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Customer Service

Digital Business Transformation Is a Team Sport

Vala Afshar | Posted 08.27.2015 | Technology
Vala Afshar

Matt Preschern is Executive Vice President and Chief Marketing Officer of HCL Technologies, a US$6.0 billion global information technology services company.

Be a VIP at LAX!

Candace Mayeron | Posted 08.24.2015 | Impact
Candace Mayeron

Even the most frazzled travelers are calmed once they realize a knowledgeable person is helping them find their destination. I love helping people in need. As it turns out, I'm also very good at it.

Live a Day in the Life of Your Clients

Chris Hurn | Posted 08.24.2015 | Business
Chris Hurn

The ivory tower view of banking is now so divergent from small businesses that the gulf between the two is nearly impossible to breach. But I'm an entrepreneur, and sometimes you have to go the extra mile, literally, to get things done for your clients.

MobTel: Some of America's Most Hated ISPs, Cable TV and Wireless Companies Have Their Associations Suing the FCC Over Net Neutrality

Bruce Kushnick | Posted 08.07.2015 | Business
Bruce Kushnick

So, just on the surface, when the most hated companies in America all work together to sue the FCC, we should at least know something just ain't right, and that's putting it mildly.

Yes, I Love Airline Food

Jim Joseph | Posted 08.06.2015 | Travel
Jim Joseph

So the next time you start to grumble about how horrible the airplane food it, remember the point of your flight. You are going someplace, so enjoy the ride. Tray, cart and wrapped up utensils and all.

Align Customer Needs, Innovation Strategy for Growth

Brian Kennell | Posted 08.05.2015 | Business
Brian Kennell

Companies at the forefront of their industries are able to anticipate and know what customers want before those customers may even be aware of how such breakthroughs would make their lives better.

An Artist Has to Reinvent Themselves Each Day: The Creative Life of John Andro Avendańo

Russell C. Smith | Posted 07.29.2015 | Arts
Russell C. Smith

Contemporary artist, John Andro Avendańo is continually working on making art, and showing his work in art festivals and galleries in Miami, Los Angeles, Paris, Seattle, New York City, and selling to collectors around the world who have connected with his unique vision.

Being of Service

Claudia Ruby Scrase | Posted 07.29.2015 | Healthy Living
Claudia Ruby Scrase

I am happy to report I am still thriving in the service industry, but this time I am in full control. I learned an important lesson, that even sometimes in the hospitality industry it's OK to say "No."

Open Letter To The Ticket Counter Lady At The Ferry Terminal

Marie Forster | Posted 07.28.2015 | Comedy
Marie Forster

Whew! That was close! I'm writing this letter to you whilst sitting on the ferry you in no way helped me board.

The Payoff for Apologies -- and the Penalties for Their Absence

Dianna Booher | Posted 07.28.2015 | Business
Dianna Booher

The father with his kids in tow yelled a couple of obscenities at the gate agent. "Why won't you just open that door and let us on that plane! It's sitting right there. I can see it!"

Why You Should Stop Serving Numbers

Samuel 'Gentoku' McCree | Posted 07.28.2015 | Business
Samuel 'Gentoku' McCree

There's nothing wrong with tracking numbers so long as you don't forget who you're serving. You need the numbers to make guesses, but you need the people to make meaning.

Why Twitter Is The New Better Business Bureau

Ann Brenoff | Posted 07.23.2015 | Fifty
Ann Brenoff

Finally, a use for social media I can wrap my head around: If you have a consumer complaint, just put it out on Twitter. Twitter, for all intents and purposes, is the new Better Business Bureau. The ability to publicly shame a company for its bad service is a weapon in the consumer arsenal.

Customer Service Survey Scams: Don't Fall for Them!

NextAdvisor.com | Posted 07.22.2015 | Business
NextAdvisor.com

Scammers are creative when it comes to devising schemes to try and steal your identity and money, and the BBB and the AARP have been warning consumers about such a scam lately regarding fake customer service surveys.

5 Customer Experience (CX) Teachings ... From the Dentist Chair

Sarah Deane | Posted 07.17.2015 | Technology
Sarah Deane

I hadn't been to the dentist in quite some time - lets not dwell on the number of years. I had all those "great" memories - the awful tasting gum number, the sound of the drill, the scraping noise... and so the wonderful sound bank continues.

You're Probably Doing PR Wrong, Here's How to Fix It

Bryan Elliott | Posted 07.06.2015 | Business
Bryan Elliott

You might know Peter Shankman as the founder of HARO (Help a Reporter Out), the famous website that connects journalists and experts. Shankman is a veteran tech journalist, PR specialist and thought leader who also happens to battle HDAD, the occasional vomiting house cat and Imposter syndrome.

Customer Service or Lip Service?

Ira Kalb | Posted 07.01.2015 | Business
Ira Kalb

Remember the "old days" when you could buy a product and count on competent service after purchase? Doesn't it seem that those days are long gone? Instead of customer service, most customers get lip service

As Communication Improves, Culture Improves, as Does the Bottom Line -- 4 Tools That Make a Difference

Amy Rees Anderson | Posted 07.01.2015 | Business
Amy Rees Anderson

In order to be a successful company you must create an environment that encourages the contribution and open sharing of information.

5 Steps to Earning Customer Loyalty

Gabriel Bristol | Posted 06.30.2015 | Business
Gabriel Bristol

If there was ever a time when providing good service at a fair price was enough to earn a customer's loyalty, it has long since passed.

The Product Manager vs. the Product Marketing Manager

Brian de Haaff | Posted 06.24.2015 | Technology
Brian de Haaff

Although the two roles differ (leading the product vs. leading the go-to-market), the intersection of the two positions is critical to delivering a successful product.

Customer Service Just Died; and Your Training Budget Killed It!

Linda Harding-Bond | Posted 06.23.2015 | Business
Linda Harding-Bond

Once a month the CEO of a certain Five-Star resort company would return to the home office. A status meeting was always held. All vice presidents and middle management would attend either in person or via Skype.

8 Ways To Cut Your Wait Time At The Doctor's Office

2013-02-21-grandparentslogo.jpg | Kristen Sturt | Posted 06.18.2015 | Fifty

SPECIAL FROM Grandparents.com It’s 11:43am and you’ve been stuck in your doctor’s waiting room for exactly 73 minutes. Take heart, gentle pat...

What Game of Thrones Can Teach Us About Spa Retail Training

Linda Harding-Bond | Posted 06.17.2015 | Business
Linda Harding-Bond

Changing the way your therapists deliver customer service at your spa through training is no easy task. Game of Thrones shows us that the road to success may be rife with drama but in the end for your customers, brand and team, it will be worth the journey.

Stop the War! Your Customers Are Not the Enemy.

John Foley | Posted 06.09.2015 | Business
John Foley

In business, the strongest relationships with customers are built the same way. Unfortunately, many companies are stuck in the old mindset of relying solely on advertising, public relations and promotions and have not created the opportunity for a conversation. After all, they have already "captured the market."

So You Want to Be an Experiential Brand?

Damian Bazadona | Posted 06.08.2015 | Business
Damian Bazadona

"We're not just a product. We're an experience." This all-too-common quote has rapidly made its way into advertising and marketing circles. And it's driving me just a little crazy.

11 Economies Shaking Up the World of Work

Blair Forlaw | Posted 06.02.2015 | Business
Blair Forlaw

Did you catch the headline last week about Amazon Prime's new same-day service? Online shoppers in some markets who place an order before noon can now get their packages later that very day.