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Reputation Management

Smart Ways to Control Your Level of Happiness

Beth Kuhel | Posted 07.15.2014 | Business
Beth Kuhel

Though many write and sing about it (most recently Pharrell Williams blockbuster "Happy"), happiness doesn't come naturally to most people - yet it's ...

#sorrynotsorry: How the CIA Could Think More Strategically About Their Twitter Content

Mark Drapeau | Posted 07.10.2014 | Technology
Mark Drapeau

This isn't a challenge confined to spy organizations or governments, but rather one for any high-profile organization wading taking social media seriously for the first time.

Every Business Needs a Reputational Firewall

John P. David | Posted 07.16.2014 | Business
John P. David

In 2006, 60 Minutes aired a story about a famous, yet secretive hedge fund billionaire who was embroiled in a stock-shorting lawsuit. While the story ...

When Hashtags #FAIL

Melissa Schwartz | Posted 07.13.2014 | Media
Melissa Schwartz

While our Twitter culture may be mocked by some, it is undeniable in its power.

5 Social Media Listening Tools That Every Business Should Be Using

Simon Tam | Posted 07.13.2014 | Business
Simon Tam

Have you noticed that it's easier to keep your house clean if you work on it a little each day rather than waiting until it gets really bad and needs an overhaul? It's the same with social media and any kind of listening tool.

Sterling Scandal Winners and Losers

John P. David | Posted 07.02.2014 | Sports
John P. David

Winner: Swift Justice.

Why Not Even Olivia Pope Can Help Donald Sterling

Melissa Schwartz | Posted 06.28.2014 | Media
Melissa Schwartz

Aside from the obvious fact that Olivia would not be welcome at a Clippers game (the character is played by African American actress Kerry Washington), there are a few tips any crisis expert would have advised.

All Reputation Management Tools Are Not Created Equal

John P. David | Posted 06.23.2014 | Business
John P. David

An over-reliance on a familiar tool is a concept made famous by American psychologist Abraham Maslow who in 1966 said: "I suppose it is tempting, if t...

Your 'Brand' Is the One Sentence People Say About You Behind Your Back

Mark Drapeau | Posted 06.21.2014 | Business
Mark Drapeau

A brand is essentially the one sentence people say about you behind your back. This practical "street" definition based on actual human interaction applies equally well to people, products, and companies.

The 'Front Page Rule'

Melissa Schwartz | Posted 06.17.2014 | Media
Melissa Schwartz

Despite an organization's best efforts at reputation management, a nasty (or worse yet, entertaining) anecdote about leadership can go viral in an instant.

The Road to Redemption for Self Magazine

Melissa Schwartz | Posted 06.03.2014 | Media
Melissa Schwartz

Organizations should take note of Self's experience as they contemplate ways to engage consumers. Humor is a great way to stimulate curiosity, but it has its pitfalls.

Miley Flirts... With Disaster (Part One of Two)

Daniel Hill | Posted 05.14.2014 | Celebrity
Daniel Hill

Miley Cyrus wants to be culturally relevant, much in the way of Michael Jackson and Madonna. The difference might be that her approach is more strategic, and, conceived at a much younger age than either of the two.

Avoid the LinkedIn Penalty Box

Susan P. Joyce | Posted 05.10.2014 | Business
Susan P. Joyce

To succeed on LinkedIn, devote some attention to understanding the rules, described below. The penalties associated with breaking them can negatively impact your visibility and ability to use LinkedIn successfully.

What 80% Of Employers Do Before Inviting You For An Interview

Susan P. Joyce | Posted 05.01.2014 | Fifty
Susan P. Joyce

Many job seekers have described to me that submitting a resume in today's job market is mostly a banging-their-head-against-a-wall, extremely frustrating waste of time. You want that resume to get you into an interview, but it doesn't. I think this could be why...

or Your Job Search and Career, Participate in Social Media -- VERY Carefully

Susan P. Joyce | Posted 04.26.2014 | Fifty
Susan P. Joyce

It appears that too many people are not aware that what they do online, in the "privacy" of their social media accounts, is often very widely visible.

Online Image Repair: From 'Do Nothing' to 'Black Ops'

John P. David | Posted 04.08.2014 | Business
John P. David

Restaurants get bad reviews, businesses get slammed for poor customer service, and some people have Internet skeletons which inconveniently appear in search engine results. What does one do if this happens? The spectrum of solutions runs wide from "let it ride" to engaging in black ops activities.

Communication Lessons From Pope Francis

Jana Schilder | Posted 03.10.2014 | Religion
Jana Schilder

The ways in which Pope Francis has made the Church change are very simple and effective. Best of all, they're entirely replicable by CEOs wanting to effect change in their organizations. CEOs can modify and implement themselves.

Boost Your Personal Brand by Focusing on Details That Matter!

Beth Kuhel | Posted 02.16.2014 | Business
Beth Kuhel

The secret to being effective, productive and happy is not to be extreme in focusing on only the small or the big issues; it's keeping both in perspective that helps a person reach his/her full potential while maintaining a happy state of mind.

Amazon a Customer Service Champ One Day, Chump the Next?

Reid Wegley | Posted 02.01.2014 | Business
Reid Wegley

Perhaps Mayday, in its implied greatness, is just another Amazonian invasion of our privacy we should be wary of.

Bullying of a Brand

John P. David | Posted 01.23.2014 | Sports
John P. David

At this stage of the controversy, it is very easy to pile-on and bash the Dolphins, but there's so much conflicting information out there, it's tricky to take a hard stance either way.

Is Online Reputation Management Dead?

John Rampton | Posted 12.30.2013 | Small Business
John Rampton

Take control of your reputation online now, and it won't come back to haunt you in the future. Social media is a way of life and is finds its way into all aspects of our lives. You can either decide to proactive control it, or allow it to do the same.

How to Start Creating Smart Online Habits

Joe Ross | Posted 01.23.2014 | Technology
Joe Ross

Twenty-seven percent of the time we spend online is spent on forums and social networks. Think about it -- 16 minutes of every hour we spend online is spent sharing personal information or absorbing personal information others have shared.

Beyond the Buzz: How Entrepreneurs Can Cash In On Their Reputation

Ilina Dimitrova | Posted 12.03.2013 | Small Business
Ilina Dimitrova

Without a doubt, there is no 'one-size-fits-all' approach that can universally translate reputational and social capital into business gains but there are individual and organizational practices that can help pave the way.

Gerry Smith

Think Writing A Fake Yelp Review Is Easy? Think Again

HuffingtonPost.com | Gerry Smith | Posted 09.25.2013 | Technology

It's not easy writing fake reviews. One company that posted bogus praise online for its clients told its writers to make their reviews seem authent...

How to Manage Your Personal Reputation Online

John Rampton | Posted 11.20.2013 | Business
John Rampton

If you have experienced negative online reviews regarding yourself or your company, you know how frustrating this can be. The sources of the negative press could range from a competing product, an upset former employee or even an unfortunate bad experience with a customer.