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Customer Service

10 Polite Things People Just Don't Seem To Do Anymore

The Huffington Post | Yagana Shah | Posted 05.22.2015 | Fifty

No matter your age, whether you're a boomer or a millennial, you might have noticed that people's manners just aren't what they used to be. As kids, w...

Poor Customer Service Prevents Repeat Business

Dr. Tiffany D. Sanders | Posted 05.18.2015 | Business
Dr. Tiffany D. Sanders

The experience my friends and I had at the popular Outback Steakhouse restaurant was an unusual and memorable one. Encounters such as this one can easily be misconstrued especially since the bartender was white and the customers were black. But one thing for certain, it illustrated how poor customer service can leave an aftertaste that will cause anyone to avoid patronizing at an establishment for years to come.

BoltBus Invites Passenger To Join Loyalty Program After Explosion

The Huffington Post | Hilary Hanson | Posted 05.15.2015 | Crime

After surviving the explosion of their bus Monday, passengers who rode the BoltBus that burst into flames say the company has seriously mishandled the...

When Calling a Telecom Company, Waiting on Hold Is Not the Hardest Part

Ben Hellwarth | Posted 05.07.2015 | Business
Ben Hellwarth

No one likes to be put on hold but as life's certainties go, "please hold" is right up there with death and taxes. When a customer service rep finally does take your call, he or she might just as well say: "Please work."

How Customer Service Can Make Or Break Your Business

Trish Herriman | Posted 05.05.2015 | Business
Trish Herriman

To compete online, there are 6 customer-service elements a business must master: easy shopping, accurate product descriptions, clear shipping information, a transparent return policy, easy access to customer service and the willingness to meet customers' requests. Let's look at each element in detail.

12 Things You Don't Understand About Being A Restaurant Hostess

Thrillist | Posted 05.05.2015 | Taste
Thrillist

Few understand the plight of the host/hostess.

Social Media Is the New Quality Control

Ted Rubin | Posted 04.27.2015 | Business
Ted Rubin

If your product is fantastic, when identified and energized your Advocates will spread the word like wildfire. Social networks and traditional word-of-mouth will start buzzing with your product, and sales will reflect your Advocates' delight.

What is Poor Customer Support Costing Your Business?

Gregory Ciotti | Posted 04.27.2015 | Business
Gregory Ciotti

While some companies view service as nothing more than an expense, the data show that providing great experiences is just as rewarding for customers as it is for your bottom line.

Why Small Businesses Are Installing Electric Vehicle Charging Stations

Gina Coplon-Newfield | Posted 05.07.2015 | Green
Gina Coplon-Newfield

Increasingly, small businesses are installing electric vehicle charging stations as a way to attract new and loyal customers.

Young and Entrepreneurial: How then 24 year-old Sameer Mehta Sold His First Startup to Mark Cuban then Cofounded His Second Startup with Blake Griffin and Kevin Love

David Ongchoco | Posted 04.24.2015 | Business
David Ongchoco

Not many people, let alone college students, would go out of their way to cold-email more than 100 seasoned entrepreneurs and investors asking for feedback on their startup.

Turning Complaints Into Closer Relationships to Improve Your Business

Ira Kalb | Posted 04.24.2015 | Business
Ira Kalb

Just about every comprehensive study done on this subject points to greater success for companies that turn the negatives represented by complaints into positives.

Restaurants That Should Go Out of Business

Maile Keone | Posted 04.22.2015 | Travel
Maile Keone

As people who know me are well aware, I love to eat out. And when you travel, there is a built in reason to visit new restaurants and pretend a kitchen exists solely to store shoes.

How Disney Creates Magical Experiences (and a 70% Return Rate)

Gregory Ciotti | Posted 04.21.2015 | Business
Gregory Ciotti

Perhaps the most unexpected finding when evaluating Disney's penchant for "magic" is the focus on process--the drive and ability to optimize the mundane.

How to Talk to Your Angriest Customers

Gregory Ciotti | Posted 04.17.2015 | Business
Gregory Ciotti

Customers want to be treated with respect. The day you stop talking to them like regular people is the day you lose touch and relevance. After that, you start losing customers.

7 Ways You Can Earn Your Customer's Loyalty

Jonha Revesencio | Posted 04.16.2015 | Business
Jonha Revesencio

Acquiring new customers to your company is an important part of business, but not as important as maintaining the customers you already have.

Why Support Stories Spread Like Wildfire

Gregory Ciotti | Posted 04.15.2015 | Business
Gregory Ciotti

Customers' words can either polish or stain your company's luster, and in a world where every customer has a microphone, by nature people will talk about you and your employees, products, or services.

The Customer Always Remembers

Gregory Ciotti | Posted 04.15.2015 | Business
Gregory Ciotti

Directing your tone and language to create positive, lasting memories for your customers is a staple in support. Not only should the whole experience be good, but most importantly, how that experience ends ought to be good.

How to Listen to Your Customers and Give Them What They Want, Like McDonald's

Deborah Sweeney | Posted 04.14.2015 | Business
Deborah Sweeney

Though bigger companies have the luxury of testing new products in select locations with minimal risk, there's something to be said for listening to what your customers want and giving it to them.

Why I (Almost) Broke Up With IKEA

Julie M Green | Posted 04.13.2015 | Parents
Julie M Green

Just as more and more businesses are opening their doors to kids with differences, you weren't able to think outside your own big blue and yellow box that afternoon.

Let's Make Business Personal Again

Amy Callahan | Posted 04.08.2015 | Business
Amy Callahan

Brands that cultivate their personal connections will not only create a competitive advantage with strong customer loyalty, they ultimately will be better positioned for long term success.

10 Ways To Grow Your Business Using Social Media

Andre Kay | Posted 03.31.2015 | Small Business
Andre Kay

It's better to master 3 channels, than being inconsistent on 6 channels.

Lessons for Entrepreneurs From Lee Kuan Yew

Shastri Purushotma | Posted 03.31.2015 | Business
Shastri Purushotma

While there is much to learn from this remarkable statesman and the transformative experience of Singapore that could fill many volumes, I would like to focus in the short space here on a few key lessons that entrepreneurs and companies can take from the founding and rapid growth of Singapore.

Buying a Mattress

Jasmine Jaksic | Posted 03.25.2015 | Comedy
Jasmine Jaksic

While my husband and I have a million things in common, how we deal with customer service is not one of them. Like most people, I don't enjoy interacting with them (thanks, Comcast), but he does!

Comcast Says It's Tripling Size Of Social Media Customer Service Team

Consumerist | Chris Morran | Posted 03.23.2015 | Technology

Comcast has been responding to customer complaints on Twitter and Facebook for years, but that didn’t help the company get out of the basement of cu...

Stop Asking Me for My Opinion

Liz Wainger | Posted 05.20.2015 | Business
Liz Wainger

Most companies these days seem to be in relentless pursuit of my opinion and attitude, yet the questions they ask really don't encourage conversation. Sometimes they just ask me to log on and "complete a survey." Neither approach encourages any deepening of a relationship.