Ultimately, it is always in our own self-interest to be open and vulnerable rather than to be nasty or write people off. The only person we can control is ourselves. When we get cynical, we are the ones who suffer.

Finding the "voice" to speak calmly and clearly to another person at difficult times is a challenge that does not come easily for most people.

Have you ever had a conversation, disagreement or conflict escalate over email?  Do you find yourself engaging in difficult or emotional conversations electronically because it seems "easier," only to regret it later on?

Grownups are not worth that much in terms of fairness and real protection, so deal with it in the streets. But for us who articulate and deal through verbal expression, the Columbines of the world still shock us.