Business is about people serving people, not companies or the bottom line. And a key to leadership is having a servant's mentality. Asking others how can you help them or what can you do for them goes beyond simply serving their needs, but builds the foundation that lasting relationships are built upon.
As consumers become more knowledgeable about what other consumers are experiencing, the demands for excellent customer service increase. The vast majority of consumers say they will walk out of a store if they receive inadequate assistance from employees. Nowhere is this more impactful than in the luxury market.