The most important factor in mediation success and not allowing the mediator's "truth" derail the process is that the mediator has respect for both clients. This respect should be evident and actual -- demonstrated by words, listening, comments, and structure -- or else the moment of "truth" might be too dangerous.
In practical terms, the parties to relationship disputes tire, die or go bankrupt before the judge or jury decides who is more right than the other person. It should be sobering to realize that 97 percent of all relationship disputes do not make it all the way through the system to arrive at a clear determination of a winner or loser. This alone should make us ready to try something else -- to reach for a better way.