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What's Loyalty Got to Do With It?

Damian Bazadona | Posted 10.06.2015 | Business
Damian Bazadona

In the hospitality business, truly connecting with today's tech-savvy guest does not mean beating the OTAs at their own game. Rather, hospitality experts must crack the new code of consumer loyalty, as I discovered talking to Larry Cassenti of Marriott International.

Sacrificial Love and Where Our Stuff Ranks

Kathleen Shumate | Posted 10.05.2015 | Women
Kathleen Shumate

So maybe the issue isn't solely how much something costs, but instead what we love most, and where our stuff ranks. Do we love people more, or things? Do we invite our neighbor in gladly, embracing his dignity and the privilege of knowing him, or do his sweat and coarseness pollute our home?

The Faithful Shopper: Life Is a Party, Plan Perfectly

Faith Hope Consolo | Posted 09.30.2015 | New York
Faith Hope Consolo

Parties are one of life's true pleasures, but planning them can be a real problem. After all, there's food to prepare, a venue to secure, entertainmen...

TechTable Update: What's Next in the Tech/Hospitality Pipeline?

Beth Cone Kramer | Posted 09.29.2015 | Technology
Beth Cone Kramer

Leaders from the tech, hospitality, and venture capital spheres met for the one-day TechTable summit held in New York September 10. The conference,...

More Mega Cruise Ships On The Way

Spencer Aronfeld | Posted 09.25.2015 | Travel
Spencer Aronfeld

The arrival of a mega ship could double a small port's population by adding an entire city of sick people. Moreover, the larger mega cruise ships will, by having more people aboard, increase the passengers' risk of outbreaks of illnesses like the norovirus.

What Does it Really Take to get a Bartender to Hate you?

Dan Miles | Posted 09.08.2015 | Comedy
Dan Miles

Bartender's are a hardy breed, who, safe behind the polished mahogany, genuinely believe they are immune to anything the customer can throw at them, only to learn that we've been evolving.

Hospitality sector: A closer look at trends and concerns - What hiring managers should know

Lisa Schwarz | Posted 09.08.2015 | Business
Lisa Schwarz

The world of travel is changing - the sector is booming again, chains such as Air BnB have become the largest and most successful corporations in the business today. Travel websites are exploding with traffic.


Katharine Angelina Love | Posted 09.02.2015 | Gay Voices
Katharine Angelina Love

What I loved about my weekend away, almost ( I said almost) more than the flowers, was the way my friends are so protective of each other.

10 Reasons Why Studying Hospitality in Switzerland Has Changed My Life

College Tourist | Posted 08.31.2015 | College
College Tourist

These internships gave me the opportunity to fully immerse myself in a new country and culture. I was able to live and work in Hong Kong, Ireland and the UAE. Working in these countries gave me the opportunity to have real-life work experience that I couldn't get in a classroom setting.

How Hospitality Became My First Love

Lina Stahl | Posted 08.04.2015 | Travel
Lina Stahl

Do you really speak Swedish? I was admiring the pretty blonde girl greeting us at the reception in Lyon, France. Not only was she born in Sweden, sh...

Why Your CEO Needs to be Tweetin'

Linda Harding-Bond | Posted 08.03.2015 | Business
Linda Harding-Bond

Twitter's information is in real time, fast moving and can be customized to appeal to specific demographics. It makes me wonder why more C-Suite executives from the hospitality industry aren't using Twitter to reach a broader audience.

Being of Service

Claudia Ruby Scrase | Posted 07.29.2015 | Healthy Living
Claudia Ruby Scrase

I am happy to report I am still thriving in the service industry, but this time I am in full control. I learned an important lesson, that even sometimes in the hospitality industry it's OK to say "No."

Combating Human Trafficking in the Hotel Industry

Bradley Myles | Posted 07.22.2015 | Impact
Bradley Myles

If our society is to truly eradicate human trafficking, it is essential that the hotel industry recognize the central role it plays in not only responding to modern slavery, but preventing it in the first place.

Had Dylann Roof Listened, He Might Have Heard the Voice of God at Mother Emanuel

Samuel L. Adams | Posted 06.19.2015 | Religion
Samuel L. Adams

The Bible study that night focused on where the sower places the seed and the imagery of soil to describe various responses to God's work in the world. I do not know what Minister Pinckney and the others present specifically discussed as they engaged the text, but the actual verses are compelling.

Hotels: 2.5 Million Scams But Oodles of Mobile Potential

Andre Bourque | Posted 06.19.2015 | Business
Andre Bourque

The future of the rich experience hotel is a mobile one. Let's hope industry advancements help us differentiate the good guys from the scammers, with a bon voyage to the latter.

Paraguay: A Lost Paradise and a Land of Opportunity in the Heart of South America

Lorena Rios | Posted 06.10.2015 | Travel
Lorena Rios

Throughout the event, Paraguay was hardly mentioned until a Financial Innovation session where Sharath Dorbala, Vice-President of Amdocs Management, USA briefly commented about the experience of Mobile Financial Services as a success story in Paraguay.

20 Ways To Legally Evict Your Houseguests

Elaine Ambrose | Posted 05.21.2015 | Fifty
Elaine Ambrose

I'm thrown into a panic when I know guests will spend the night. I gather clutter into garbage bags and toss them into the garage where they languish for months. I frantically dust and am amazed at the true color of the furniture.

VIDEO: Wine Service at Eleven Madison Park, with Master Sommelier Dustin Wilson

Open for Business | Posted 05.08.2015 | Taste
Open for Business

There's an art to superior service, and the team at Eleven Madison Park has mastered it. The restaurant has earned three Michelin stars, a four-star review in The New York Times, and a coveted spot on San Pellegrino's list of The World's 50 Best Restaurants, among many other accolades.

12 Things You Don't Understand About Being A Restaurant Hostess

Thrillist | Posted 05.05.2015 | Taste

Few understand the plight of the host/hostess.

Evolving Social Norms: Shared Economy Apps Do More Than Disrupt Business Models

Sabine Kobayter | Posted 06.30.2015 | Technology
Sabine Kobayter

Making sure that your apartment is guest-ready and that your car smells like sweet mandarin and lime may not be something you do regularly, but when the incentive is cash, you somehow find the time to get it done.

Wellness Travel

Debra Duneier | Posted 06.18.2015 | Travel
Debra Duneier

Wellness is about awareness and making choices that promote a healthy and fulfilling life. On a personal front our wellness is impacted by many components including emotional, physical, social, spiritual, occupational, and environmental.

Women in Business Q&A: Logan Rich Chabina, EVP and CMO, EMM Group

Laura Dunn | Posted 06.20.2015 | Business
Laura Dunn

Logan Rich Chabina is the Executive Vice President & Chief Marketing Officer responsible for the events, marketing and public relations divisions at E...

Destination Haiti

Bill Marriott | Posted 05.12.2015 | Impact
Bill Marriott

I've worked on a lot of development deals, but none have involved a former U.S. President, celebrities and our associates. It's an incredible story...

Spa Superstars: Hidden in Plain View

Linda Harding-Bond | Posted 05.13.2015 | Business
Linda Harding-Bond

If the spa industry truly wants to recoup the revenue that keeps walking out of the door, then maybe it's time to try something new.

Stop Being the Bottleneck in Your Own Business

Kelsey Recht | Posted 05.04.2015 | Small Business
Kelsey Recht

In the early days a founder needs to do everything and be a jack of all trades. Often the difference between success and failure is whether you complete the task yourself. However, as a founder, when do you become the exact obstacle to success?