Customer service online has not always been so successful for businesses. Finding a way to properly address concerns without interacting back and forth could take some time, hence why internet customer service used to mean taking emails about problems, and sending an email back asking them to call your phone line.
When it comes to customers and late payments, it can be like walking on a tightrope; it may be a delicate situation to conquer, and one wrong step might make the issue worse. After all, they are still your customers. However, lacking that source of valuable cash can create a major cash flow problem, which can have spiral effects to every part of your business.