Nothing drives people crazier than an email where someone sends over a lot of information but doesn't say what they'd like you to do. I often respond to those immediately by asking: What do you want me to do?
Although Lewis Carroll knew only handwritten correspondence, I invite you to observe how seven of his suggestions, now 150 years old, might help you with your keyboard correspondence. (His words come first, followed by my commentary, adjusted for email.)
Take the trouble to understand the personalities of those you work with and remember their preferences when you email them. It can lead to a harmonious working atmosphere and greater spirit of cooperation.
When people think you're trying to influence them, they put their guard up. But when they feel you're trying to help them, or to muse your way to the right answer, or to be honest about your own imperfections, they open up to you. They hear what you have to say.
If you manage a blog, business, Twitter profile or Facebook page, the chances you'll receive a negative comment, tweet, rating or review are high. Before you panic and respond with something you may later regret, refer to my tips below.
The overuse of email as an alternative to a call creates emotional distance. In advertising, it is said that the medium is the message. In this case, the medium is email and the message is "I don't actually want to talk to you."
Just as there are choices we can make to improve the nature and outcome of face-to-face communication, there are also things we can do to decrease the likelihood of problems over email, texting, and social networking.
The average person is bombarded with 75 emails a day and urgent emails often get lost in the clutter. Fortunately, though, email management tactics are easy to implement. Three strategies you can adopt to start controlling your inbox
Before sending off yet another email, ask yourself if email is really the right platform to communicate your message. Maybe a phone call would be more suitable. Or a face-to-face meeting. Or skywriting.