When we're unthinkingly throwing "best" at our children or "xo" at a new business contact, we may be missing a crucial leap of imagination: what the person at the other end of the line may be feeling, thinking and expecting.
No one is more amazed than me by how much I've enjoyed -- and benefited from -- this personal return to the telephone. I find myself thinking about these dear friends and family members more frequently, like they're a regular part of my life, as once upon a time they so deliciously were.
Email needs a traffic cop, with the power to manage the electronic commons and keep things running smoothly and fairly. I say save email. And I think my friend Pete the Postman is just the man for the job.
In the modern workplace, we don't actually talk to each other as much as we used to. Communication now often takes place via email, a change that has brought with it both convenience and its own unique set of challenges.