Changing the way your therapists deliver customer service at your spa through training is no easy task. Game of Thrones shows us that the road to success may be rife with drama but in the end for your customers, brand and team, it will be worth the journey.
What if senior management didn't "run" the company? We usually think of it that way, the executives make the decisions and everyone else follows orders. Right? That's certainly how insane asylums are run. It's time to change that frame and start trusting employees.