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Damage Control

The Donald's Incredibly Poor Record of Damage Control

Ian I. Mitroff | Posted 04.08.2017 | Politics
Ian I. Mitroff

I've been one of the early founders in the modern field of crisis management since 1982. After all this time, no one even comes close to the number of hateful, inflammatory, and downright ugly statements than those that have been uttered consistently by Donald Trump.

Ubering Through Crisis

Eric Dezenhall | Posted 02.24.2017 | Business
Eric Dezenhall

In our age of lightning-speed events, Uber has gone from being a cutting-edge insurgent "David" to a corporate Goliath on the defensive. The latest c...

Hillary Clinton's Foggy Mountain Breakdown

Eric Dezenhall | Posted 09.14.2016 | Politics
Eric Dezenhall

The Hillary Clinton e mail scandal has metastasized at the same time that America has become a nation of crisis managers. We know this because with every new scandal pundits and citizens alike cite the "bungling" of the "handling" as the key reason for the mess.

When Moguls Collide With Politics

Eric Dezenhall | Posted 07.31.2016 | Entertainment
Eric Dezenhall

Trump's shoot-from-the-hip style is appealing to many at the moment, but outspokenness can quickly devolve into tantrum, which will eventually become a problem on the way to the Oval Office.

Defining Damage Control in the Breach Epoch

Eric Dezenhall | Posted 07.24.2016 | Technology
Eric Dezenhall

In the past few weeks, we have seen ample evidence that technology breaches have replaced product recalls as the crisis management challenges of our present and future.

Martha Stewart's Damage Control Win

Eric Dezenhall | Posted 07.09.2016 | Business
Eric Dezenhall

It's tempting for business pundits to characterize the sale of Martha Stewart's company at a comparatively discounted price as a failure, but when you're in the crisis management business, you tend to have more earthly standards of success.

Symbols and Sacrifices in Post-Charleston Damage Control

Eric Dezenhall | Posted 06.24.2016 | Politics
Eric Dezenhall

I was raised in New Jersey and have associated the Confederate flag with slavery for as long as I have known of its existence. It will be impossible to dislodge that perception from my mind however hard I may seek to be open-minded.

Snoozing Through The Cardinals/Astros Hack

Eric Dezenhall | Posted 06.19.2016 | Sports
Eric Dezenhall

The St. Louis Cardinals have been accused of hacking into the competitive records of the Houston Astros, but the story has not consumed the Internet and the airwaves yet in the manner that Tom Brady and deflated footballs did.

Rachel Dolezal and Scandals of Schtick

Eric Dezenhall | Posted 06.15.2016 | Weird News
Eric Dezenhall

Ambition and bullshitting go hand in hand, but there is a difference, albeit sometimes a subtle one, between puffing up hard kernels of truth in one's background and lying about who you are and what you've done.

Does FIFA Really Have a Crisis?

Eric Dezenhall | Posted 06.02.2016 | Sports
Eric Dezenhall

As with all modern scandals, when news broke last week of the FIFA bribery arrests, the death watch questions began: Can FIFA survive? What do they have to do to emerge from this scandal? I would add another question to the list: Does FIFA really have a crisis?

Enough Spin: Here are Brady's Options

Eric Dezenhall | Posted 05.13.2016 | Sports
Eric Dezenhall

We all know the ruling: New England Patriots quarterback Tom Brady, the Adonis of the NFL, has been suspended for the first four games of the upcoming season. The tactical reality is complicated and dependent upon Brady's strategic options, which include the following.

Hillary and the Virtues of Boring Damage Control

Eric Dezenhall | Posted 06.22.2015 | Politics
Eric Dezenhall

As the political season heats up, don't look for brilliant judo moves from the Clinton campaign. It's just not how crisis management reliably works for the Clintons. Rather, look for a sloppy fight, loaded with a grab bag of tactics, none of which, by itself, needs to be brilliant to be effective.

A Look Back at the Target Breach

Eric Dezenhall | Posted 06.06.2015 | Business
Eric Dezenhall

It's easy to pontificate about how to properly manage the fallout from cyber attacks, but a lot harder to actually do it, as Target has learned since its landmark Christmas 2013 uber-breach.

On 'Dursting': Why Media Prey Go on Camera

Eric Dezenhall | Posted 05.20.2015 | Media
Eric Dezenhall

The main question I've been asked since The Jinx bowed last Sunday is why do people in trouble feel the compulsion to go on camera -- I'll call it "dursting" -- when nothing good can come from it?

Why Managing Scandals Is Different Now

Eric Dezenhall | Posted 01.16.2013 | Media
Eric Dezenhall

Whenever a mess like the General David Petraeus affair blows up, I am asked by friends, acquaintances, students and journalists to handicap the state of play. The challenge is that no matter how hard I try, I'm lucky if I can get across one semi-cogent sound bite or bottom-line conclusion in most exchanges.

To Walk It Back or Double Down, That is the Question.

Bill Santiago | Posted 11.20.2012 | Latino Voices
Bill Santiago

Presently, it's Mitt Romney's turn. After a trouncing in headlines such as the New York Daily News' "Mitt Hits the Fan," over his tacit dismissal of 47 percent of the electorate as freeloaders, he's making the damage control rounds.

Barclays Uses Video To Make Sure Libor Rigging 'Never Happens Again'

The Huffington Post | Harry Bradford | Posted 07.28.2012 | Business

Everyone rest assured. As long as anyone lives, Barclays will never, ever again manipulate Libor interest rates. How can we be so sure? The company ma...

Penn State and the PR Price of Sainthood

Eric Dezenhall | Posted 01.14.2012 | Sports
Eric Dezenhall

The Penn State scandal not only marks the end of Coach Joe Paterno's brilliant career, it is the death knell for the old crisis management canard that a good reputation is a bulwark against future bad news.

Anthony Weiner's Fair Weather Friends

Paul Stoller | Posted 08.14.2011 | Politics
Paul Stoller

Congressman Weiner has fallen from grace with meteoric speed and his potential social restitution will be decidedly gradual. But will his experience of utter humiliation eventually make him a better public servant and a better human being?

The Bush Biography as Damage Control

Eric Dezenhall | Posted 05.25.2011 | Politics
Eric Dezenhall

Bush's best option was to use this autobiography to certify who we already knew him to be. Of course, this wouldn't have worked amidst the vapors of Hope and Change. But in today's political climate, it certainly does.

Friday Talking Points [126] -- We'd Like Our Gulf Back

Chris Weigant | Posted 05.25.2011 | Politics
Chris Weigant

The mainstream media, led by the intrepid White House press corps, closely followed by the inside-the-Beltway punditocracy, has declared what must hap...

PR Damage Control 101: How to Come off Contrite

Ian Gurvitz | Posted 05.25.2011 | Comedy
Ian Gurvitz

"I plan to use this time for introspection and to learn to control my GREED/DRINKING/RAGE/ANGER/ANTI-SEMITISM/INSATIABLE SEXUAL APPETITES" (Circle the relevant details).

A Salvage Job in Tiger's America

Eric Dezenhall | Posted 05.25.2011 | Media
Eric Dezenhall

The cold truth of crisis management is that "telling your side of the story" only works when you have a story to tell. Tiger doesn't. Not yet anyway.

Palin, Sanford and the Art of Spontaneous Combustion

Eric Dezenhall | Posted 05.25.2011 | Politics
Eric Dezenhall

The one word that surfaces in virtually all scandal media analysis is "mishandled," as in "How could Palin and Sanford have mishandled their crises so badly?"

NSA Schools Reporters On Damage Of Leaks

New York Sun | Josh Gerstein | Posted 05.25.2011 | Media

Frustrated by press leaks about its most sensitive electronic surveillance work, the secretive National Security Agency convened an unprecedented seri...