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Not Just Debit Fees: The Other Ways U.S. Banks Cost Customers

The Huffington Post | Harry Bradford | Posted 11.14.2011 | Business

The era of the debit card fee may have come and gone, but plenty of bank charges remain. Indeed, with all the talk of debit fees, it's easy to for...

Small Business Media Attention: 5 Ways To Get It

Dan Schawbel | Posted 01.09.2012 | Small Business
Dan Schawbel

One of the biggest challenges small businesses face is getting attention, in part because small businesses have no brand to leverage. Here are five ways to stand out from the crowd, get the attention you deserve, and build a follower base you're proud of.

Mikey Likes It! How to Leverage a Satisfied Customer

Andrea Sittig-Rolf | Posted 11.13.2011 | Small Business
Andrea Sittig-Rolf

Every business should assemble an Ambassador Toolkit. It'll help you better leverage your satisfied customers and turn them into a walking and talking word-of-mouth army.

The Debit Is in the Details

Len Hollie | Posted 11.06.2011 | New York
Len Hollie

In August, the Federal Reserve imposed a cap on the fees banks can charge retailers every time customers swipe their debit cards. Why is that important? In addition to banks, consumers may be the biggest losers.

WATCH: Banned For Being Too Good A Customer?

The Huffington Post | Ellie Krupnick | Posted 10.12.2011 | Style

The conventional wisdom is that stores want their customers to buy more, not less. So this most recent headline had us scratching our heads: "Woman ba...

The Life Out Loud: One Man's Journey From Baseball Champ to Rock Star to Entrepreneur

MeiMei Fox | Posted 10.10.2011 | Impact
MeiMei Fox

In his 30 years on this planet, Jeff Riddle has been an all-star baseball player, rock star, real estate magnate, spiritual seeker with a vow of celibacy, motivational speaker and, now, entrepreneur.

3 Bad Small Business Clients And When To Fire Them

Karen Leland | Posted 09.27.2011 | Business
Karen Leland

It really comes down to the classic 80/20 rule: 20 percent of your clients will cause you 80 percent of the grief in your business. Smart small business owners know how to identify trouble clients right away, head off problems early on and, when necessary, cut their losses.

Use The 'Aha! Formula' To Close On Sales Calls

Andrea Sittig-Rolf | Posted 09.25.2011 | Business
Andrea Sittig-Rolf

Every sale starts with the appointment. I have developed the Aha! formula, which will help you anticipate the objection, handle the objection, and ask for the appointment

Use 'Social Media Events' To Engage Customers

Carol Roth | Posted 09.24.2011 | Business
Carol Roth

Social media events -- from live chats to product unveilings to webinars -- are a fun way to engage customers.

How Swipe Fees Affect Customers

Daily Finance | Regina Lewis | Posted 09.12.2011 | Business

Swipe fees are the charges retailers pay when they allow you to use plastic at their store. In reviewing the comments and speaking about the story on ...

Is Your Business Ready For A Double-Dip Recession?

Andrea Sittig-Rolf | Posted 08.24.2011 | Business
Andrea Sittig-Rolf

Try these tips and be ready for a double dip recession, or thrive if it doesn't happen.

Breaking Up is Hard to Do: How to Avoid Fatal Partnership Errors

Susan T. Spencer | Posted 08.22.2011 | Business
Susan T. Spencer

The euphoria of having a working partner to share the responsibilities, coupled with the cash to grow the business, evaporated in less than six months. By that time we were in court, the company had lost all its business and I was left with a nothing.

The 7 Deadly Startup Sins

Robert Sofia | Posted 08.22.2011 | Business
Robert Sofia

Because these seven mistakes are easy to make, it's vital for entrepreneurs to know what they are, why they are so dangerous and exactly how to avoid them.

Use Customers To Finance Your Startup

Fred Wilson | Posted 08.20.2011 | Business
Fred Wilson

The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it.

How To Protect Your Company From A Data Hack

Todd Davis | Posted 08.10.2011 | Business
Todd Davis

The cost of data breaches continues to rise, and it's no surprise that many find themselves asking, "If the high-profile companies are at risk, what's the small business to do?"

BofA Tests Program Asking Customers To Approve Overdrafts Via Text

AP | By CANDICE CHOI | Posted 07.09.2011 | Business

NEW YORK -- Bank of America plans to test a program that will let customers approve debit card purchases that exceed their balances by text message. ...

How To Keep Customers Coming Back

Seth Priebatsch | Posted 07.10.2011 | Business
Seth Priebatsch

Loyalty programs are an effective way to reward your most frequent customers. In other words -- you should definitely have one.

Use Game Mechanics To Build Customer Loyalty

Seth Priebatsch | Posted 06.14.2011 | Business
Seth Priebatsch

Game mechanics are more than just a way to have fun with your customers -- they can also solve real problems. If you're not thinking of your customers as gamers yet, you're missing out on all the fun.

Stanford's Hottest Startups Weigh Value Propositions

Steve Blank | Posted 05.25.2011 | Business
Steve Blank

Week three of the class and our teams in our Stanford Lean LaunchPad class were hard at work using Customer Development to get out of the classroom and test the first key hypotheses of their business model: The Value Proposition.

How To Deal With Online Critics

Luther Lowe | Posted 05.25.2011 | Business
Luther Lowe

It's never easy to read negative things about your business on the Internet. Here's some advice on how to respond when it happens.

5 Restaurants Making The Most Out Of Social Media

Wiley Cerilli | Posted 05.25.2011 | Business
Wiley Cerilli

You're an expert chef with a beautiful restaurant, friendly staff and great food. In the past, you've successfully managed your customer flow through ...

Inside Stanford's Hottest Student Startups

Steve Blank | Posted 05.25.2011 | Business
Steve Blank

The most interesting part of the class would happen outside the classroom when the teams spent 50-80 hours testing their business model hypotheses by talking to customers and partners and (in the case of web-based businesses) building their product.

Fred Wilson: 'Marketing Is For Startups With Sucky Products'

Fred Wilson | Posted 05.25.2011 | Business
Fred Wilson

I believe that marketing is what you do when your product or service sucks or when you make so much profit on every marginal customer that it would be crazy to not spend a bit of that profit acquiring more of them (coke, zynga, bud, viagra).

The 'Big Bang' Theory Doesn't Work For Startups

Marty Zwilling | Posted 05.25.2011 | Business
Marty Zwilling

Think about it. Where did Google, eBay, and Facebook come from? They inched their way into public view before the first multi-million dollar funding rounds, and they have never had a big public launch.

Designing Customer Surveys That Work

MIT Entrepreneurship Review | Posted 05.25.2011 | Business
MIT Entrepreneurship Review

Don't ask your customers for their "willingness to pay." Instead, do your homework and ask them about their value drivers. Then tell them what they should pay and why, and you'll be on a happy road to higher profitability.