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Customer Service

Customer Service or Lip Service?

Ira Kalb | Posted 07.01.2015 | Business
Ira Kalb

Remember the "old days" when you could buy a product and count on competent service after purchase? Doesn't it seem that those days are long gone? Instead of customer service, most customers get lip service

As Communication Improves, Culture Improves, as Does the Bottom Line -- 4 Tools That Make a Difference

Amy Rees Anderson | Posted 07.01.2015 | Business
Amy Rees Anderson

In order to be a successful company you must create an environment that encourages the contribution and open sharing of information.

5 Steps to Earning Customer Loyalty

Gabriel Bristol | Posted 06.30.2015 | Business
Gabriel Bristol

If there was ever a time when providing good service at a fair price was enough to earn a customer's loyalty, it has long since passed.

The Product Manager vs. the Product Marketing Manager

Brian de Haaff | Posted 06.24.2015 | Technology
Brian de Haaff

Although the two roles differ (leading the product vs. leading the go-to-market), the intersection of the two positions is critical to delivering a successful product.

Customer Service Just Died; and Your Training Budget Killed It!

Linda Harding-Bond | Posted 06.23.2015 | Business
Linda Harding-Bond

Once a month the CEO of a certain Five-Star resort company would return to the home office. A status meeting was always held. All vice presidents and middle management would attend either in person or via Skype.

8 Ways To Cut Your Wait Time At The Doctor's Office

2013-02-21-grandparentslogo.jpg | Kristen Sturt | Posted 06.18.2015 | Fifty

SPECIAL FROM Grandparents.com It’s 11:43am and you’ve been stuck in your doctor’s waiting room for exactly 73 minutes. Take heart, gentle pat...

What Game of Thrones Can Teach Us About Spa Retail Training

Linda Harding-Bond | Posted 06.17.2015 | Business
Linda Harding-Bond

Changing the way your therapists deliver customer service at your spa through training is no easy task. Game of Thrones shows us that the road to success may be rife with drama but in the end for your customers, brand and team, it will be worth the journey.

Stop the War! Your Customers Are Not the Enemy.

John Foley | Posted 06.09.2015 | Business
John Foley

In business, the strongest relationships with customers are built the same way. Unfortunately, many companies are stuck in the old mindset of relying solely on advertising, public relations and promotions and have not created the opportunity for a conversation. After all, they have already "captured the market."

So You Want to Be an Experiential Brand?

Damian Bazadona | Posted 06.08.2015 | Business
Damian Bazadona

"We're not just a product. We're an experience." This all-too-common quote has rapidly made its way into advertising and marketing circles. And it's driving me just a little crazy.

11 Economies Shaking Up the World of Work

Blair Forlaw | Posted 06.02.2015 | Business
Blair Forlaw

Did you catch the headline last week about Amazon Prime's new same-day service? Online shoppers in some markets who place an order before noon can now get their packages later that very day.

What to Expect From Non-Coding Careers at Tech Startups

Cyndi Chen | Posted 06.01.2015 | Technology
Cyndi Chen

Congratulations, class of 2015! You're young and you have the world ahead of you. The job market is looking up. You're attracted to the world of startups, and you've taken all the necessary reality checks to ensure that you'd thrive in this environment. Now all you need to do is find the startup of your dreams.

What a Cabbie Can Teach Us About World-Class Customer Service

John Bowen | Posted 05.27.2015 | Business
John Bowen

How do we differentiate ourselves from the other competitors on the playing field so we truly stand out to our clients and prospects? It's a hugely important question these days given all the noise in the marketplace -- and believe it or not, the best answers might just come from a taxi driver.

10 Polite Things People Just Don't Seem To Do Anymore

The Huffington Post | Yagana Shah | Posted 05.22.2015 | Fifty

No matter your age, whether you're a boomer or a millennial, you might have noticed that people's manners just aren't what they used to be. As kids, w...

Poor Customer Service Prevents Repeat Business

Dr. Tiffany D. Sanders | Posted 05.18.2015 | Business
Dr. Tiffany D. Sanders

The experience my friends and I had at the popular Outback Steakhouse restaurant was an unusual and memorable one. Encounters such as this one can easily be misconstrued especially since the bartender was white and the customers were black. But one thing for certain, it illustrated how poor customer service can leave an aftertaste that will cause anyone to avoid patronizing at an establishment for years to come.

BoltBus Invites Passenger To Join Loyalty Program After Explosion

The Huffington Post | Hilary Hanson | Posted 05.15.2015 | Crime

After surviving the explosion of their bus Monday, passengers who rode the BoltBus that burst into flames say the company has seriously mishandled the...

When Calling a Telecom Company, Waiting on Hold Is Not the Hardest Part

Ben Hellwarth | Posted 05.07.2015 | Business
Ben Hellwarth

No one likes to be put on hold but as life's certainties go, "please hold" is right up there with death and taxes. When a customer service rep finally does take your call, he or she might just as well say: "Please work."

How Customer Service Can Make Or Break Your Business

Trish Herriman | Posted 05.05.2015 | Business
Trish Herriman

To compete online, there are 6 customer-service elements a business must master: easy shopping, accurate product descriptions, clear shipping information, a transparent return policy, easy access to customer service and the willingness to meet customers' requests. Let's look at each element in detail.

12 Things You Don't Understand About Being A Restaurant Hostess

Thrillist | Posted 05.05.2015 | Taste
Thrillist

Few understand the plight of the host/hostess.

Social Media Is the New Quality Control

Ted Rubin | Posted 06.26.2015 | Business
Ted Rubin

If your product is fantastic, when identified and energized your Advocates will spread the word like wildfire. Social networks and traditional word-of-mouth will start buzzing with your product, and sales will reflect your Advocates' delight.

What is Poor Customer Support Costing Your Business?

Gregory Ciotti | Posted 06.25.2015 | Business
Gregory Ciotti

While some companies view service as nothing more than an expense, the data show that providing great experiences is just as rewarding for customers as it is for your bottom line.

Why Small Businesses Are Installing Electric Vehicle Charging Stations

Gina Coplon-Newfield | Posted 06.27.2015 | Green
Gina Coplon-Newfield

Increasingly, small businesses are installing electric vehicle charging stations as a way to attract new and loyal customers.

Young and Entrepreneurial: How then 24 year-old Sameer Mehta Sold His First Startup to Mark Cuban then Cofounded His Second Startup with Blake Griffin and Kevin Love

David Ongchoco | Posted 06.21.2015 | Business
David Ongchoco

Not many people, let alone college students, would go out of their way to cold-email more than 100 seasoned entrepreneurs and investors asking for feedback on their startup.

Turning Complaints Into Closer Relationships to Improve Your Business

Ira Kalb | Posted 06.24.2015 | Business
Ira Kalb

Just about every comprehensive study done on this subject points to greater success for companies that turn the negatives represented by complaints into positives.

Restaurants That Should Go Out of Business

Maile Keone | Posted 06.21.2015 | Travel
Maile Keone

As people who know me are well aware, I love to eat out. And when you travel, there is a built in reason to visit new restaurants and pretend a kitchen exists solely to store shoes.

How Disney Creates Magical Experiences (and a 70% Return Rate)

Gregory Ciotti | Posted 06.18.2015 | Business
Gregory Ciotti

Perhaps the most unexpected finding when evaluating Disney's penchant for "magic" is the focus on process--the drive and ability to optimize the mundane.