This is one of those situations where the company is both right and wrong. It correctly charged your parents for their service, but it also failed to adequately disclose all the terms of the contract to two octogenarians.
I started to reflect on how I ended up in the mess -- this personal journey about my love and obsession with, well, telecommunications (though you may call it broadband, Internet, cable, wireless, etc).
"Regulatory Capture" is when an industry takes over the regulatory agency that is supposed to be doing oversight of the companies' business practices and is supposed to be protecting the Public Interest.
Because we believe that every entrepreneur is a mobile entrepreneur, I am hosting a series of webinars for entrepreneurs with Mobile Future where you can learn more about building the A team - not just top-shelf skills, but also how to attract, compensate and retain great talent.
But it is ALEC that should cease operations and everyone reading this must ask -- why is the Department of Justice (DOJ) not investigating ALEC and its corporate communications members and funders -- AT&T, Verizon, Centurylink, Comcast & Time Warner Cable?
I would argue that it is time for more lawsuits, but right now they are going in the wrong direction. The FCC should be taking the companies to court and starting the process of separating the companies from their control over critical infrastructure -- that we paid extra for, over and over.
Google Wireless is going to disrupt the high end of the market with better plans and data options, and use that to sell phones directly to consumers that run an Android experience that, for the first time, Google can update and control easily.
With 25 billion "things" already connected, the fast-emerging Internet of Things ecosystem is a new hub for mobile innovation and economic growth. But what exactly are all of these gadgets connecting to the web?
Welcome 2015. I remember when 2015 seemed so far away, yet here it is. Do you remember when you would wake up and you didn't have a phone to check? You would arrive at the office and sit at your desk to work on your daily tasks.
As a telecom analyst for over 30+ years, I've been tracking the trend lines of communications services. And from the customer perspective -- your perspective -- 2015 will be like watching a train wreck in slow motion -- and continue over the next few years.
In the last article about broadband I supplied a list of the "video dialtone" deployments that were filed at the FCC by what are now AT&T, Verizon and Centurylink to upgrade the utility copper networks and replace these wires with fiber optics wires -- which never happened.
I bought my eighty-something-year-old mom her own iPad this year thinking about how much joy it would give her. First task was to get some music. Do you have any idea how many passwords it takes to get a song off the web?
On Dec. 9, 2014, Verizon's CFO Francis Shammo was speaking at the UBS 42nd Annual Global Media & Communications Conference for investors and made a comment -- even if the networks were to be reclassified as "Title II" in the Net Neutrality proceedings, it would not harm or influence investment.
In the 21st century, it's hard to imagine a corporate world where only one-third of businesses could access high-speed Internet and the rest were relegated to dial-up speeds. Yet that's essentially the reality for our nation's schools.