros, but the story has not consumed the Internet and the airwaves yet in the manner that Tom Brady and deflated footballs did.

Rachel Dolezal and Scandals of Schtick

Eric Dezenhall | Posted 06.15.2015 | Weird News
Eric Dezenhall

Ambition and bullshitting go hand in hand, but there is a difference, albeit sometimes a subtle one, between puffing up hard kernels of truth in one's background and lying about who you are and what you've done.

Sharing Good News About Bad News

Eric Dezenhall | Posted 06.11.2015 | Entertainment
Eric Dezenhall

As powerless as the wrongly accused may feel in the internet age, there are ways that those of us concerned about stories like this can exploit technology. We can share news reports of vindication such as the one involving Ancier and Neuman.

Does FIFA Really Have a Crisis?

Eric Dezenhall | Posted 06.02.2015 | Sports
Eric Dezenhall

As with all modern scandals, when news broke last week of the FIFA bribery arrests, the death watch questions began: Can FIFA survive? What do they have to do to emerge from this scandal? I would add another question to the list: Does FIFA really have a crisis?

The Age of Viral Recalls Is Just Beginning

Eric Dezenhall | Posted 05.27.2015 | Business
Eric Dezenhall

We seem to be in the midst of an epidemic of product recalls, especially the recall of Takata airbags, which may be the biggest consumer product recall in history. But is it an epidemic? Are we really living in a minefield of killer products?

The Pats Pick Best of Their Bad Options

Eric Dezenhall | Posted 05.20.2015 | Sports
Eric Dezenhall

Why do organizations like the Patriots who proclaim their innocence then settle with those who regulate (or prosecute) them? "If you're really so innocent," the reasoning goes, "why not fight the charges?"

Enough Spin: Here are Brady's Options

Eric Dezenhall | Posted 05.13.2015 | Sports
Eric Dezenhall

We all know the ruling: New England Patriots quarterback Tom Brady, the Adonis of the NFL, has been suspended for the first four games of the upcoming season. The tactical reality is complicated and dependent upon Brady's strategic options, which include the following.