For years now, profitable foreign-based airlines have offered newer, more luxurious aircraft than their poorer U.S.-based competitors. British Airways...
Jeremy Lockhorn and Jonathan Hull are the visionaries behind the Emerging Experiences and Media Labs at Razorfish. It is their job, indeed very much their passion, to foresee the ways in which media is transforming and how brands can innovate alongside it.
It's a trend happening across many industries and it brings an added ROI focus -- and pressure -- to positions that once managed only brand building.
Our hyper-connected society has made customer experience the defining factor in the consumer's perception of a business brand.
"We're sorry for your disappointment," the American staffer tweeted quickly, before turning their attention to his case.
Whatever happened to "free" frequent flier tickets?
It's important to note that airline clubs vary greatly in quality, even within a single airline.
There's something in the water at ORD. It was interesting to see the slight differences in the way folks traveling through the different airports vented their anger.
ATLANTA -- Delta Air Lines is planning to open outdoor terraces with sweeping runway views for its Delta Sky Clubs members at New York's John F. Kenne...
Whether you are headed to Napa to check out the "mother ship" of your favorite bottle or to discover a new gem that is mailing list only, it is bound to be a trip full of discoveries.
Even if Delta retains its corporatist image and mediocre product quality, though, the prospect of being able to accrue, redeem and enjoy benefits on Virgin Atlantic makes Delta's frequent flyer program, SkyMiles, and its alliance network, SkyTeam, much more attractive for transatlantic fliers.
Marine Lance Cpl. Christian Brown, a disabled veteran, was wheeled down to the last row of the airplane and bumped up against aisle seats after he had...
Beyond $120 million in annual synergies, an expanded presence at Heathrow and a bulked-up network, a relatively stodgy Delta Air Lines views its new 49 percent stake in Virgin Atlantic as an investment in British and Richard-Branson-cool.
Virgin Atlantic doesn't belong to any of the big three airline alliances and the airline commands a coveted 304 slots at Heathrow.
Delta Air Lines is grabbing a bigger share of the world's most important travel route: New York to London. The airline is paying $360 million for alm...
SACRAMENTO, Calif. (AP) — California sued Delta Airlines Inc. on Thursday, alleging the Atlanta-based company is breaking state law by not warning u...
Trying to solve that age-old question: Why Don't Airlines Enforce Their Boarding Procedures?
Should the sizeable be forced to spend more if they can't wiggle into a standard-size coach seat?
Melvin & Jean is another masterful work by award winning documentarian Maia Wechsler. It traces the lives of the Melvin and Jean McNai, a couple in their twenties who hijacked a flight out of Detroit in the sixties.
KEY WEST, Fla. -- Two major commercial air carriers are planning to begin nonstop seasonal service between Key West and both New York City and Washing...
Last month, I passed the 25,000 mile mark and became a Premier Silver member on United Airlines. I expected the typical feelings of pride and self-importance that "status" usually confers, but my feelings were tempered by the many bad experiences on United in recent months.
As expected, Hurricane Isaac is now wreaking havoc in Louisiana -- and New Orleans in particular -- as the storm surge floods out coastal communities ...
Remember when frequent flyer tickets used to be free? Hah.
Why harp on one tiny aspect of airlines' customer experience? Because it's illustrative of the overall trend of poor product and service outputs by all major U.S. airlines.
IMPERIAL, Pa. (Associated Press) — A beekeeper says he had to be called in to gather up a swarm of thousands of bees that delayed a Delta Air Lines ...
