iOS app Android app

Customer Service

The Art of Amazing Your Customers - 11 Powerful Customer Service Lessons

Vala Afshar | Posted 07.19.2016 | Business
Vala Afshar

Being average means you are as close to the bottom as you are to the top. - John Wooden CEOs rank customer service as the most important priority aft...

How do External Variables and Customer Service Affect Brand Experience?

Sarah Deane | Posted 07.11.2016 | Business
Sarah Deane

The airline and travel industries have been vocal about a renewed focus on the Customer, as more and more come to realize that creating an experience ...

Customer Service Lessons You Can Learn From The Road

AJ Agrawal | Posted 06.30.2016 | Business
AJ Agrawal

If there's anything that the road brings, it's important business lessons and travel sickness. Some people decide to engage in online reputation manag...

The Evolution of Customer Service: How Companies Are Using Chatbots

Dan Steiner | Posted 06.28.2016 | Business
Dan Steiner

Customer service online has not always been so successful for businesses. Finding a way to properly address concerns without interacting back and forth could take some time, hence why internet customer service used to mean taking emails about problems, and sending an email back asking them to call your phone line.

5 Tips to Help with Late-Paying Customers

Sabrina Parsons | Posted 06.23.2016 | Business
Sabrina Parsons

When it comes to customers and late payments, it can be like walking on a tightrope; it may be a delicate situation to conquer, and one wrong step might make the issue worse. After all, they are still your customers. However, lacking that source of valuable cash can create a major cash flow problem, which can have spiral effects to every part of your business.

6 Business Tips For Millennials (And Anyone Who Needs A Refresher Course In How The World Works)

Pam Ferderbar | Posted 06.20.2016 | Comedy
Pam Ferderbar

I get that if you haven't been alive very long you may not yet possess the necessary business acumen to dominate in the business world. Trouble is, I meet a lot of people, young and those who should know better.

AT&T Is Still Committed To Your Happiness

Janet Tavakoli | Posted 06.16.2016 | Business
Janet Tavakoli

Randall L. Stephenson, Chairman and Chief Executive Officer of AT&T, has made AT&T's customer service even more hilarious than three years ago when I last wrote about his great comedians.

I Am Your Waitress

Kate Sederstrom | Posted 06.16.2016 | Women
Kate Sederstrom

I am your waitress, but I am a person. A sister. A daughter. A friend. A full-time student paying her way through college.

10 Simple Strategies for Outstanding Customer Service

Diana Rodriguez-Zaba | Posted 06.14.2016 | Chicago
Diana Rodriguez-Zaba

I remember very clearly the first time I really understood the importance of customer service. We were still a young company when floods hit Chicago ...

America's Favorite Mexican Food Chain Is... Not Chipotle

The Huffington Post | James Cave | Posted 06.10.2016 | Taste

Chipotle's out. In a new Harris Poll, the burrito boss has been ousted from its place at the top of an annual list of Mexican chains ranked by custome...

Behavioral Boomerangs: The Power to Get Back What You Want

Jeffrey Shaw | Posted 06.10.2016 | Business
Jeffrey Shaw

If you've ever thrown a boomerang or are familiar with its concept, you know that the goal is to get it to return to you. With conscious effort and p...

Everything You Need to Know About Starting an SaaS Company

Quora | Posted 05.31.2016 | Business
Quora

What does Jason M. Lemkin want everyone to know when starting a SaaS company? originally appeared on Quora - the knowledge sharing network where compe...

5 Step Process Saves Most Any Customer Relationship

Heather Younger | Posted 05.27.2016 | Business
Heather Younger

I often tell people that customer experience, customer service and customer relationship management are really mostly about having the right processes in place to support the customer's journey. Below is a 5-step process I have used hundreds of times over the years and want to share with you.

Comcast Drives Me to the Brink Again

Laurie Levy | Posted 05.20.2016 | Technology
Laurie Levy

I like to think I'm a caring, rational woman who values kindness and civility. When I see the tantrums and childish name calling of the current politi...

Customer Service Communication Done Right: A USAA Salute!

Dianna Booher | Posted 05.18.2016 | Business
Dianna Booher

Heaven knows I've commented enough about poor communication: salespeople who talk more than they listen, healthcare professionals who treat patients l...

Africa's Female Entrepreneurs Part II: Josephine Takundwa, Award-Winning Leader in Energy

O'Brien Browne | Posted 05.17.2016 | Business
O'Brien Browne

I continue this exciting series with the dynamic Josephine Takundwa, founder and CEO of Earthlink Technologies headquartered in Harare, Zimbabwe.

College Student Feedback Can Provide Valuable Teaching Guidance

S. L. Young | Posted 05.13.2016 | Education
S. L. Young

The benefit of this ongoing feedback is to get students involved in providing critical assessments similar to the way it's done in business environments.

3 Customer Experience Lessons I Learned From a Blizzard [Slide Share]

Heather Younger | Posted 05.13.2016 | Business
Heather Younger

71% of consumers ended a business relationship due to a poor customer service experience.-Kissmetrics I live in Colorado where the weather can be f...

I'm With Stupid: Daily Pizza Consumption Could Save Your Life

Todd Hartley | Posted 05.13.2016 | Comedy
Todd Hartley

Years ago, I had a friend in Aspen who was a very large man. He'd been an offensive lineman on his college's football team, and here in town he'd packed on a few more pounds through plenty of booze and unhealthy eating habits.

Customers Don't Come First

Elliot Begoun | Posted 05.13.2016 | Business
Elliot Begoun

There was only an hour between flights, but the airline assured us that it was more than enough time, and since it was their recommend itinerary, we let it fly (pun intended).

How Mature Is Your Customer Experience Focus?

Sarah Deane | Posted 05.13.2016 | Business
Sarah Deane

To say the word experience is used often may be an understatement. At the moment, it seems to be everyone's focus, everyone's goal and everyone's desire for competitive advantage.

The Importance of Customer Service Recovery: How it Will Save Many of Your Customer Relationships

Erandi Palihakkara | Posted 05.10.2016 | Business
Erandi Palihakkara

For any business, from time to time, failures in customer service are unavoidable. If handled appropriately, they can provide a business with excellent opportunities to learn, grow and establish stronger relationships with the customer base.

The Customer Is Always Right As Long As You Want Their Money

Gary Vaynerchuk | Posted 05.11.2016 | Business
Gary Vaynerchuk

If you don't care about their money or their business, then the customer can absolutely be wrong.

How Is Your Customer Service?

Christine Hassler | Posted 05.05.2016 | Women
Christine Hassler

Being the kind of person other people enjoy being around is an act of service. "Here is a simple but powerful rule - always give people more than w...

The Real Cost of Bad Customer Service

Erandi Palihakkara | Posted 04.28.2016 | Business
Erandi Palihakkara

It is important that business owners realize that it is mostly the happiest and unhappiest customers who tend to speak up about their experiences.