While this intuitively makes sense for how we grow our business networks, it's counterintuitive to what human beings need to be doing to ensure deep connectivity in relationships.
Having served for nearly a decade as a Catholic university president in Los Angeles, I now look forward to my next decade in Catholic higher education leadership here in a new setting: at Benedictine University in Chicago.
At this pivotal time in American politics, the work of the leading Latino coalition in the nation is more important than ever in order to achieve unity to advance the Latino agenda.
If your brand is communicative and involves the customer throughout the entire problem solving process, they are more likely to turn their anger into advocacy once the situation is resolved.
Product managers should be the happiest people on earth. But most companies never benefit from their product leaders' love of innovation because they are beaten down by lack of progress and sometimes hopelessness even sets in.
There is no one right way. We can only make the choices that are right for ourselves and our families. The key, however, is that women (and men) feel free to make those choices, without being sidelined or made to feel less than--either personally or professionally.
At his favorite diner in Chelsea in New York, Francesco Marconi talks about Frankly Speaking, his career playbook, which cuts through the noise of career cliches and promises to help navigate through the early career steps.
With frequent travels to many different types of organizations, there's one thing I notice first when walking the hallways, presenting at meetings, or being greeted by the receptionist. That's the level of employee happiness and general satisfaction. I refer to this internal corporate barometer as an organization's "Happiness Index."
In a knowledge sharing and hyper-connected economy, where on-demand services are fueling business growth and customer advocacy, companies must differentiate with faster, smarter, proactive and personalized service.
Johnson & Johnson became the text-book example for how to respond in a crisis with its handling of the Tylenol crisis after a brand manager--not the CEO--made the decision to pull its product from the shelves. The right culture leads to tangible results.
Dematerialization is a Hard Trend -- we know that computer technology has only decreased in size while increasing in functionality, and it's going to ...
Viktor Frankl was an Austrian psychiatrist born in the early 1900s. He wrote a classic called, "Man Search for Meaning." If you haven't read it, you s...
What do you need to meet or exceed expectations? If you're not being handed what you need, and who is, it's your job to ask for it. Oh the intimidation of asking for what we need! Here's a cheat sheet.
It's frightening to look to the business future and know that there are endless upheavals ahead but it's the way things are; volatility is the new certainty. This is worldwide.
Gayle Fuguitt became CEO and President of The Advertising Research Foundation in April 2013. During her 2 1/2 years at the helm, Gayle -- the first woman to lead this 79-year-old organization -- has built a legacy of new insight.
Truth time. I've got a little obsession. And I know I'm not alone on this one. It combines some of my very favorite things: riveting drama, diverse p...