Consider this advice: drop the risky outsourcing; treat your employees as Southwest does; and stop ratcheting up the fees for baggage, changes of reservations, etc. Unless, that is, you believe that customer backlash, investigations by media and lawmakers and lower job gratification are not anywhere on your horizon.
Route expansions may not seem like exciting news, but they're a bigger deal than you probably think. Why? Because they often spark competition between airlines and drive down fares on multiple carriers. If your New Year's resolution involves traveling more, it may be time to give one of these new routes a try.