WASHINGTON — Virgin America did the best job for its customers among leading U.S. airlines last year, a report said Monday, as carriers overall ...
During a slow economic recovery, the flying public is being financially damaged by the airlines' refusal to post the hidden ancillary fees.
Let's face it: Flying can be pretty awful: cramped spaces, questionable food, plentiful fees, dubious smells. That is precisely what makes these st...
The airplane flights that do the grunt work of your trip, that allow you to get from place to place, are a sort of forgettable magic that, if you are like me, you do not record in your diary or photograph.
Passengers are often placated with vouchers for a free meal or a refreshment when they are legally entitled to more significant reimbursement.
The familiar drudgery was under way along the security line at Kennedy International Airport on a recent afternoon. Shoes were fumbled off feet, lapto...
Love 'em or hate 'em, there's no denying our dependence on airlines. We've seen the best airlines in the world, the best airlines in the U.S., and eve...
I've always thought that right before the safety demo, airlines should do a courtesy demo. Wouldn't it make air travel better for everyone?
Just because Kathy Griffin has said she wants her new show "Kathy" (Thu., 10 p.m. ET on Bravo) to be a celebrity-free zone, that doesn't mean she won'...
WASHINGTON -- Two years after the formal expiration of a controversial Bush-era pact requiring air passenger data be handed over to the U.S. Departmen...
ANCHORAGE, Alaska -- A 13-hour flight from San Francisco to Shanghai is no commuter hop, but the 262 passengers on a United Airlines flight were ready...
We all know that air travel is never a sure thing. Many flights are delayed or cancelled, for a variety of reasons. But if your flight is cancelled, what do you do? What are your rights?
Two passengers got into a mid-air fight over a reclined seat aboard an Emirates flight from Dubai to Manchester, England January 10. The fight sta...
Many consumers are no doubt looking forward to stuffing themselves full of turkey, but they're probably not quite as eager to stuff themselves into planes to get there during the busiest travel week of the year.
Window or aisle? Coffee or Coke? Choices for airline passengers are shrinking faster than the on-board snack. But there are some airlines that are sti...
WASHINGTON -- Homeland Security Department Secretary Janet Napolitano predicted Tuesday that airline passengers in the future will no longer be instru...
The flakes have mushroomed into a blizzard. We reach 'decision' speed (where there is not enough runway left to stop) and this is the second that Cavender tells me that our number two engine is out.
What exactly will American Airlines have to ante up? Not the $90,000 being reported in other publications and on television.
The past year has been very eventful for airline passengers. We've seen big shifts in many facets of air travel. Crude terror plots failed to harm a...
The AA Direct Connect idea seems to be a solution to the problem of finding the true cost of a ticket, but it's actually a threat to competition. AA wants to control the way we make buying decisions.
Feeling at times like a nurse in a psychiatric ward, I was endlessly fascinated by the human drama that unfolds on a long flight across the Atlantic. The behavior of one couple particularly intrigued me.
