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Customer Service

6 Ways To Create Experiences That Customers Crave

Marty Zwilling | Posted 10.21.2016 | Business
Marty Zwilling

For decades, efforts to satisfy customers have been built around demographics - capitalizing on race, ethnicity, gender, income, and other attributes....

5 High-Impact Post-Sale Sales Opportunities

Danny Wong | Posted 10.20.2016 | Business
Danny Wong

When highly effective B2B salespeople close a big deal, what is the first thing they do? They don't rest on their laurels or move on to the next opportunity as quickly as possible. They don't leave their new customer wondering what happened to the relationship they built.

Waiting in Line is Bad Business

Rana Florida | Posted 10.17.2016 | Business
Rana Florida

Like many type A people with too many things to do and too many things I want to accomplish, I detest lines. Whether it's a line at the airport, a go...

How Working At Disney Ruined Customer Service For Me

Thomas Kuegler | Posted 10.14.2016 | Business
Thomas Kuegler

I have a gluten allergy, okay? As you might be able to gather, having this presents major problems for my lifestyle and fitting in as a normal human ...

How Your Business Can Harness the Power of Review Sites

Lucinda Watrous | Posted 10.10.2016 | Business
Lucinda Watrous

Review sites -- they're everywhere, and many business owners have a love/hate relationship with them. Often too concerned a single bad review can make or break the success of the enterprise, some will stalk the sites for anything said about their company, while others completely ignore them.

Don't Sell, Help. #CustomerServiceWeek

Peter Aceto | Posted 10.06.2016 | Business
Peter Aceto

It's so achingly simple but so few people seem to get it. Stop selling products. Be there to assist your customer, but just give them some room. People everywhere are sick and tired of getting a hard sell. With little choice and increasing pressure to buy things they don't need, people get deflated and depressed. We are all consumers and we all hate being sold stuff.

3 Tips to Increase the Level of your Customer Service Experience

Sarah Deane | Posted 10.04.2016 | Business
Sarah Deane

National Customer Service Week is upon us. It serves as a reminder of the importance of appreciating those employees that deliver your brand experien...

Someone Is Impersonating My Dead Father. Why Won't Facebook Stop It?

Christopher Elliott | Posted 10.02.2016 | Technology
Christopher Elliott

William Fee is dead but an impostor just started a Facebook account for him. Why won’t Facebook remove the bogus, and hurtful, account? Question: My...

Why Hotels Need A 24-Hour Refund Rule

Christopher Elliott | Posted 10.03.2016 | Travel
Christopher Elliott

Marcie Derosas's hotel problem was solved within minutes of contacting me. She'd booked a nonrefundable room online without paying close attention to ...

How Small Businesses Can Attract and Keep Customers

Gabrielle Pfeiffer | Posted 09.23.2016 | Business
Gabrielle Pfeiffer

It's hard for small, local businesses to succeed in big cities when they are surrounded by huge corporations that compete for the same markets. It tak...

How Two Companies Hooked Customers On Products They Rarely Use

Nir Eyal | Posted 09.22.2016 | Business
Nir Eyal

Larry Page, CEO of Alphabet (the company formerly known as Google), has a quirky way of deciding which companies he likes. It's called "The Toothbrush Test." According to the New York Times, when Page looks at a potential company to acquire, he wants to know if the product is, like a toothbrush, "something you will use once or twice a day."

Hotel Guest Wants Jeff Goldblum Photos (And That's What He Gets)

The Huffington Post | David Moye | Posted 09.20.2016 | Weird News

When Seth Freedland reserved a room at the Huntley Hotel in Santa Monica, California, he made one teeny-weeny little request: Fill the room with Jeff ...

So You Measure Your Customers... But, How do Your Customers Measure You?

Sarah Deane | Posted 09.15.2016 | Business
Sarah Deane

A quick search online will bring back numerous posts, articles, companies, tools and other content centered on measuring your customer experience. In the last year, the topic of measuring experience has been top of mind for many organizations looking to better understand and improve their customer experience.

Customer Servitude NOT Service

Michael Lissack | Posted 09.12.2016 | Technology
Michael Lissack

This is a saga about BOTH how to do customer service and how NOT to. It is the story of my attempts to return 2 Samsung Galaxy Note 7's in light of...

8 Etiquette Tips to Inspire Customer Loyalty

Diane Gottsman | Posted 09.08.2016 | Business
Diane Gottsman

Some businesses naturally seem to attract loyal customers, such as a sports franchise, a beloved coffee shop or a hair salon with a favorite stylist. ...

Why Empowering Employees To Be Compassionate Is Great For Business

Matt Tenney | Posted 09.06.2016 | Business
Matt Tenney

Compassion and business haven't historically been uttered in the same sentence very often. However, that has been changing in recent years. More and...

This Travel Site Suggested A 47-Year Layover

The Huffington Post | Jamie Feldman | Posted 08.30.2016 | Travel

Skyscanner is an airline search engine, that, according to its website, “compares millions of flights to find you the cheapest deal, fast.” Skysca...

4 Skills of Successful Entrepreneurs (No Talent Required)

Brian de Haaff | Posted 08.18.2016 | Business
Brian de Haaff

Some memes make the rounds online regularly. One that often pops up is the list of "10 things that require zero talent." From big-picture traits like passion to daily habits like being on time, the list is a good reminder that success requires a strong foundation.

One Order Of Employee Loyalty, Please

Dayna Steele | Posted 08.17.2016 | Business
Dayna Steele

Imagine this: you have an employee that stays with your company for their entire career. Throughout their long tenure, they consistently maintain a high level of quality and deliver exceptional customer service. And it's not just you who notice. Customers regularly return, just to be serviced by this employee.

9 Quick Tips to Win Customer Loyalty and Strengthen Hold in Online Marketing

William Morrow | Posted 08.17.2016 | Business
William Morrow

Image Source To win customer loyalty and strengthen hold in online marketing, it is necessary to follow latest marketing strategies that can instantl...

4 Ways To Improve Customer Service Overnight

AJ Agrawal | Posted 08.16.2016 | Business
AJ Agrawal

Providing a customer service support line isn't an automatic way to win more business. In fact, one statistic says it can actually increase the likeli...

3 Essential Questions When Creating Your Customer Support Experience

Sarah Deane | Posted 08.11.2016 | Business
Sarah Deane

The support experience, customer service, and customer care, play an incredibly important role in a Customer's Experience of a brand. How a brand shows up when things go wrong weighs heavily on the Customer's perception of the brand as a whole.

5 Great Strategies to Improve Your Customer Service and Sales

Ebong Eka | Posted 08.11.2016 | Business
Ebong Eka

Good Customer service doesn't cost anything but bad customer service can cost you millions of dollars in bad publicity, massive customer loss and employee mediocrity.

We All Are Our Company's Customer Experience

Fritz Lehman | Posted 08.08.2016 | Technology
Fritz Lehman

I certainly believe in technology improving the customer experience. But it's become clear that technology can only go so far.

Opportunities in Sharing Economy for You

Milena Milićević | Posted 08.04.2016 | Business
Milena Milićević

What brands come to your mind when you hear the term sharing economy? Maybe Uber, Etsy, TaskRabbit, Airbnb and dozen other companies which only half-a-decade ago were start-ups on a mission to challenge incumbents in well-established industries.