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Damage Control

Why Managing Scandals Is Different Now

Eric Dezenhall | Posted 01.16.2013 | Media
Eric Dezenhall

Whenever a mess like the General David Petraeus affair blows up, I am asked by friends, acquaintances, students and journalists to handicap the state of play. The challenge is that no matter how hard I try, I'm lucky if I can get across one semi-cogent sound bite or bottom-line conclusion in most exchanges.

To Walk It Back or Double Down, That is the Question.

Bill Santiago | Posted 11.20.2012 | Latino Voices
Bill Santiago

Presently, it's Mitt Romney's turn. After a trouncing in headlines such as the New York Daily News' "Mitt Hits the Fan," over his tacit dismissal of 47 percent of the electorate as freeloaders, he's making the damage control rounds.

Barclays Uses Video To Make Sure Libor Rigging 'Never Happens Again'

The Huffington Post | Harry Bradford | Posted 07.28.2012 | Business

Everyone rest assured. As long as anyone lives, Barclays will never, ever again manipulate Libor interest rates. How can we be so sure? The company ma...

Penn State and the PR Price of Sainthood

Eric Dezenhall | Posted 01.14.2012 | Sports
Eric Dezenhall

The Penn State scandal not only marks the end of Coach Joe Paterno's brilliant career, it is the death knell for the old crisis management canard that a good reputation is a bulwark against future bad news.

Anthony Weiner's Fair Weather Friends

Paul Stoller | Posted 08.14.2011 | Politics
Paul Stoller

Congressman Weiner has fallen from grace with meteoric speed and his potential social restitution will be decidedly gradual. But will his experience of utter humiliation eventually make him a better public servant and a better human being?

The Bush Biography as Damage Control

Eric Dezenhall | Posted 05.25.2011 | Politics
Eric Dezenhall

Bush's best option was to use this autobiography to certify who we already knew him to be. Of course, this wouldn't have worked amidst the vapors of Hope and Change. But in today's political climate, it certainly does.

Friday Talking Points [126] -- We'd Like Our Gulf Back

Chris Weigant | Posted 05.25.2011 | Politics
Chris Weigant

The mainstream media, led by the intrepid White House press corps, closely followed by the inside-the-Beltway punditocracy, has declared what must hap...

A Salvage Job in Tiger's America

Eric Dezenhall | Posted 05.25.2011 | Media
Eric Dezenhall

The cold truth of crisis management is that "telling your side of the story" only works when you have a story to tell. Tiger doesn't. Not yet anyway.

PR Damage Control 101: How to Come off Contrite

Ian Gurvitz | Posted 05.25.2011 | Comedy
Ian Gurvitz

"I plan to use this time for introspection and to learn to control my GREED/DRINKING/RAGE/ANGER/ANTI-SEMITISM/INSATIABLE SEXUAL APPETITES" (Circle the relevant details).

Palin, Sanford and the Art of Spontaneous Combustion

Eric Dezenhall | Posted 05.25.2011 | Politics
Eric Dezenhall

The one word that surfaces in virtually all scandal media analysis is "mishandled," as in "How could Palin and Sanford have mishandled their crises so badly?"

NSA Schools Reporters On Damage Of Leaks

New York Sun | Josh Gerstein | Posted 05.25.2011 | Media

Frustrated by press leaks about its most sensitive electronic surveillance work, the secretive National Security Agency convened an unprecedented seri...