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Business Etiquette

Firing Your Client: When Is the Customer Not Always Right?

Debbe Daley | Posted 04.14.2014 | Business
Debbe Daley

As the old adage goes: "The customer is always right." When is the customer not always right? What is proper business etiquette in regards to how much...

Open Office Space Etiquette: Do's and Don'ts

Diane Gottsman | Posted 04.10.2014 | Business
Diane Gottsman

If you are sensitive to noise and find it unsettling, employ your ear buds or headset to stream your favorite music. Though you are still in a shared space, music will offer a quiet retreat.

The Incredible Power Of Compliments

Diane Gottsman | Posted 04.06.2014 | Healthy Living
Diane Gottsman

When your colleague does a great job on an important project, compliment them on their success. If your competitor got the job over you, send a note of congratulations. Drop your guard, put down your competitive armor, and give yourself permission to revel in someone else's success. Make your words strong and reliable.

Business Etiquette: 8 Office Personality Pet Peeves

Diane Gottsman | Posted 04.02.2014 | Business
Diane Gottsman

4) The Perpetual Borrower. Staplers, phone chargers, publications, reports, loose change for the meter -- it's always something.

Tipping Etiquette for the Business Professional

Diane Gottsman | Posted 03.21.2014 | Business
Diane Gottsman

The way you handle gratuity in front of a client can make a lasting impression. Here are a few situations where all eyes are on you.

Being a Bridezilla Can Destroy Your Whole Wedding Planning Experience -- Tips for Behaving Yourself

Sandy Malone | Posted 03.18.2014 | Weddings
Sandy Malone

A little bit of honey goes a long way...

Networking Tips for Introverts

Diane Gottsman | Posted 03.17.2014 | Business
Diane Gottsman

The basic definition of networking is expanding your circle of contacts and nurturing mutually beneficial relationships. Start with these five tips:

College Grads: Alcohol at a Job Interview -- Yes or No?

Diane Gottsman | Posted 03.10.2014 | College
Diane Gottsman

While you are still unemployed and attempting to impress an interviewer, put the wine glass down and drink the water.

6 Daily Rituals You Can't Afford to Skip

Diane Gottsman | Posted 03.09.2014 | Healthy Living
Diane Gottsman

We often go through the day by the seat of our pants, counting the hours until it's time to clock out and go home. Rather than responding and reacting to whatever is tossed your way throughout the day, make a concerted effort to efficiently handle the daily minutia, and occupy the remainder of the work day thinking beyond what is in front of you.

Business Etiquette: 5 Tips to Turning Negative Feedback Into Constructive Criticism

Diane Gottsman | Posted 02.25.2014 | Business
Diane Gottsman

When an evaluation is delivered with thought and professionalism, it can turn an uncomfortable conversation into one that generates positive results and genuine respect.

Ask the Etiquette Expert: Laptop Etiquette

Diane Gottsman | Posted 04.15.2014 | Business
Diane Gottsman

Most business meetings are now accompanied by the all too familiar tapping of fingers on laptop keys. Here are six laptop etiquette tips for meetings.

8 Tips for Respecting Personal Space in Public Places

Diane Gottsman | Posted 04.02.2014 | Impact
Diane Gottsman

The closer our paths cross with others, the more important etiquette becomes to ensure a safe and polite journey over sidewalks, through doorways and lobbies, and in and out of elevators and other public spaces.

Are You an E-mail E-diot?

Greg Savage | Posted 03.30.2014 | Business
Greg Savage

It seems the more ways they invent for us to communicate, the worse we become at it. Meet 5 e-mail e-diots that need to learn the error of their ways. I am pretty sure you know them already.

8 Business Etiquette Tips Everyone Should Follow

Amy Arndt | Posted 03.29.2014 | Business
Amy Arndt

"They're looking to see how you conduct yourself, how you eat, what you drink -- all of it. Your interview begins way before you think it does."

Long Live the Art of Handwritten Notes (In the Business World)

Kristian Schwartz | Posted 03.27.2014 | Business
Kristian Schwartz

I work in executive search. It's a relationship business. Period. Yet, to reinforce these relationships and truly thank someone for their time, whether a referral or even a search assignment, nothing comes close to a handwritten note.

Dining Etiquette: Are You Guilty of These Business Lunch Don'ts?

Diane Gottsman | Posted 03.23.2014 | Business
Diane Gottsman

Gauge your food selection according to your table mate; if they order soup and salad, it's not in your best interest to order steak and potatoes, with a side order of creamed corn.

Don't Be an Idiot. Resign With Grace.

Greg Savage | Posted 03.21.2014 | Business
Greg Savage

Having run and owned businesses for 25 years, I guess I have been on the receiving end of a huge number of resignations. And it stuns me how destructive to themselves some people can be.

How to Send a Professional Thank You Note

Diane Gottsman | Posted 03.15.2014 | Business
Diane Gottsman

Clearly, it's a win-win; the recipient feels good that his or her success or gesture of kindness is acknowledged, and it distinguishes the writer for having executive manners. Best of all, it's fast, easy and sends a powerful message.

6 Tips for Proper Social Media Etiquette in the New Year

Diane Gottsman | Posted 03.08.2014 | Business
Diane Gottsman

As you set out 2014 with fresh goals and resolutions, don't overlook your social media profiles and activity. Your online presence can support or damage your professional (and social) image. Start the New Year off by paying closer attention to your social media presence.

Business Etiquette: Surviving the Holiday Office Party

Diane Gottsman | Posted 02.09.2014 | Business
Diane Gottsman

Overindulging on the holiday jingle juice and trying to kiss a colleague under the mistletoe are obvious disasters to avoid, but there are other important details that can affect your professional image.

Office Flu Etiquette

Diane Gottsman | Posted 02.03.2014 | Business
Diane Gottsman

With flu season in high gear, here are a few commonly asked questions for those in the corporate environment.

4 Tips for Managing the Office Holiday Party

Dr. Patty Ann Tublin | Posted 01.26.2014 | Business
Dr. Patty Ann Tublin

You are at a work function -- as an employee. You are not at this event for the food and/or the drink. Try not to overeat, and definitely do not get drunk. Nobody fondly recalls the next day the person who jumped up on the bar and began dancing.

What a Total Jerk on Twitter Taught Me About Online Brand

Greg Savage | Posted 11.05.2013 | Business
Greg Savage

Just one tweet provoked such an active response from my followers, all echoing disapproval. The question is, how many people read that tweet and thought "idiot"?

Ask the Etiquette Expert: How Can I Be the Best Personal Assistant?

Diane Gottsman | Posted 01.23.2014 | Business
Diane Gottsman

The worst thing you can do is make an excuse. It's a sign that you are not willing to own your actions, which makes for a less impressive employee. When you make an error, own it, apologize, and state a plan of action moving forward.

How Did It Get to Be 'OK' for People to Be Late for Everything?

Greg Savage | Posted 01.23.2014 | Business
Greg Savage

Why do people, invited for a dinner party at 7:30, think it's cool to arrive at 8:30? It's rude. It's inconsiderate. And it's selfish.