By its definition, luck can't be controlled. In business building, however, and among many of the great entrepreneurs, luck has a slightly different definition. You often hear entrepreneurs talking about how they "created luck."
Thinking requires confidence, but when a mistake can result in a public dressing down, your staff will lack that confidence, and won't risk independent action. They'll stick to the safer, non-thinking way.
The "pull to equilibrium" is the nemesis -- the Darth Vader if you will -- of innovation, courage and speedy execution. And these are the three keys to winning unlimited market share in today's global economy.
When I was in college, one of my odd jobs was to work at the dining hall. One of the strangest things about my experience was the name tag. Customers needed to know that you were not just a white-aproned server drone, but a real person.
As an organization grows, departments are formed. The danger comes when these departments become organizational fiefdoms. Since I am a tech-geek, I will focus on the problems that arise within web tech fiefdoms.