Would-be psychotherapist Carolyn Berkowitz helps drive the CSR field from the helm of Capital One Foundation. I met with her recently and had the chance to discuss her own career path and how the business value of pro bono service has made it a core strategy.
For weeks, hackers have attacked many of the country's largest banks, disrupting their websites and frustrating customers who have been unable to acce...
There is a new sheriff in town and he carries a big stick. The sheriff's name is Richard Cordray, Director of the Consumer Financial Protection Bureau, and he is going to shake things up.
These four rewards credit cards offer special deals and promotions that can help you stretch your budget, eliminate interest payments and even score you exclusive access to unique holiday experiences.
Karen Sposato is one of the lucky homeowners in Breezy Point, N.Y., a community ravaged by Hurricane Sandy and the devastating fires that followed -- ...
Sgt. Lindsay Freeland was used to being one of the guys. She served alongside them in Afghanistan, sharing most responsibilities. But back home, Freel...
According to the New York Times, the debt collection industry has been a heavy user of "robo-signed" affidavits. Remember the robo-signing debacle with mortgages?
Our survey of the market's best cash-back credit cards reminds us that you can earn some significant rebates, just by focusing your spending through the right account.
The nation's biggest credit card companies are under increasing pressure to stop selling add-on credit card products to customers who don't really nee...
WASHINGTON -- Capital One has agreed to pay $12 million to resolve allegations the bank violated special consumer protections in federal law for membe...
It's bad enough that the joining of Capital One and ING created yet another too-big-to-fail bank; that it created a too-big-to-fail bank with a record of abusing and exploiting customers struck us -- and many other consumer advocates -- as beyond the pale.
If you are on the House Financial Services Committee or the Senate Banking committee or one of the regulators for the numerous corporations that operate in the financial services sector, you have had very little down time this summer.
We're not going to have our normal partisan talking points today. We're going to follow the lead set by Barack Obama and Mitt Romney, and we're just not going to go there today.
In it first 365 days, the Consumer Financial Protection Bureau has already done more to protect the American public than this do-nothing Congress has accomplished since it was sworn in back in the dawn of 2011.
Something really bad happened at a big bank, and tens of millions of dollars are being shelled out in settlements, and yet so far no heads are rolling. Just maybe that's because ripping off customers is now part of the business model for major banks. And why punish executives for doing their job?
WASHINGTON -- The Consumer Financial Protection Bureau announced its first enforcement action Wednesday morning, targeting Capital One for deceptive m...
If you declare bankruptcy, debt collectors are supposed to leave you alone. And if you declare bankruptcy and then die, that's really supposed to be t...
Holly McCall, a 34-year-old mother of two from Vienna, Va., grabbed headlines last week with her fight for the right of stay-at-home mothers to open t...
When MaryAnn Nellis tried to pay for groceries on April 14, her credit card was declined. Later, she said, she found out why: Her credit card company,...
Capital One said it won't change a thing for customers at much-beloved ING Direct, responding to consumer groups worried that its acquisition of the o...