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50 Important Customer Experience Stats for Business Leaders

Vala Afshar | Posted 10.15.2015 | Technology
Vala Afshar

Customer experience is the last source of sustainable differentiation and the new competitive battleground. -- Tiffani Bova, Gartner Vice President a...

Angry Resting Face, to Put It Nicely

Rena DeLevie | Posted 10.15.2015 | Business
Rena DeLevie

Have you interacted with someone who always looks a little pissed off and you wonder why she's always angry? She may not be. She may just have ARF.

The Art of Vacation and Not Making Your Colleagues Insane

Rena DeLevie | Posted 10.15.2015 | Business
Rena DeLevie

Staycation, flight to faraway lands, or a quick drive up the coast -- it's all the same to the folks who will be in the office. Here's the best way to go on vacation and not piss off the colleagues who will be covering for you

It's Both. All at the Same Time.

Rena DeLevie | Posted 10.15.2015 | Business
Rena DeLevie

How would you describe your job? How was your day today? How was that meeting? We tend to use one-word answers to these questions, yet life is rarely black or white. It's usually pretty darn checkerboard.

Ashley Smith From Fifth Grade!

Rena DeLevie | Posted 10.15.2015 | Business
Rena DeLevie

People trigger us for obvious reasons such as being mean or whiny, but sometimes they're just people who trigger us for reasons we can't understand.

Work Life: 3 Ways to Do More Better

David Peck | Posted 10.13.2015 | Business
David Peck

Almost everyone faces challenges with recruiting, administration, expense and revenue pressures, etc. Yet these are often the times enhancing scalability can make the difference between surviving and thriving.

Listening to the Mountain: The Right and Wrong of Risk

Bill Treasurer | Posted 10.12.2015 | Business
Bill Treasurer

Ed Viesturs is arguably the greatest American mountaineer that ever lived, or more accurately, lives. Ed has a reputation for being a calculated risk-taker, who refuses to compromise safety because of ambition.

Need More Women in Technology? Enough Talk, Do Something About IT!

Vala Afshar | Posted 10.09.2015 | Technology
Vala Afshar

I have participated in CIO thought leadership panels with all four extraordinary CIOs named above, including recent collaboration with Diane Doersch. Diane is a brilliant technologist and digital change agent. She is also a passionate advocate for women in technology.

Developing A Healthy Strategy for Happier, More Productive Teams

Firas Kittaneh | Posted 10.09.2015 | Healthy Living
Firas Kittaneh

Many approaches to improving wellness in the workplace take relatively little money, but the rewards can be significant. A company that offers a caring, positive environment is a company that will likely have happier employees, greater productivity, and a better competitive position.

The Innovator's Mindset: Envisioning the Future

James Canton | Posted 10.13.2015 | Business
James Canton

Is Google now working on artificial intelligence and deep learning to turn the web into just a more efficient search engine, or are they creating a new a type of synthetic intelligence that can predict and help our civilization?

Managing Capacity: Walking the Talk About Overwork

Teresa Hopke | Posted 10.07.2015 | Business
Teresa Hopke

After tackling the recession, economic uncertainty and (now) labor shortages, most companies haven't returned to pre-recession hiring levels. We are running our people into the ground.

Searching for the 'Secret Sauce'

John Friedman | Posted 10.06.2015 | Business
John Friedman

What I have been searching for, and have not yet been able to discern is the ingredient that makes some corporate leaders turn their backs on the conventional wisdom (I would argue it is herd mentality not wisdom) and reject the on maximizing short term 'shareholder return.'

A Leader's Best Friend: the Chief Ego Deflator

Bill Treasurer | Posted 10.06.2015 | Business
Bill Treasurer

To be clear, people want to follow a leader who is confident, strong and resolved. A healthy ego is, in fact, necessary for leading effectively. But there's a difference between a healthy ego and an oversized one.

Why do so Many Gen Zers Seem to Lack that Old-Fashioned "Followership?"

Bruce Tulgan | Posted 10.05.2015 | Business
Bruce Tulgan

By the time Gen Z (second wave Millennials, born 1990-1999) was growing up, "Question Authority!" was not a slogan anymore but a hackneyed cliché.

Why Looking Bad Can Be Good

Deirdre Maloney | Posted 10.05.2015 | Healthy Living
Deirdre Maloney

Starting now, we need to get over ourselves. We need to know that, sometimes, looking bad is actually a good thing...because it means we're trying something new, we're stretching ourselves, we're taking on a new adventure.

The Extinction of Bad Management

Brian de Haaff | Posted 10.02.2015 | Business
Brian de Haaff

Think of the worst manager you have ever had. She probably hoarded all the knowledge for herself and refused to support you. She was a sealed box, unable to help others grow. She made decisions based on what was best for her, not for the company. Do you recognize this person?

4 Times When You Need To Say "You're Fired!"

Timothy Parsons | Posted 10.02.2015 | Business
Timothy Parsons

It is hardly ever easy to identify when the timing is right to let an employee go. I have found that the line is gray and blurred between continuing to invest in a subpar employee and terminating them.

How to Motivate Your Team - One Question You Must Ask

David Dye | Posted 10.01.2015 | Business
David Dye

When you think about having energized, motivated teams, if you're like most leaders, you will focus on your people, or maybe their surroundings.

Meditation Can Improve Your Life and Work, But You Have to Do It Like You Mean It

Dov Seidman | Posted 10.01.2015 | Business
Dov Seidman

As those of us in the Northern hemisphere settle into the autumn, I'm mindful of persistent advice from business gurus telling me that I should be practicing mindfulness, but I'm even more mindful that mindfulness has become one of the most overused, watered-down tropes of the year.

Lessons Learned in Our Nation's Capitol and Global Governance

Quenby Wilcox | Posted 10.01.2015 | Politics
Quenby Wilcox

A few months after Ronald Reagan entered office as president of the United States for the first time, I started my first job as an intern on Capitol Hill. While I eventually abandoned a career-path in the political arena, I never forgot the important lessons I learned from my boss Patsy Guyer, Executive Assistant to former Senator J. Bennett Johnston (LA).

It's 10 p.m., Do You Know Where Your Contacts Are?

John Fox, Jr. | Posted 09.30.2015 | Business
John Fox, Jr.

Companies lose contracts. And therefore, lose revenue, product and future partnerships. Even though companies spend countless hours and money negotiat...

Surviving Poor Customer Service: 10 Lessons Learned

Dianna Booher | Posted 09.29.2015 | Business
Dianna Booher

A recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband. Sharing some of the customer-service snafus with friends and colleagues, we've discovered that these happenings are all too common for the construction industry.

4 Roadmapping Secrets From Successful Product Managers

Brian de Haaff | Posted 09.29.2015 | Technology
Brian de Haaff

Product managers need a visual roadmap. Why? If you do not know where you are going, you cannot expect to get there -- or build a great product while you are at it.

Starting From Scratch: 2 Alternative Approaches to Building a Non-Profit

Max Yoder | Posted 09.29.2015 | Business
Max Yoder

When we launched, a for-profit company, we also started a non-profit called The First Fund. The First Fund works with first-grade teachers, ...

Power of Introverts: Can They Be Better Bosses?

Jonha Revesencio | Posted 09.29.2015 | Business
Jonha Revesencio

There is no doubt that pop culture has shaped America's image of a great boss. When the majority of people picture a great leader, they think of someone outspoken, personable and attractive, quick with input and an opinion, inclusive of others yet demanding attention from them at the same time.