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Riding the Back of the Digital Bus

Preeti Vissa | Posted 09.17.2014 | Technology
Preeti Vissa

Until now, consumers have been able to use any device and access any content on the Internet on an equal basis. Those protections could all go away, depending on what the FCC decides. What the companies want, it turns out, is no rules at all -- or at least rules so weak and vague that they can't be enforced in any meaningful way.

Net Neutrality, Civil Rights, and Big Telecom Dollars

James Rucker | Posted 09.10.2014 | Black Voices
James Rucker

While this dynamic is understood by those working in the beltway, people outside of Washington remain largely unaware of the relationship between civil rights organizations and the interests of telecom industry players.

This November We Can Reclaim Local Authority Over the Internet

David Morris | Posted 09.04.2014 | Politics
David Morris

It's true that some public networks have had significant financial losses, although it is usually bondholders, not taxpayers who feel the pain. But compared to the track record of private telecoms, public sector management looks like a paragon of financial probity.

Cable Giants Seeking Mega-Merger OK Shower Cuomo In Donations

Bloomberg | Posted 08.30.2014 | Politics

In a test of state clout over megamergers, New York regulators are threatening to disrupt Comcast Corp. (CMCSA)’s acquisition of Time Warner Cable I...

How Comcast Strong-armed Netflix Into Paying For Internet Traffic

qz.com | Posted 08.27.2014 | Technology

The streaming video company’s filing provides much more detail about its negotiations with Comcast earlier this year that led it to pay for more di...

Horrible Customer Service Calls - The Compilation

Shira Lazar | Posted 08.19.2014 | Technology
Shira Lazar

Customer service at certain companies, not naming any names *COUGHCOUGHCOMCASTTIMEWARNERVERIZONCOUGH* can be a nightmare. Do you ever get frustrate...

Timothy Stenovec

The Trick To Never Getting Screwed By Terrible Customer Service

HuffingtonPost.com | Timothy Stenovec | Posted 08.19.2014 | Technology

The hot new thing on the Internet seems to be recording an awful customer service experience and posting it online. Unlike most Internet fads, this on...

The United States Must Lead in Upholding Net Neutrality

Freedom House | Posted 08.18.2014 | Technology
Freedom House

While innovation has flourished under the free-market system, this does not mean that regulation and innovation are mutually exclusive.

The Window of M&A Opportunity for Transformative Deals Remains Open

Pip McCrostie | Posted 08.13.2014 | Business
Pip McCrostie

A broad-based recovery across a variety of sectors driven by the US should see market conditions continue to foster this trend -- making the next 6-12 months an ideal window of opportunity to do transformative deals.

If You Thought You Were Mad At Comcast Before, Listen To This Phone Call

The Huffington Post | Dino Grandoni | Posted 08.12.2014 | Technology

A frustrated Comcast customer has apparently discovered one way to avoid terrible service from a cable company: Record every conversation you have wit...

The Real Two Party System

Trey Lyon | Posted 08.08.2014 | Religion
Trey Lyon

To some, fear is a motivator, to others a sales tactic and to still others, a sign of weakness. Ironically, that sentence is equally true when the word "fear" is replaced with the word "hope."

The Biggest Lie About Net Neutrality

Timothy Karr | Posted 08.07.2014 | Technology
Timothy Karr

One of the most persistent lies told in Washington is the notion that common carriage is a heavy-handed regulation that transforms innovative businesses into antiquated, government-run utilities.

5 Reasons Why You Should Admire Comcast

Gene Marks | Posted 08.06.2014 | Small Business
Gene Marks

I recognize Comcast's shortcomings. But as a guy running a small tech company I also have to admit something: I admire Comcast. And you should too. For a few good reasons.

This Is How Comcast Tries To Talk You Out Of Canceling Service

The Verge | Posted 08.05.2014 | Business
Read More: Comcast, Business News

Remember that Comcast customer service representative who just wouldn't let Ryan Block cancel his service? That employee was in Comcast's retention de...

The "New" Media Landscape: CNBCUTWC, 21stCFTW, ATTDirecTV, T-Sprint

Shelly Palmer | Posted 08.04.2014 | Technology
Shelly Palmer

Over the next 18 months, proposed and pending mergers and acquisitions are going to completely change the media landscape. Even if only a few of them ...

Gerry Smith

Why Is The NAACP Siding With Verizon Over Net Neutrality?

HuffingtonPost.com | Gerry Smith | Posted 07.31.2014 | Technology

The NAACP and several other major civil rights groups have emerged as flashpoints in the debate over net neutrality, the idea that all Internet traffi...

Who Should Decide? States' Rights, Local Authority and the Future of the Internet

David Morris | Posted 07.25.2014 | Politics
David Morris

Republicans and private telecoms maintain that cities lack the capacity to build and manage broadband networks. They're empirically wrong. Of the 160 municipally owned broadband networks, the successes vastly outnumber the failures.

How Customer Service and Sales Are Forever Connected

Ian Altman | Posted 07.24.2014 | Business
Ian Altman

Last week, the Internet was a buzz with the recording between Ryan Block, former CEO of Engadget, and the representative from Comcast. Mr. Block and his wife called to terminate their Comcast service.

Comcast's Nightmare Customer Service Agent 'Did What We Paid Him To Do,' Says Exec

The Huffington Post | Alexander C. Kaufman | Posted 07.22.2014 | Business

Comcast isn’t surprised one of its customer service agents went off the rails in an attempt to hang on to some cable subscribers. A recording of ...

In Comcast/Time Warner Merger, Public Interest Is Paramount

Scott M. Stringer | Posted 09.19.2014 | New York
Scott M. Stringer

New York State's Public Service Commission (PSC) is currently reviewing Comcast's plan to purchase Time Warner Cable for over $45 billion, a merger which would link the nation's two largest cable companies.

Customer Service Hall Of Shame

24/7 Wall St. | Posted 07.19.2014 | Business

When it comes to companies we dread dealing with, we all know who they are. Let’s put it this way, would you rather go to the Apple Genius Bar to fi...

Political TV talk show airs five days a week through Election Day in Denver

Jason Salzman | Posted 09.17.2014 | Denver
Jason Salzman

For those of you who used to complain about the shrinking length of TV sound bites, but now you're grateful for any political blip on TV at all, take ...

(VIDEO) Comcast Serves up 13 Million Video Streams of World Cup: "TV Everywhere is Ready for its Close-up"

Andy Plesser | Posted 09.15.2014 | Media
Andy Plesser

Comcast has provided  13 million video streams of World Cup matches to subscribers watching via digital devices.   That's up  55% over the number o...

The Comcast Service Rep Is A Lot Like Your Nightmare Ex, Except Worse

The Huffington Post | Harry Bradford | Posted 07.16.2014 | Technology

Breaking up with a clingy, obsessive significant other is a process marked by stage after stage of mind games and desperate entreaties to stay togethe...

Bad Customer Service Costs You Nearly $800 A Year

The Huffington Post | Emily Cohn | Posted 07.16.2014 | Business

If that torturous recording of Comcast customers trying to cancel their service hasn't already caused you to rip your hair out in a fit of rage, then ...