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Customer Service

5 Best and Worst Jobs at Walmart

GOBankingRates | Posted 02.10.2016 | Business

By Morgan Quinn, Contributor Walmart, the largest private employer in the country, has a reputation as a terrible place to work, and is often targe...

Remembering Who The Customer Is

Rob Jolles | Posted 02.05.2016 | Business
Rob Jolles

Isn't technology amazing? We seem to have an insatiable appetite for anything designed to make our lives simpler. Apple is reporting that we've now d...

Why I Should've Talked Back to My Parents

Brent Stoller | Posted 02.04.2016 | GPS for the Soul
Brent Stoller

For four years I managed the behind-the-scenes operations of a summer camp. Dealing with difficult parents was integral to the job. Most parents were,...

The Importance of Hello in Business

Kate Edwards | Posted 02.04.2016 | Business
Kate Edwards

Your greeting is an integral part of your customer service, as it allows you to connect with your customers and staff members. "Hello" is a perfect starting point because it is simple, friendly and asks nothing in return.

3 Ways To Practice The Art of Customer Retention in Your Ecommerce Business

Allen Burt | Posted 02.03.2016 | Business
Allen Burt

Everyone knows that it's cheaper to retain a customer than acquire one, but most companies still focus their efforts on acquisition. It's important to not overlook the art of customer retention if you want your ecommerce business to be a sustainable one.

Why Egos Are Bad for Business, and What to Do About It

Matt Tenney | Posted 02.02.2016 | Business
Matt Tenney

Over the long-term, a leader who is highly self-centered is more likely to destroy a company than to maintain a successful one.

2016 Research: 6 Benchmarks for Small Businesses Growth

Vala Afshar | Posted 02.01.2016 | Business
Vala Afshar

Certain patterns emerged to best characterize high-performance small business teams, defined as those that most consistently keep up with customers' changing expectations for sales and service.

Her Kenmore Oven is Missing in Action. Now What?

Christopher Elliott | Posted 01.29.2016 | Business
Christopher Elliott

Tara Karran's oven is missing in action and Sears has pocketed her money. Is there any way to save this kitchen appliance? Question: I purchased four...

8 Uncommon Strategies for eCommerce Brands to Multiply Shopper LTV

Danny Wong | Posted 01.27.2016 | Business
Danny Wong

Although digital retailers are reliant on repeat purchases, many fail to actually bring shoppers back to complete follow-up orders.

Having A Servant's Mentality in Customer Service

Jeffrey Hayzlett | Posted 01.25.2016 | Business
Jeffrey Hayzlett

Business is about people serving people, not companies or the bottom line. And a key to leadership is having a servant's mentality. Asking others how can you help them or what can you do for them goes beyond simply serving their needs, but builds the foundation that lasting relationships are built upon.

How United Airlines is Making a Customer Service Comeback

Christopher Elliott | Posted 01.25.2016 | Travel
Christopher Elliott

Many passengers had all but given up on the airline after a painful merger with Continental Airlines in 2010.

5 Top Tips for Providing 5-Star Service

Doug A. Sandler | Posted 01.20.2016 | Business
Doug A. Sandler

Service, support, sales, operations and every other department within your organization must work in tandem, delivering the same amazing service to your customer to keep them coming back.

Top 5 New Year's Resolutions to Make Your Customer Service Shine

Kate Edwards | Posted 01.19.2016 | Business
Kate Edwards

Just like a New Year's diet, any initiative in the New Year takes commitment and consistency. For business owners, it is essential that their customer service represents the business and brand properly and thoroughly.

A Culture of Helpfulness

Jacques Henri Taylor | Posted 01.12.2016 | Impact
Jacques Henri Taylor

I'd like to invite you to help create a culture of helpfulness. An environment where we all have a chance to share our ideas. And instead of being fearful that someone will shoot them down or resort to name calling, we will have a supportive community who will help us understand.

Using Service as a Competitive Advantage: 5 Ways to Help Customers Love You

Shuly Oletzky | Posted 01.12.2016 | Business
Shuly Oletzky

As a business or entrepreneur, if you truly care about your customers and their experiences with your company, customer service should be at the top of your "important things to do" list, and not approached like an afterthought.

People Are Crazy, Wonderful and Fascinating

Elliot Begoun | Posted 01.12.2016 | GPS for the Soul
Elliot Begoun

People fascinate me. While others may choose to spend their time at a major sporting event or seeing the latest blockbuster movie, I am at my happie...

Stop Throwing Yourself Off-Balance - 5 Factors to be Mindful of When Making Business Decisions

Valeh Nazemoff | Posted 01.11.2016 | Business
Valeh Nazemoff

When business owners and executives attending my latest business transformation workshop instantly shouted their response to a question I posed, it re...

What Is Customer Experience?

Don Dodds | Posted 01.08.2016 | Business
Don Dodds

Perception is guided by emotional and psychological responses to stimuli presented during the interaction between the customer, the company, or brand, and the immediate environment whether it be in-store or online.

The Hidden Gap Between Asian Culture and Luxury Sales

Linda Harding-Bond | Posted 12.29.2015 | Business
Linda Harding-Bond

As consumers become more knowledgeable about what other consumers are experiencing, the demands for excellent customer service increase. The vast majority of consumers say they will walk out of a store if they receive inadequate assistance from employees. Nowhere is this more impactful than in the luxury market.

How to reject customer demands but still build brand loyalty

Danny Wong | Posted 12.21.2015 | Business
Danny Wong

Image by Alan Levine via Flickr As your company grows, customers will demand more and more from your products and services. While most entrepreneur...

You Should Control Your Brand Like Taylor Swift

Matthew Tyson | Posted 12.15.2015 | Business
Matthew Tyson

Throughout her career, Swift has made some major strides to show that she's more than just another pretty pop-star. She's proven herself as an incredible business woman and a genius brand manager. And despite what some might say, she unapologetically controls her brand like a boss, and it works.

3 Reasons Why a Sprint Is Not a Release

Brian de Haaff | Posted 12.09.2015 | Technology
Brian de Haaff

A very bright product and engineering leader at one of the world's largest media companies once asked me a question -- "What's a product release?"

I Only THOUGHT My Insurance Company Paid For Prescriptions

Lisa K. Friedman | Posted 12.08.2015 | Fifty
Lisa K. Friedman

My health insurance company has decided that it will not cover the cost of a medication prescribed by my doctor. Here I was, thinking I had a bonafide medical condition that required actual treatment.

No Good, Rotten, Simply Terrible Customers

Brian T. Edmondson | Posted 12.07.2015 | Business
Brian T. Edmondson

A customer walked into Hannah's store with a snow globe she had bought. But something wasn't right. Hannah could tell just by the look on the customer...

From the Ivory Tower Kitchen: To Yelp or Not To Yelp

Hari Pulapaka, Ph.D., C.E.C. | Posted 12.01.2015 | Taste
Hari Pulapaka, Ph.D., C.E.C.

"If you can't say something nice, don't say anything at all" may be Thumper's Law in the animated world, but versions of it have been around a bit longer than Bambi. The hospitality industry, more than any other, may have created an expectation of servitude and pandering at all costs.