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User Experience

UX Your Life

Hareem Mannan | Posted 02.09.2016 | Technology
Hareem Mannan

Am I late to the party? I am just now delving into the magical world of UX, and the more I read and study, I can't help but take the principles of thi...

Uprank Helps Marketers Create Task-Based Marketing Strategy

Genia Stevens, MBA | Posted 01.19.2016 | Business
Genia Stevens, MBA

Smart businesses that are data-driven are more successful. Those businesses report 33% higher revenue and 12x the revenue growth of other businesses. ...

How the Internet of Things Changes Traditional Design and User Experience

Phil Simon | Posted 01.11.2016 | Business
Phil Simon

Design is no longer an afterthought at progressive organizations. Companies are hiring highly paid user-experience experts en masse--a trend that will only intensify as the Internet of Things (IoT) arrives.

How Mapping the Customer Journey Can Help You Create Better User Experiences

Shane Paul Neil | Posted 12.17.2015 | Business
Shane Paul Neil

In 2012, Sephora decided to make major changes to improve customer experience both in its in-store and online platforms. The company looked at its cur...

16 Apple Security Advances to Take Note of in 2016

Charles Edge | Posted 12.14.2015 | Technology
Charles Edge

Apple has long been known for providing an exceptional user experience. But many might not realize that over the past few years, they've been pushing the infosec envelope, by making advanced security options accessible to everyday users. While not all of these features are new in El Capitan, here are 16 features that Apple has built into OS X that every user has simple access to.

Government Websites Are About To Get A Lot Less Confusing And Hideous

The Huffington Post | Alexander Howard | Posted 09.29.2015 | Technology

Today, many government websites are hard on the eyes and confusing to navigate, but that might be about to change. New design standards&nbs...

CMOs: Is Loving your User the Best Way to Achieve Enterprise Dominance?

Daniel Newman | Posted 09.28.2015 | Business
Daniel Newman

When your customers feel the love, they will reciprocate through appreciation and loyalty. And they'll spread the word. It's safe to say that with better customer service, you will always be one step ahead of the competition.

Mobile Website Checklist: How to Ensure a Great User-Experience

Gabriel Shaoolian | Posted 09.24.2015 | Business
Gabriel Shaoolian

Your navigation should be focused on simplicity. In the top left or in the top right, use a "hamburger menu" to house links to important pages.

Is Your Customer Service Experience Superficial?

Sarah Deane | Posted 09.18.2015 | Technology
Sarah Deane

The other day I heard a story about a friend's recent experience with an energy services company. It got me thinking about the impact of a "superficial" or "surface level" customer service.

Some Sage Words About User Experience Management

Steven Shehori | Posted 09.16.2015 | Technology
Steven Shehori

Whether it's product packages, hosting services, or strategic guidance, find a platform that's got your back. Especially since your needs will change as your project grows over time.

8 Ways Your Web Hosting Service Can Go Horribly Wrong

Debra Carpenter | Posted 09.03.2015 | Business
Debra Carpenter

This is one of the most important elements in the process of building and managing a website, because in owning a business you have to take responsibility for every aspect of it.

Think Design Think

Jens Martin Skibsted | Posted 08.03.2015 | Science
Jens Martin Skibsted

Design negotiates between technology, policy, systems and users. It has become a universal medium for expressing ideas, raising fundamental questions and addressing social challenges.

Getting Started in UX -- 5 NYC Pros Share Their Stories

Iva Turgut | Posted 07.23.2015 | Business
Iva Turgut

I have learned the most by collaborating and talking to other fellow UX professionals. So I invited some friends and great people I've met in the NYC UX community to share their story and a piece of advice that would help others get started and accelerate their careers.

5 Customer Experience (CX) Teachings ... From the Dentist Chair

Sarah Deane | Posted 07.17.2015 | Technology
Sarah Deane

I hadn't been to the dentist in quite some time - lets not dwell on the number of years. I had all those "great" memories - the awful tasting gum number, the sound of the drill, the scraping noise... and so the wonderful sound bank continues.

Launching a Startup Website Without a Developer

Alex Ivanovs | Posted 07.08.2015 | Business
Alex Ivanovs

The initial launch of a startup can be a costly venture, especially if you're planning to hire individual developers and designers to do all the front-end and back-end work for you, but these costs can be minimized -- as I have proved to myself with experience -- to the bare minimum by challenging yourself to learn a few useful tools, and some good web design principles, alongside a well planned out strategy for the future of your startup.

7 Tools for Understanding the UX of Your Business

Alex Ivanovs | Posted 06.03.2015 | Business
Alex Ivanovs

The main difference of having a good user experience and an amazing user experience will often crawl back down to the ability to understand our users, and their behaviors using our apps, websites, and products in general.

4 Signs Your UX Relationship With the Product Manager May Need Some Work

Sarah Deane | Posted 05.20.2015 | Technology
Sarah Deane

The key here is in understanding that there is a need to foster an insight around what UX is, the roles and responsibilities it has, and how the UX function interacts with other business functions.

User Experience (UX) Trumps SLAs

Sarah Deane | Posted 06.23.2015 | Technology
Sarah Deane

Expectations and UX are the two core elements defining success in Enterprise today. Together they are changing the way we buy, consume and supply technology. UX can help address both the value and the use of products.

Three Ways to Improve Your Online Check-Out Experience

Amit Bhaiya | Posted 06.16.2015 | Business
Amit Bhaiya

Don't take the easy route and put your needs first. The entire check out experience should be 100% customer focused. An easy user journey will result in a positive user experience.

Workplace Self Hacks

Sarah Deane | Posted 06.15.2015 | Technology
Sarah Deane

In the SXSW Panel "The Productive Workplace -- UX, Technology and You" I discussed the power of UX in workplace design. I touched briefly on a term we have come to use a lot, the "perception gap."

UX - Designing for Profit and Happiness in Workplace Experience

Sarah Deane | Posted 06.03.2015 | Technology
Sarah Deane

At SXSW I spoke about how you could use UX methodology, which has been used in product and application design for years, to design a productive and engaging workplace.

Do Designers Have a Blind Spot for Market Risk?

Soren Petersen | Posted 06.01.2015 | Business
Soren Petersen

Possibly because the majority of the challenges designers are exposed to are incremental projects that result in designers being inexperienced and relatively insensitive to market risk. f

Chasing Glances

Bryan Reimer | Posted 05.16.2015 | Technology
Bryan Reimer

Today's connected world is bound to become even more complex, as devices with screens become even more pervasive. Brands and advertisers will need to work harder to grab your attention -- and legible type is key.

UI Does Not Equal UX

Sarah Deane | Posted 04.27.2015 | Technology
Sarah Deane

There is a lot of discussion around UI and UX. Countless times we'll see "UI/UX" written in job postings, mentioned in meetings, etc., as if they are interchangeable, or as if they are one and the same. But what does that even mean?

UX is Just like Sex: It Sells.

Sarah Deane | Posted 04.15.2015 | Technology
Sarah Deane

How you craft the design and join the dots, understanding all the interactions between user, their devices, context and the environment will ensure that the user can do their task and achieve their goal in the best way possible, and that, will keep them coming back for more.