Feeling down in the dumps about an approaching milestone birthday? It may buoy your spirits to know you may now be eligible for a spate of age-related "senior" travel discounts and perks, ranging from A to Z (Airlines to Zoos).
Would you board an airplane knowing you had the flu? Would you worry about possibly infecting other passengers or airline crew? The decision whether or not to fly when you're sick is complicated because it's influenced by a number of factors.
I listen to passenger complaints every day, so when I hear something like this, it moves me to tears. Stories like this make me believe that airlines might still understand they're in the customer service business.
Airlines don't like to return your money, even when they're required to by law. The fix? We need to incentivize airlines to repay us quickly by tightening refund rules and adding harsh penalties for pocketing our money.
Keeping a plane at the gate may be the ultimate way to say, "We care." It requires that an employee ignore years of training and be willing to face real consequences on an upcoming performance review. The message is unmistakable: You're important to us.
After the past years of nickel-and-diming, it shouldn't surprise us that airlines are finding even more ways to cut costs and generate revenue, like decreasing service and flying at a higher capacity. Honey, they shrunk the airline seats. Take it as a sign of the times.
Shouldn't our taxpayer-supported federal screeners be making the process easier instead of harder? At the very least, shouldn't the TSA try to do a better job of telling one group apart from the other?
Let's face it, airlines aren't exactly known for their outstanding customer service. They haven't been for years. But what can airlines, which are currently enjoying record profits, do right now to improve their service? Here are five steps that would cost virtually nothing.