“In the last 3 weeks, I have had total 9 overdraft charges on my account, so total of $315.
they are consecutive charges as ($35) + ($35+$35) + ($35+$35+$35) + ($35+$35+$35).
So, as you see for the same day, and in a repetitive way, they apply those charges and without your permission.
I called their call center and after talking the first person (he could not help with anything accept verifying my account information); I asked him to transfer me to his supervisor. He pick-up the phone as "it is a FANTASTIC day, how can I help you?.. etc... ", and he did not help at all.
all they do is to give you an advise and explain you how and why charges have been occurred (or happened).
I asked him and explained him that whole scenario is NON-SENSE (because it is nonsense) and he gave different answers each time contradicting himself.”
“Finally, his intention was anything but helping; and frankly, he was not helping at all and I told him that I am really thinking about to close my account and he even did not do anything, did not care at all. And, finally, I asked him if he can waive them as courtesy, then he said he needs to verify some stuff and started to ask tricky questions such as "if there is any transaction fraudulent " etc.. , but these questions are designed to take you to the position as "Everything looks normal, so the overdraft fees are accurately charged"; and I told him that his questions are tricky and asked him the same way, and he said he cannot do anything.
Similar incident (overdraft charges) happened with my HSBC account about 2 years ago, and I called them talked to the guy; but I had to hang up at that moment. Then, next day or other day, a gentleman called from their support center, he asked me about it and I told him the situation that I am fed-up with it and I do not have time to talk. I was gonna hang-up but He said he will take care of it. Well, the overdraft fees had been waived, and since then, I have not had any overdraft fee issue with them. If I still go to minus side but as long as I make payments; they do not apply any overdraft fees.Excellent service.”
“So, I am with BoA right now, and I am not sure if it makes sense to encourage people to "STAY AWAY from BoA" but definitely, they are screwing you and you have to cover yourself.
For sure, I will move my accounts from BoA to another bank or a credit union very soon, so they will not be able to benefit from any commissions they gain with my daily transactions, automatic payments etc. That would be a very good loss for them and a good lesson.
It is true that the way they apply/reflect the charges as from the biggest number to the smallest, so they would be able to charge you with the highest number of overdraft fees at each time.
They practice applying the multiple overdraft charges no matter how your account goes to minus.
For Example: My account went to minus and I only put just enough money to move to positive, then next day there is an overdraft fee, the balance goes to minus again; and on top of that there is another overdraft fee because the previous overdraft fee caused an automatic overdraft on the account. (It looks like a reverse-loophole or something)
BoA has one of the worst customer services, just worthless. Do waste your time even for moving your fingers to dial their number!”