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Tech Support

Facebook, I Need Your Help

Laurie Levy | Posted 06.24.2016 | Technology
Laurie Levy

Facebook has blocked me from posting in the "help community." What was my sin? I have only posted there twice. The first time I asked how to remove my...

How Abortion Access Is Kind Of Like The Worst Tech Support Ever

The Huffington Post | Taylor Pittman | Posted 03.01.2016 | Women

In an imagined world where other industries handle customers the same way many women are treated when they seek abortions, the results are pretty biza...

How One Customer Turned This Entrepreneur's Startup Into a Goldmine

Harry Red | Posted 10.13.2015 | Business
Harry Red

Each person counts. Suppose you run a business where your prices are low. In the long run, you need a lot of customers to sustain it, right? Correct. Now -- say your first two customers can net you $20 each. Should you deliver just enough value to keep them satisfied, and no more?

The Fight Against Technodespondence

Inga | Posted 09.02.2015 | Comedy

I have a personal hate-hate relationship with all things technical. Change one little thing on your computer and it's like the butterfly in Australia that flaps its wings and causes tornados in Kansas. Trying to fix it changes enough things to add monsoons in Asia.

How To Ruin Conference Calls

Sajeel Qureshi | Posted 05.20.2015 | Business
Sajeel Qureshi

Conference calls, web meetings and screen shares. We all love them. We all use them. We also all know that at least 20 percent of all conference calls and virtual meetings are a total waste of time and money. All because the following characters below ruin them.

Don't Take 'No' for an Answer: Tips for Going Straight to the Top to Resolve Problems

Jack Garson | Posted 02.22.2014 | Business
Jack Garson

You've heard the line: "These stunts were performed by a professional. Don't try this at home." Well the same applies to battles with big businesses and the government. If you're facing an IRS audit, stay out of it.

My Tech Support in Shining Armor

Linda Howard Urbach | Posted 08.24.2013 | Comedy
Linda Howard Urbach

"I have all day. Take your time. I'm not going anywhere until we get this fixed." I had heard this before. But with Daniel I got the feeling he really meant it.

Survey Says Apple's Tech Support Quality Is Slipping

The Huffington Post | Cooper Smith | Posted 10.02.2011 | Technology

Apple is slipping when it comes to providing customers with automated over-the-phone assistance, according to Vocal Laboratories, a company that helps...

Is It Plugged In? DIY Tech Support

Ken Gruberman | Posted 05.25.2011 | Technology
Ken Gruberman

I want people to feel like they are the masters of their digital domain! To that end, here are some tips and recommendations when it comes to solving pesky problems with your computer, iPhone, or other personal tech items.