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Crisis Management

It's Not what YOU Say; It's what Google Says

Gary A. Olson | Posted 08.08.2015 | College
Gary A. Olson

In the age of the Internet and social media, the "truth" about a campus incident -- that is, the narrative that everyone believes is the true account of what happened -- often is not a factual rendering of what occurred.

When Moguls Collide With Politics

Eric Dezenhall | Posted 07.31.2015 | Entertainment
Eric Dezenhall

Trump's shoot-from-the-hip style is appealing to many at the moment, but outspokenness can quickly devolve into tantrum, which will eventually become a problem on the way to the Oval Office.

Defining Damage Control in the Breach Epoch

Eric Dezenhall | Posted 07.24.2016 | Technology
Eric Dezenhall

In the past few weeks, we have seen ample evidence that technology breaches have replaced product recalls as the crisis management challenges of our present and future.

Ashley Madison: Divine Justice or Buyer Beware?

Harlan Loeb | Posted 07.22.2016 | Business
Harlan Loeb

In this age when objectionable activity can be addressed through hacking that leaves permanent reputational damage, data-governance policies must be a top priority - and not only for financial institutions that can hedge their risks but also those companies that cannot.

PR Tips Entrepreneurs Can Learn from Netflix

Richard Lorenzen | Posted 07.21.2016 | Business
Richard Lorenzen

Today, the company Netflix is one of the largest and most successful corporations of its kind. This online video streaming service connects millions of individuals with the television and movie content they are looking for with affordable monthly plans.

Important PR Lessons We Can Learn From Steve Jobs

Richard Lorenzen | Posted 07.17.2016 | Business
Richard Lorenzen

Earlier this week the official trailer for the new Steve Jobs Biopic was released to the world. In the trailer for the film, audiences can see the late Jobs, as played by Michael Fassbender, during his struggles to grow and manage the Apple corporation.

The NYSE Outage: Lessons in Crisis Management

Richard Lorenzen | Posted 07.15.2016 | Business
Richard Lorenzen

Last week's NYSE outage was a test not only of their ability to get back on their feet, but also of their ability to clearly communicate what was going on to the general public.

Martha Stewart's Damage Control Win

Eric Dezenhall | Posted 07.09.2016 | Business
Eric Dezenhall

It's tempting for business pundits to characterize the sale of Martha Stewart's company at a comparatively discounted price as a failure, but when you're in the crisis management business, you tend to have more earthly standards of success.

Snoozing Through The Cardinals/Astros Hack

Eric Dezenhall | Posted 06.19.2016 | Sports
Eric Dezenhall

The St. Louis Cardinals have been accused of hacking into the competitive records of the Houston Astros, but the story has not consumed the Internet and the airwaves yet in the manner that Tom Brady and deflated footballs did.

Rachel Dolezal and Scandals of Schtick

Eric Dezenhall | Posted 06.15.2016 | Weird News
Eric Dezenhall

Ambition and bullshitting go hand in hand, but there is a difference, albeit sometimes a subtle one, between puffing up hard kernels of truth in one's background and lying about who you are and what you've done.

Sharing Good News About Bad News

Eric Dezenhall | Posted 06.11.2016 | Entertainment
Eric Dezenhall

As powerless as the wrongly accused may feel in the internet age, there are ways that those of us concerned about stories like this can exploit technology. We can share news reports of vindication such as the one involving Ancier and Neuman.

Does FIFA Really Have a Crisis?

Eric Dezenhall | Posted 06.02.2016 | Sports
Eric Dezenhall

As with all modern scandals, when news broke last week of the FIFA bribery arrests, the death watch questions began: Can FIFA survive? What do they have to do to emerge from this scandal? I would add another question to the list: Does FIFA really have a crisis?

The Age of Viral Recalls Is Just Beginning

Eric Dezenhall | Posted 05.27.2016 | Business
Eric Dezenhall

We seem to be in the midst of an epidemic of product recalls, especially the recall of Takata airbags, which may be the biggest consumer product recall in history. But is it an epidemic? Are we really living in a minefield of killer products?

The Pats Pick Best of Their Bad Options

Eric Dezenhall | Posted 05.20.2016 | Sports
Eric Dezenhall

Why do organizations like the Patriots who proclaim their innocence then settle with those who regulate (or prosecute) them? "If you're really so innocent," the reasoning goes, "why not fight the charges?"

Enough Spin: Here are Brady's Options

Eric Dezenhall | Posted 05.13.2016 | Sports
Eric Dezenhall

We all know the ruling: New England Patriots quarterback Tom Brady, the Adonis of the NFL, has been suspended for the first four games of the upcoming season. The tactical reality is complicated and dependent upon Brady's strategic options, which include the following.

Will Media Coverage Matter in Baltimore Trials?

Eric Dezenhall | Posted 05.06.2016 | Media
Eric Dezenhall

The point is simply that stories change as time passes and new evidence surfaces. In the "Age of Instant Closure" we can expect new twists to the Baltimore narrative in the weeks and months ahead, as we saw with Ferguson and the Rolling Stone/UVA rape case.

Crisis Management Begins Online

John P. David | Posted 05.03.2016 | Technology
John P. David

A client called me recently in a bit of a panic. One of her college-aged children was tangentially involved with a crisis at her university, and my client and some of the other parents were wondering if it would be beneficial to engage a public relations expert.

Hillary and the Virtues of Boring Damage Control

Eric Dezenhall | Posted 06.22.2015 | Politics
Eric Dezenhall

As the political season heats up, don't look for brilliant judo moves from the Clinton campaign. It's just not how crisis management reliably works for the Clintons. Rather, look for a sloppy fight, loaded with a grab bag of tactics, none of which, by itself, needs to be brilliant to be effective.

Reputation Control. Who Has Yours?

Alan W. Silberberg | Posted 04.23.2015 | Technology
Alan W. Silberberg

Every day we hear of more stories of people's Reputation getting smashed instantly online. On a personal level it just plain sucks, and causes mounds ...

A Look Back at the Target Breach

Eric Dezenhall | Posted 06.06.2015 | Business
Eric Dezenhall

It's easy to pontificate about how to properly manage the fallout from cyber attacks, but a lot harder to actually do it, as Target has learned since its landmark Christmas 2013 uber-breach.

On 'Dursting': Why Media Prey Go on Camera

Eric Dezenhall | Posted 05.20.2015 | Media
Eric Dezenhall

The main question I've been asked since The Jinx bowed last Sunday is why do people in trouble feel the compulsion to go on camera -- I'll call it "dursting" -- when nothing good can come from it?

The Digital Explosion and the Scandal Industry

Eric Dezenhall | Posted 03.23.2015 | Media
Eric Dezenhall

The Fiasco Vortex is a digital age problem where media, technology and vested interests combine in a vicious, inescapable circle.

With Global Volatility It's Time to Review Your Policies

Charles J. Alaimo | Posted 03.22.2015 | Business
Charles J. Alaimo

As someone who travels fairly often for business, I was at first shaken by what occurred in Paris and have to say thought twice about traveling anytime soon, but thankfully that passed.

A Year of Wrestling With Risk in a Disruptive World

Harlan Loeb | Posted 03.01.2015 | Business
Harlan Loeb

As the world grows more disruptive and unpredictable, seemingly by the day, the urgency of building risk resilience increases commensurately.

Sony Pictures: How Not to Handle a Crisis

Ira Kalb | Posted 02.17.2015 | Business
Ira Kalb

To mitigate the damage and restore confidence, Sony Pictures executives need to develop a plan so this is unlikely to reoccur. While this is easier said than done, IT solutions are available to thwart hackers.