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Scott Barry Kaufman, Ph.D.

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The Science Behind First Impressions

Posted: 09/14/2011 9:12 am

When I think of self-presenters, I conjure up images of slimy, used car salesmen and telemarketers on TV at 3 a.m. But maybe I'm being unfair to self-presenters. After all, the ability to put your best self forward without deception is an important skill, whether it's during a business interview or on a first date. First impressions matter, and you want to make sure those first impressions are accurate. There's nothing worse than feeling misunderstood or misrepresented. Positive self-presentation may help people more accurately see who you truly are.

In a recent study, Lauren J. Human and her colleagues looked at this issue. They defined positive self-presentation as the goal of making a good impression while remaining authentic. Authenticity is very important, as there are negative interpersonal consequences if deception is discovered, and the truth almost always eventually comes out. At the same time, no one's perfect, so positive self-presentation involves emphasizing your positive traits and minimizing your negative traits.

First, the researchers had participants complete a self-report personality test and solve a few intelligence test items. Participants were then told they would be left alone to answer several getting-acquainted questions to a webcam on the computer. Some participants were told that the answers weren't important, while others were explicitly told to:

" ... try to make a good impression when you answer the questions, as you would if you were speaking to a person you just met or had just started dating. Don't role-play, or pretend you are somewhere where you are not, but simply try to put your best face forward."

Importantly, there was no difference between the two groups in terms of personality, IQ, adjustment, mood, length of video clip or amount or quality of information presented. A different batch of participants later viewed their videotapes and rated their personalities and intelligence levels, as well as how physically attractive they found the person and how much they liked the person.

Positive self-presentation was very helpful. Those who actively tried to self-present were perceived more positively, and perceptions of their personality and intelligence (averaged across 24 items) were closer to their true (or measured) personality and intelligence than those who weren't actively trying to self-present. Perceivers were also better able to detect differences in personality and intelligence among those in the positive-self presentation group compared to those in the non self-presentation group. In other words, receivers found it more difficult figuring out the personality and intelligence of those who weren't actively trying to deliver a positive self-presentation.

What were the self-presenters doing that gave perceivers a more accurate impression of their true selves? The researchers found that those who tried to put forward their best self were more involved, positive and confident. These non-verbal behaviors led people to perceive them as more engaging, which in turn led to greater accuracy. The researchers argue that it's all about attention: Putting your best self forward captures the attention of others, giving them a chance to more accurately see your true self.

This is consistent with prior research that shows more motivation and information does lead to more accurate impressions. This idea is also represented in David C. Funder's Realistic Accuracy Model. According to Funder's model, in order to be accurately perceived requires a) making the relevant cues available to others, and b) having the perceiver detect and utilize those cues. Apparently, there's a lot of truth in the old saying that you miss 100 percent of the shots you don't take!

So maybe positive self-presentation isn't as sketchy as I imagined. As the researchers note:

"Positive self-presentation is clearly not the deceptive tendency it may at first appear to be. Instead, by capturing others' attention, self-presentation facilitates more accurate first impressions."

Are you the type of person who constantly feels misunderstood? Take a good hard look at how you present yourself to others. Are you actively trying to put your best self forward? Maybe you're not being engaging enough, instead acting inhibited and shy (Note: Being shy isn't the same as being introverted. I'm referring more to the type of shyness that is linked to being neurotic). The good news is that it might not be some deep, intrinsic weakness on your part. You may just not be giving people a chance to accurately perceive you. Actively trying to put your best self forward can only help. Remember, all participants, regardless of their instructions, delivered the same quantity and quality of information on the videotape. The only difference was that some actively tried giving a positive self-presentation, whereas others did not.

Prior research shows that when people are motivated to advance their own agenda, they are able to override an initial negative bias. If you are a shy individual who finds yourself extremely reactive to the initial reactions of others, take heart to know that their initial perceptions can be overridden by taking control of the situation and showing them your best and true self. Don't take things at face value and walk away in defeat. You can control the interaction. Hang in there!

Of course, there are limitations to the study. The experiment took place in a relatively non-stressful environment. Maybe stress changes people's ability to accurately perceive the personality and intelligence of others. Also, the experiment didn't involve other self-presentation goals, such as coming across as modest or respected. Still, the results are interesting and have me rethinking the importance and genuineness of positive self-presentation. Want people to see your true positive qualities? Don't take it for granted they'll automatically see them. Show them!

© 2011 by Scott Barry Kaufman Follow me on Google+ or Twitter.

 
 
 

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When I think of self-presenters, I conjure up images of slimy, used car salesmen and telemarketers on TV at 3 a.m. But maybe I'm being unfair to self-presenters. After all, the ability to put your bes...
When I think of self-presenters, I conjure up images of slimy, used car salesmen and telemarketers on TV at 3 a.m. But maybe I'm being unfair to self-presenters. After all, the ability to put your bes...
 
 
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04:33 AM on 09/15/2011
You get only one chance to make a good first impression. Smile. Be glad that you are there; be glad that he/she is there. Remember that the sweetest word to the other person is the sound of their own name. Repeat it; remember it. Write it down if you need to.
02:45 AM on 09/15/2011
i strongly believe 1st impressions dont count ..... last ones do !!!!
04:35 AM on 09/15/2011
In that case, your first may very well be your last.
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bmitche
12:37 AM on 09/15/2011
Know deep inside of you that you are a good person. Be kind, earnest, and respect all people--and to hell with the rest !!!
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Leon Stark
Solving problems with the resources at hand
11:57 PM on 09/14/2011
Here's a question for you - How do you project a "positive attitude" if you have no true concept of what your "true" (not qualified by a dozen other attributes) positives are? I probably have plenty of positives, but as I have for so long heard how every positive I have comes with a dozen "but"s. I tend to feel, with all those qualifications about so much of my life, I must be a "BUT". I am certain my "BUT"s show "louder" than my positives. How do I overcome this? I love (NOT) being told to be positive without a clue how to portray that forward. Do, yes! but, HOW?
09:59 PM on 09/14/2011
First impressions are, indeed, very important -- and indelible. That's why style is so important.
04:38 AM on 09/15/2011
If you are focused on your "style" and not the other person, you will appear to be an "It's all about me!" type of individual. Now that's a real turn-off!
Genders
Love, Tolerance, Enlightenment
03:04 PM on 09/14/2011
We are fools for cons. Con stands for confidence. Well at least Canadians are.
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badders
Bad taste creates many more millionaires than good
01:31 PM on 09/14/2011
I'm looking for work and I'm not finding success. I went out and bought myself a video camera so I could have friends interview me. I wanted to see what others were seeing. What I found out was that I didn't like how old I've become. I didn't like the way I talk, the way I sit, and the way I make hand gestures.

In Malcolm Gladwells book, "Blink" he talks about speed daters. After one particular session there were two people, a man and a woman, who were the most popular in the group. They had that "It" factor. They grabbed peoples attention from the start. After six minutes they left the impression that they were smart, funny, and pleasant to be around. It was a natural gift.

This is killing me because I am not that person. In my mind I think I am. I'm not coming across that way in person however. I see here that the conscious decision to be positive helps. Yet I am doing that in interviews. How does one rise above their own personal limitations and get better at first impressions?
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darquelourd
You Get What You Play For
02:51 PM on 09/14/2011
just remain cool and calm but 'attached" to the moment your in not "detached". I think you have to let people see you are making an effort to NOT judge them or the moment. I have found after initial awkwardness that a sense of connection is established when we all relax and realize we are just people talking to each other. Then you can get down to the business at hand etc. .

They do this in other countries as part of their standard "business" practice, especially Latin America, it is expected you will socialize first to break the ice and establish the personal connection BEFORE you discuss business or other serious matters.
10:37 PM on 09/14/2011
Looking for work is a bummer!

Some pointers, on which I am sure you are well drilled.

Dress in an appropriate business like way.

Be true to your core. Follow your passion. Align your values, passions, strengths and goals with the industry and companies in which you are concentrating your search. Network with decision makers in the chosen industry, etc.

Research the company and talk about what you can do for the company; not what the company is going to do for you. Research the industry so you are knowledgeable about it in interviews.

Focus on your strengths; do not offer up your weaknesses on a platter. If you are asked about your weaknesses, just say you concentrate on your strengths and are looking for a job where you can demonstrate those strenths (with examples that fit the position).

Let the interviewer know how the position aligns with your personal goals.

Remember the interviewer's name.

Do not put down anyone from a previous job.

Do what it takes to subtly leave the interviewer feeling really great about him/herself.

I could go on and on. It is such a huge topic.

Start looking into self-branding. It will take you where you want to go.

Good luck. It always works out in the end, specially when you have planned your life. That's what self-branding is all about.
12:57 PM on 09/14/2011
Science confirms common sense. Clearly there is a difference between being positive and self-assured in your presentation and being smarmy. It was interesting to see the researchers use the word authentic in their description of positive self-presentation. That seems to be a huge catch word now and seems to be leading to a tremendous amount of ... false authenticity. Ha.
12:40 PM on 09/14/2011
"Note: being shy isn't the same as being introverted; I'm referring to the type of shy that is linked to being neurotic".......Oh please. Yes, shy is the same as introverted, and no "shy" isn't neurotic. Let's just bottom line it: loudmouths rule. Americans the world over are perceived as loud and pushy. If Americans are acculturated to equate extroversion with intelligence, who the hell's left to listen? Americans can't even hear THEMSELVES half the time.
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marco01
02:57 PM on 09/14/2011
Yep, many Americans percieve loud confidence as a sign of correctness.
11:18 AM on 09/14/2011
The use of the word 'science' in this article is misleading.
'Prior research shows that when people are motivated to advance their own agenda, they are able to override an initial negative bias.' is a good statement, but doesn't go deep enough. Susan Boyle's singing 'Les Miserables' is a good example. It took her about 15 seconds to change the collective impression (and reaction) of good few hundred people, and you do not see this often - it would be beneficial to probe the science of it. The couterintuitive aspects of first impressions also merit attention, again not covered here. Can't believe it was written by a Ph.D.
10:48 PM on 09/14/2011
We are genetically hard-wired to appreciate symmetry. That is why style is so important. With style we can create symmetry that most of us don't have naturally.

A number of years ago on 20/20 -- it's been so long since I watched TV, so I can't remember which network -- they featured a job hunting experiment.

One couple (man and woman) were dressed up to look smart and glamorous.

A second couple (man and woman) were dressed down to look conventional and dowdy.

The two men and the two women were given identical résumés and hypothetical backgrounds.

The women were sent out on interviews for the same job, as were the men.

In each case the smart looking glamorous man and woman got the jobs -- and very quickly too -- with far less emphasis placed on experience etc. in their interviews.