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Customer Service

An Artist Has to Reinvent Themselves Each Day: The Creative Life of John Andro Avendańo

Russell C. Smith | Posted 07.29.2015 | Arts
Russell C. Smith

Contemporary artist, John Andro Avendańo is continually working on making art, and showing his work in art festivals and galleries in Miami, Los Angeles, Paris, Seattle, New York City, and selling to collectors around the world who have connected with his unique vision.

Being of Service

Claudia Ruby Scrase | Posted 07.29.2015 | Healthy Living
Claudia Ruby Scrase

I am happy to report I am still thriving in the service industry, but this time I am in full control. I learned an important lesson, that even sometimes in the hospitality industry it's OK to say "No."

Open Letter To The Ticket Counter Lady At The Ferry Terminal

Marie Forster | Posted 07.28.2015 | Comedy
Marie Forster

Whew! That was close! I'm writing this letter to you whilst sitting on the ferry you in no way helped me board.

The Payoff for Apologies -- and the Penalties for Their Absence

Dianna Booher | Posted 07.28.2015 | Business
Dianna Booher

The father with his kids in tow yelled a couple of obscenities at the gate agent. "Why won't you just open that door and let us on that plane! It's sitting right there. I can see it!"

Why You Should Stop Serving Numbers

Samuel 'Gentoku' McCree | Posted 07.28.2015 | Business
Samuel 'Gentoku' McCree

There's nothing wrong with tracking numbers so long as you don't forget who you're serving. You need the numbers to make guesses, but you need the people to make meaning.

Why Twitter Is The New Better Business Bureau

Ann Brenoff | Posted 07.23.2015 | Fifty
Ann Brenoff

Finally, a use for social media I can wrap my head around: If you have a consumer complaint, just put it out on Twitter. Twitter, for all intents and purposes, is the new Better Business Bureau. The ability to publicly shame a company for its bad service is a weapon in the consumer arsenal.

Customer Service Survey Scams: Don't Fall for Them!

NextAdvisor.com | Posted 07.22.2015 | Business
NextAdvisor.com

Scammers are creative when it comes to devising schemes to try and steal your identity and money, and the BBB and the AARP have been warning consumers about such a scam lately regarding fake customer service surveys.

5 Customer Experience (CX) Teachings ... From the Dentist Chair

Sarah Deane | Posted 07.17.2015 | Technology
Sarah Deane

I hadn't been to the dentist in quite some time - lets not dwell on the number of years. I had all those "great" memories - the awful tasting gum number, the sound of the drill, the scraping noise... and so the wonderful sound bank continues.

You're Probably Doing PR Wrong, Here's How to Fix It

Bryan Elliott | Posted 07.06.2015 | Business
Bryan Elliott

You might know Peter Shankman as the founder of HARO (Help a Reporter Out), the famous website that connects journalists and experts. Shankman is a veteran tech journalist, PR specialist and thought leader who also happens to battle HDAD, the occasional vomiting house cat and Imposter syndrome.

Customer Service or Lip Service?

Ira Kalb | Posted 07.01.2015 | Business
Ira Kalb

Remember the "old days" when you could buy a product and count on competent service after purchase? Doesn't it seem that those days are long gone? Instead of customer service, most customers get lip service

As Communication Improves, Culture Improves, as Does the Bottom Line -- 4 Tools That Make a Difference

Amy Rees Anderson | Posted 07.01.2015 | Business
Amy Rees Anderson

In order to be a successful company you must create an environment that encourages the contribution and open sharing of information.

5 Steps to Earning Customer Loyalty

Gabriel Bristol | Posted 06.30.2015 | Business
Gabriel Bristol

If there was ever a time when providing good service at a fair price was enough to earn a customer's loyalty, it has long since passed.

The Product Manager vs. the Product Marketing Manager

Brian de Haaff | Posted 06.24.2015 | Technology
Brian de Haaff

Although the two roles differ (leading the product vs. leading the go-to-market), the intersection of the two positions is critical to delivering a successful product.

Customer Service Just Died; and Your Training Budget Killed It!

Linda Harding-Bond | Posted 06.23.2015 | Business
Linda Harding-Bond

Once a month the CEO of a certain Five-Star resort company would return to the home office. A status meeting was always held. All vice presidents and middle management would attend either in person or via Skype.

8 Ways To Cut Your Wait Time At The Doctor's Office

2013-02-21-grandparentslogo.jpg | Kristen Sturt | Posted 06.18.2015 | Fifty

SPECIAL FROM Grandparents.com It’s 11:43am and you’ve been stuck in your doctor’s waiting room for exactly 73 minutes. Take heart, gentle pat...

What Game of Thrones Can Teach Us About Spa Retail Training

Linda Harding-Bond | Posted 06.17.2015 | Business
Linda Harding-Bond

Changing the way your therapists deliver customer service at your spa through training is no easy task. Game of Thrones shows us that the road to success may be rife with drama but in the end for your customers, brand and team, it will be worth the journey.

Stop the War! Your Customers Are Not the Enemy.

John Foley | Posted 06.09.2015 | Business
John Foley

In business, the strongest relationships with customers are built the same way. Unfortunately, many companies are stuck in the old mindset of relying solely on advertising, public relations and promotions and have not created the opportunity for a conversation. After all, they have already "captured the market."

So You Want to Be an Experiential Brand?

Damian Bazadona | Posted 06.08.2015 | Business
Damian Bazadona

"We're not just a product. We're an experience." This all-too-common quote has rapidly made its way into advertising and marketing circles. And it's driving me just a little crazy.

11 Economies Shaking Up the World of Work

Blair Forlaw | Posted 06.02.2015 | Business
Blair Forlaw

Did you catch the headline last week about Amazon Prime's new same-day service? Online shoppers in some markets who place an order before noon can now get their packages later that very day.

What to Expect From Non-Coding Careers at Tech Startups

Cyndi Chen | Posted 06.01.2015 | Technology
Cyndi Chen

Congratulations, class of 2015! You're young and you have the world ahead of you. The job market is looking up. You're attracted to the world of startups, and you've taken all the necessary reality checks to ensure that you'd thrive in this environment. Now all you need to do is find the startup of your dreams.

What a Cabbie Can Teach Us About World-Class Customer Service

John Bowen | Posted 05.27.2015 | Business
John Bowen

How do we differentiate ourselves from the other competitors on the playing field so we truly stand out to our clients and prospects? It's a hugely important question these days given all the noise in the marketplace -- and believe it or not, the best answers might just come from a taxi driver.

10 Polite Things People Just Don't Seem To Do Anymore

The Huffington Post | Yagana Shah | Posted 05.22.2015 | Fifty

No matter your age, whether you're a boomer or a millennial, you might have noticed that people's manners just aren't what they used to be. As kids, w...

Poor Customer Service Prevents Repeat Business

Dr. Tiffany D. Sanders | Posted 05.18.2015 | Business
Dr. Tiffany D. Sanders

The experience my friends and I had at the popular Outback Steakhouse restaurant was an unusual and memorable one. Encounters such as this one can easily be misconstrued especially since the bartender was white and the customers were black. But one thing for certain, it illustrated how poor customer service can leave an aftertaste that will cause anyone to avoid patronizing at an establishment for years to come.

BoltBus Invites Passenger To Join Loyalty Program After Explosion

The Huffington Post | Hilary Hanson | Posted 05.15.2015 | Crime

After surviving the explosion of their bus Monday, passengers who rode the BoltBus that burst into flames say the company has seriously mishandled the...

When Calling a Telecom Company, Waiting on Hold Is Not the Hardest Part

Ben Hellwarth | Posted 05.07.2015 | Business
Ben Hellwarth

No one likes to be put on hold but as life's certainties go, "please hold" is right up there with death and taxes. When a customer service rep finally does take your call, he or she might just as well say: "Please work."