At his favorite diner in Chelsea in New York, Francesco Marconi talks about Frankly Speaking, his career playbook, which cuts through the noise of career cliches and promises to help navigate through the early career steps.
With frequent travels to many different types of organizations, there's one thing I notice first when walking the hallways, presenting at meetings, or being greeted by the receptionist. That's the level of employee happiness and general satisfaction. I refer to this internal corporate barometer as an organization's "Happiness Index."
In a knowledge sharing and hyper-connected economy, where on-demand services are fueling business growth and customer advocacy, companies must differentiate with faster, smarter, proactive and personalized service.
Johnson & Johnson became the text-book example for how to respond in a crisis with its handling of the Tylenol crisis after a brand manager--not the CEO--made the decision to pull its product from the shelves. The right culture leads to tangible results.
Dematerialization is a Hard Trend -- we know that computer technology has only decreased in size while increasing in functionality, and it's going to ...
Viktor Frankl was an Austrian psychiatrist born in the early 1900s. He wrote a classic called, "Man Search for Meaning." If you haven't read it, you s...
What do you need to meet or exceed expectations? If you're not being handed what you need, and who is, it's your job to ask for it. Oh the intimidation of asking for what we need! Here's a cheat sheet.
It's frightening to look to the business future and know that there are endless upheavals ahead but it's the way things are; volatility is the new certainty. This is worldwide.
Gayle Fuguitt became CEO and President of The Advertising Research Foundation in April 2013. During her 2 1/2 years at the helm, Gayle -- the first woman to lead this 79-year-old organization -- has built a legacy of new insight.
Truth time. I've got a little obsession. And I know I'm not alone on this one. It combines some of my very favorite things: riveting drama, diverse p...
Managing a business is very different than leading an organization. This distinction may sound subtle or merely seem like semantics. The fact is, however, that this difference is often the determinate between stagnation and growth.
"I don't trust you..." It's the sentence we all dread. How can someone not trust me? I'm a good person. Trust is one of those incredibly loaded words. What trust means to one person may mean something else to someone else.
We know that Emotional Intelligence can be learned, but like everything there's no quick fix. It takes time, commitment and dedication. So, how do we do it?
Many people talk about "life lessons" parents teach them, but I have found that my parent's deaths taught me six valuable lessons useful for leadership of any team or family. Here's what I learned.
Change begins with the development of a collective vision of the future. Leaders inspire others to envision a world where justice and freedom reign supreme. This is a vision of fostering a global community that promotes love, justice, equity, and compassion.
When Lesson.ly was just a four-person company, team candor drove every element of our success. Each member felt comfortable being frank with the others, providing open and honest feedback, even when that feedback risked bruising an ego. What resulted were better decisions, execution, and output. It was contagious.