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Bad Customer Service

Why I Think Customer Service Is Worse Than Ever

Tom Cramer | Posted 11.29.2014 | Fifty
Tom Cramer

Since October, I've been trying to find a company that can fix something in my home, before it got too cold. It was easy to find companies that would sell all new equipment and install. However, I am looking for someone who would also provide estimates for repair, as I believe the largest and most expensive components are salvageable; it's the supporting pieces that are in disrepair.

Family Sues DirecTV Because Sex Offenders Shouldn't Be Going Into Customers' Homes

Reuters | Posted 10.09.2014 | Business

By Lisa Maria Garza DALLAS, Aug 8 (Reuters) - A Dallas family has sued satellite television provider DirecTV after a man making a serv...

Here's Evidence That Customer Service Isn't Really Into Serving Customers

The Huffington Post | Isaac Saul | Posted 08.07.2014 | Business

Ever wonder if customer service employees are actually trying to serve you? Or if they're just trying to get rid of you as soon as possible? Appar...

Remembering to Give a Positive Review

Andrew Benkovic | Posted 10.06.2014 | Business
Andrew Benkovic

The other day I went to make a reservation at one of my favorite chain-restaurants. It was a Saturday and there are times that the restaurant can be c...

Why Customer Service People Still Give Terrible Customer Service

Lisa Earle McLeod | Posted 10.04.2014 | Business
Lisa Earle McLeod

No ma'am, you cannot speak to my supervisor. No ma'am, I don't even have the number for a supervisor. No ma'am, there is nothing you can do to improve...

Is Your Wireless Carrier Jacking You Around?

Kathleen Reardon | Posted 09.24.2014 | Business
Kathleen Reardon

Compared to parts of Europe, where unlimited cell phone data access can be obtained without a contract for a small portion of the fees charged in the USA, cell phone data fees in America are a nightmare.

Bad Customer Service Costs You Nearly $800 A Year

The Huffington Post | Emily Cohn | Posted 07.16.2014 | Business

If that torturous recording of Comcast customers trying to cancel their service hasn't already caused you to rip your hair out in a fit of rage, then ...

Will Comcast's Shoddy Customer Service Practices Snowball with a Time Warner Cable Merger?

Victoria Peng | Posted 09.14.2014 | Business
Victoria Peng

Anecdotal evidence that Comcast's shoddy customer service practices disappoint consumers is overwhelming and warrants consumer protection. Its customer support is poor because most Americans have no other provider in their area.

Listen To A Comcast Rep Torture Customers Trying To Cancel

The Huffington Post | Jade Walker | Posted 07.15.2014 | Technology

We all know that it takes strength to call a utility or telecom. But the patience of two customers was seriously tested recently when they had the aud...

Enough With Airline Fees!

Kevin Richberg | Posted 06.08.2014 | Travel
Kevin Richberg

A group of frequent travelers channeled their frustrations with airline fees into this open letter to the major airlines in the U.S. Their bottom ...

Want to Save Your Company's Online Reputation? Make It Very Easy to Complain

John Rampton | Posted 05.25.2014 | Business
John Rampton

This study also confirms what we already know; people who are dissatisfied are more likely to tell someone else.

The High Cost of Acting Happy

Annie Murphy Paul | Posted 04.22.2014 | Business
Annie Murphy Paul

Surface acting is when front line service employees, the ones who interact directly with customers, have to appear cheerful and happy even when they're not feeling it. This kind of faking is hard work -- sociologists call it 'emotional labor.'

Don't Take 'No' for an Answer: Tips for Going Straight to the Top to Resolve Problems

Jack Garson | Posted 02.22.2014 | Business
Jack Garson

You've heard the line: "These stunts were performed by a professional. Don't try this at home." Well the same applies to battles with big businesses and the government. If you're facing an IRS audit, stay out of it.

When Did The Customer Stop Being Right?

Ann Brenoff | Posted 10.15.2013 | Fifty
Ann Brenoff

We are now living with an entire generation of disinterested store clerks, rude waiters, indifferent cable company operators and medical office staffs who frankly don't give a damn whether you ever cross their employer's doorway again. Does Best Buy really wonder why it's in bankruptcy? (Hint: Shoppers hate you.)

Time Warner Cable Tone Deaf to Customers During Media Blackout

Lorraine Devon Wilke | Posted 10.11.2013 | Media
Lorraine Devon Wilke

I don't care whose fault it is. When two multi-billion dollar companies get into a hissy fit about money, then take their punitive actions out against their customers, they are severely tone deaf to the principles of the marketplace. Customers don't like to be the vessels for vitriol between parties who exist in a vaunted state of wealthy corporate cluelessness.

5 Ways to Drive a D.C. Customer Crazy

Kristin Muhlner | Posted 08.31.2013 | DC
Kristin Muhlner

The most common complaint from DMV reviewers is about how long they have to wait for anything -- and that means anything.

Customer Service: The New Proactive Marketing

Hulya Aksu | Posted 05.26.2013 | Business
Hulya Aksu

Being in business means more than just selling your services or goods. In 2013, being in business means selling, monitoring, engaging, social sharing, online reviewing, reputation managing, generating, and -- most importantly -- listening.

Eat Cheesecake

Adda Birnir | Posted 05.19.2013 | Business
Adda Birnir

The trick was simple, but it worked. By invoking cheesecake, we were reminded to take a step back and act from a place of calm, not agitation. And the results? Remarkable: happier clients, and two much more relaxed ladies.

Candy Company Responds To Customers Complaint After 60 Years

The Huffington Post | Posted 01.25.2013 | Business

Over 60 years after biting into an disappointing piece of candy, one Minnesota man is finally getting the sweet reward he felt he deserved. Dave Be...

43 Days Of Your Life -- Gone

The Huffington Post | Ron Dicker | Posted 01.24.2013 | Business

One moment, please. ... Your call is important to us. .... A representative will be with you shortly. Annoyed yet? That's just a fraction of the...

15 Companies With Impossibly Terrible Customer Service

The Huffington Post | Alexis Kleinman | Posted 01.09.2013 | Business

Nothing puts people in a worse mood than having a problem with a product, except waiting on hold for hours with no sign of help or humanity. The A...

11 Words You Should Never Use

Inc. | Posted 01.04.2013 | Small Business

By Steve Tobak, visit Inc. Samples are helpful. Demos are often effective. But what is the primary tool used to convince potential customers to...

Are You Making These Fatal Mistakes In Your Business?

Denise Gosnell | Posted 02.04.2013 | Business
Denise Gosnell

Poor customer service is killing business growth worldwide. No wonder businesses are struggling -- they are forgetting about listening to the very people that keep them in business to begin with!

Shots Fired At Patrons Who Complained About Food

The Huffington Post | Ryan Grenoble and Ron Dicker | Posted 10.16.2012 | Small Business

The bullets were on the house. A Winter Park, Fla., restaurant owner allegedly shot at two customers after they complained about the food and one of t...

Woman Slammed With QUADRILLION Dollar Phone Bill

The Huffington Post | Ryan Grenoble | Posted 10.18.2012 | Money

There are large phone bills and then there are insane phone bills. Solenne San Jose, a woman from Pessac, in the Bordeaux region of France, received a...