Your greeting is an integral part of your customer service, as it allows you to connect with your customers and staff members. "Hello" is a perfect starting point because it is simple, friendly and asks nothing in return.
We live in a digital world -- digital is everything, but not everything is digital. Her music is recorded digitally. CDs are digital as are the millions of downloads she sold -- but no one says that being digital means giving it away for free or close to free.