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American Customer Satisfaction Index

McDonald's Is America's Least Favorite Major Fast Food Chain

The Huffington Post | Kevin Short | Posted 06.18.2014 | Business

There may be no restaurant in the world as American as McDonald's, but that doesn't mean Americans like it all that much. In fact, McDonald's is th...

The Airlines Americans Love

The Huffington Post | Harry Bradford | Posted 06.22.2012 | Business

Evidently, some airlines are actually enjoyable. Despite a few public relations disasters over the past year, American Airlines and JetBlue ranked...

LADWP Thirteenth Most Hated Company In US

Posted 09.10.2011 | Los Angeles

The Los Angeles Department of Water & Power (LADWP) is the thirteenth most hated company in the United States, according to Business Insider. The rank...

iPad More Satisfying Than Mac

AP/The Huffington Post | Rachel Metz | Posted 05.25.2011 | Technology

SAN FRANCISCO -- Consumers are as happy as they've ever been with their computers, and those with Apple computers are the most pleased, a new survey s...

Users Rate Facebook Slightly Above The Tax Man

Huffington Post | Bianca Bosker | Posted 05.25.2011 | Technology

Facebook CEO Mark Zuckerberg might have quieted some of the outcry over Facebook's privacy settings, but, according to the American Customer Satisfac...

Survey: Newspapers Rate Worse Than Airlines In Customer Satisfaction

BusinessWeek | Jon Fine | Posted 05.25.2011 | Media

The first quarter '09 Satisfaction Index data is out and can be seen in its entirety here. How did newspapers do? Not good. In fact, really not goo...

Comcast Way Up In Cable Customer Service Survey

AP | DEBORAH YAO | Posted 05.25.2011 | Media

PHILADELPHIA — Comcast Corp. showed the biggest gain in customer satisfaction among cable and satellite TV operators, a survey showed Tuesday. ...