For those of you interested in breaking out of cubicle life and starting your own thing, I highly recommend tapping into your biggest pet peeves. But before you do, consider the following words of advice.
Being in business means more than just selling your services or goods. In 2013, being in business means selling, monitoring, engaging, social sharing, online reviewing, reputation managing, generating, and -- most importantly -- listening.
In the last two decades, it seems everything in our world has undergone some sort of change -- from the way we watch our entertainment, make purchases, or even communicate. But some things don't change.
Let's face it, not every interaction or transaction will go off without a hitch. However, the way you handle these opportunities in disguise will be a driving factor in customer loyalty and return/referral business.
When it comes to dealing with customer service issues, no two situations are alike, and there's no one-size-fits-all solution. However, patience and a willingness to listen will rarely steer you wrong.