Shouldn't our taxpayer-supported federal screeners be making the process easier instead of harder? At the very least, shouldn't the TSA try to do a better job of telling one group apart from the other?
Let's face it, airlines aren't exactly known for their outstanding customer service. They haven't been for years. But what can airlines, which are currently enjoying record profits, do right now to improve their service? Here are five steps that would cost virtually nothing.
Its hard to think of any other business that can dilute its product like this and still keep its customers. The only frequent fliers who seem to win at this share the airlines' belief that rules are meant to be bent, if not broken.
In the year 2012, how many people actually board a plane not knowing that these devices need to be turned off? I say if you have a smart phone you should have the smarts to know what is and isn't allowed...
Most airlines recognize Twitter and Facebook as effective and easy methods of both informing customers and mitigating public-relations disasters. The question really is: How comfortable are they in their social-media skin?