Clearly many people turn to the spa industry in hopes of providing their loved ones with a memorable experience. But in the past several years many high-end spas have been plagued with reports of service that is less than stellar.
Your customer service department is the most important. Here are four ways you can leverage your customer service team to effectively manage customer loyalty, build relationships and turn customers into fans.
Sometimes I ask the question. Other times, I don't ask it outright. But one thing is for sure, everytime I am with a customer, I am listening for the answer to this question: What is keeping you up at night?
The most common opponent to which business sellers lose deals is status quo. Getting a seller to consider alternatives requires research, strategy, and hard work. In contrast, selling on price is easy.
It is vital that an entrepreneur understand how to create an offer. Here's why: A good offer can easily double response rates. A bad or botched offer can easily kill a campaign that would otherwise be profitable.
Whether the dissonance is small or large, organizations exist to meet their customers needs and ones that do it better tend to have greater retention rates because satisfied customers are unequivocally the best marketing on the planet.
As it turns out, United flight 667 was delayed leaving San Francisco. Drake was visibly distraught. You can't prepare for a moment like this, but now came the very real possibility that he wouldn't have chance to see his mother before she passed away.