Only a renaissance man can manage a fully functioning farm, practice emergency response, teach at one of the most prestigious universities in the world, and also serve as CIO of one of the top hospital in the world.
It's increasingly evident that business leaders who are capable of experiencing and demonstrating empathy, compassion, and humility have greater success. Research as well as direct business experience confirms this.
The CEO of one of the world's largest financial companies told me, "I hire the best and brightest -- but I still get a bell curve for performance." Why aren't the smartest MBAs from top schools all highly successful on the job?
We can't predict when the next one will come, but those who fall in its wake will face a tough road to recovery. That is because recessions are increasingly structural events. They occur less often but involve more economic disruption.
A short, concise email is always more effective than a lengthy missive. Plus you're more likely to get issues addressed when you raise them individually rather than a laundry list of everything you want to see changed.
The good news is that not every unexpected experience has been about escaping death. Instead, several have brought unexpected lessons for a happier life. Three recent lessons have proven themselves to be particularly happiness-building. I present them to you now..
With data as its defining attribute, digital marketing promises to give companies the power to enhance and personalize the customer experience through access to information that can be archived, tracked and measured.
Literature on organizational culture suggests that individuals often perform best when the organization honors achievement; enables individuals to self-actualize; and in which people feel like they are a part of a greater whole. Player-hating stands in the way of each of these ends.
With the pressures of leadership, you have a choice -- to get upset or to get a laugh. Getting upset boosts your blood pressure; laughing and a lighthearted culture can boost your productivity and your influence.
What does it mean to create a culture of trust and ownership? At the highest level, it means that I, as a leader, describe what needs to be done and why it matters and then trust my teams to figure out how to make that happen.
One of the biggest mistakes made by clients is that they believe they know their customers very well already. They might see true fans of their product at a trade show but never take the time to experience the true context for the product.
Over the years I've gotten pretty good at being pretty crappy at some things. To be clear, I hate being crappy at things. It's not my intention, it's frustrating. But I also know that sometimes it's just necessary.
With the underlying forces of mobile, social, cloud and the rising costs of higher education coming to a head, Georgetown University appointed the former CIO for the US Marshals to lead IT and business transformation across the 225 year-old institution.