I know many mothers and caring nannies who have witnessed inappropriate behavior by other nannies they know on the playground, at a playdate, in stores or at school, but choose to keep their mouths shut due to fear or anxiety about how their comments might be received.
I'm going to make it official: communication is no longer linear. Posting Happy Birthday on your friend's Facebook wall and never expecting a reply. Texting someone multiple times because they never reply to your texts. Needing to email someone a few times before they notice. Tweeting.
They say kids say the darndest things. But my belief is that it's 75-year-old parents who have just discovered a new movie who really blurt out classic nuggets of truth (hell, just look at Shit My Dad Says).
It's a mistake to assume the other person will read between the lines and figure out what we mean in email. That's a big-time gamble, especially when writing to clients, a boss or Woodward, whose investigative work led to the downfall of President Nixon.
Here's how I help my clients change email behavior -- starting with their own habits, and help others to do the same. If some or all of these are done consistently, you can change the game in your organization.
The overuse of email as an alternative to a call creates emotional distance. In advertising, it is said that the medium is the message. In this case, the medium is email and the message is "I don't actually want to talk to you."
While everyone is predicting our demise? Instead of blaming the Internet for less mail, let's make the Post Office a place to go for Internet access. Customers could come in and use the Internet, like they do now at some Office Depot or FedEx outlets.