When Customers Push Back: 3 Recommendations
Empowered, activist customers are getting better and better at making their displeasure known... and, as they proved this year, they are also getting better at winning battles against big companies.
Empowered, activist customers are getting better and better at making their displeasure known... and, as they proved this year, they are also getting better at winning battles against big companies.
Larry Magid | Posted 01.02.2012
During its recent quarterly earnings report, Netflix admitted that it had lost 800,000 customers since it announced a price increase in June, but I'm not one of them.
The Huffington Post | Jake Bialer | Posted 11.20.2011
On Sunday, Netflix CEO Reed Hastings wrote a post on the company blog apologizing for not being "extra-communicative" in informing users of the recen...
Posted 11.20.2011
Netflix may have thought that its recent spell of bad PR would be improved by splitting off its DVD delivery into an entirely new service, Qwikster. B...
Posted 11.19.2011
Oh, Netflix... what are we going to do with you? Try as you might, you just can't win. We're sure that a touchy-feely blog post about how sorry you ar...
The Huffington Post | Jason O. Gilbert | Posted 11.15.2011
The exodus from Netflix has officially begun. Netflix, in a note to investors, has said that they are set to lose about one million more subscriber...
The Huffington Post | Jason O. Gilbert | Posted 10.30.2011
The day of reckoning is finally upon us: Netflix will change its prices Thursday, September 1. In July of this year, Netflix announced, to total s...
AP | MICHAEL LIEDTKE | Posted 10.16.2011
SAN FRANCISCO (Associated Press)-- Netflix Inc. is giving kids and their parents a new reason to embrace its Internet video subscription service amid ...
Posted 09.27.2011
After announcing that they're going to raise prices on their DVD packages back in June, Netflix has been catching a lot of flack from customers. If th...
CollegeHumor | Posted 09.25.2011
Even thought they're adding "Mad Men," we still don't want to pay more than 10 bucks a month....
HuffingtonPost.com | Jason Gilbert | Posted 09.25.2011
When Netflix announced via a press release and blog post on July 12 that it was doing away with its popular $9.99 streaming-and-DVD bundle package, it...
Dan Frommer | Posted 09.25.2011
For Netflix and the movie rental industry, streaming is the future, and mailing discs around the country in envelopes is not. This isn't just based on a hunch -- it's based on real people signing up for new Netflix accounts.
HuffingtonPost.com | Jason Gilbert | Posted 09.24.2011
There are several titles in Netflix's huge video library that might be used to describe the company's incredible fall from its customers' good graces ...
The Huffington Post | Jason O. Gilbert | Posted 09.13.2011
Judging by the reactions to the Netflix price hike--posted on Twitter feeds, Tumblrs and comments forums across the web--the streaming video and DVD-m...
HuffingtonPost.com | Jason Gilbert | Posted 09.12.2011
Netflix jacked up its prices yesterday, and it appears from your comments that many of you are ready to storm Netflix HQ with pitchforks and fiery tor...
The Huffington Post | Catharine Smith | Posted 09.11.2011
Netflix is restructuring its pricing model. Customers can kiss goodbye the service's $9.99 monthly unlimited DVD-rental and streaming combination ...
AP | Posted 07.18.2011
(THE ASSOCIATED PRESS) LOS GATOS, Calif. — Netflix introduced a new plan Monday that, for the first time, relies solely on video streamed over the ...
Ernan Roman | Posted 01.29.2012