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Reputation Management

Ignore Happy Customers At Your Peril

Sam Fiorella | Posted 05.21.2013 | Technology
Sam Fiorella

Our hyper-connected society has made customer experience the defining factor in the consumer's perception of a business brand.

'Be Yourself, Everybody Else Is Taken'

Tom Clive | Posted 05.01.2013 | Business
Tom Clive

I believe that the idea of 'standing out' is extremely important in a professional sense, where competition for jobs is now more intense than ever.

Swoosh: Later Lance

Daniel Hill | Posted 01.06.2013 | Business
Daniel Hill

Nike is a pioneer in endorsements, going as far as developing brands within its brand. The payoff has been huge, but the risk is high when hundreds of millions of dollars are invested in the reputation of fallible individuals.

What Do You Have in Common With Mitt, Kate and Paris?

Robyn Greenspan | Posted 11.25.2012 | Technology
Robyn Greenspan

A lack of privacy. Mitt Romney's "47 percent" video, Kate Middleton's topless sunbathing photos [safe for work] and Paris Hilton's recent conversatio...

Guide to Personal Brand Management

Clare Munn | Posted 11.14.2012 | Healthy Living
Clare Munn

One of my biggest concerns today is that people are forgetting that what they say, type and Tweet can be spread around the globe in a matter of seconds.

Four Reasons Your Small Business Needs Risk Management

Chitra Nawbatt | Posted 08.18.2012 | Small Business
Chitra Nawbatt

As an entrepreneur, is risk management something you think about or even think applies to your business? What is risk management anyway?

You Don't -- and Can't -- 'Control' Your Brand

John Friedman | Posted 07.29.2012 | Small Business
John Friedman

Face it: If you're worried what your employees are saying about you on Twitter, your problem is not Twitter. And the same applies to your customers, suppliers, and communities in which you operate.

The Death Penalty and Decedent's Reputation

Christopher Brauchli | Posted 05.08.2012 | Crime
Christopher Brauchli

Hanging is the worst use a man can be put to. ~ Sir Henry Wotton, The Disparity Between Buckingham and Essex (1651) It is not often that one is incli...

2012 Reputation Checklist

Dr. Leslie Gaines-Ross | Posted 02.22.2012 | Business
Dr. Leslie Gaines-Ross

Reputation will always continue to matter but for reasons that are less financially-based than in the past.

Schwarzenegger, Dominique Strauss-Kahn and Reputation Management: The High Road, The Low Road and the No Road

Ellen Freudenheim | Posted 07.23.2011 | Politics
Ellen Freudenheim

This past week played like a cautionary tale in reputation management. It could be titled The Powerbroker and the Celebrity. And the moral of the s...

How to Repair a Damaged Online Reputation

Dorie Clark | Posted 05.25.2011 | Technology
Dorie Clark

What can you do if your online reputation has been damaged, whether by others or your own mistakes? Here are four strategies to hasten your comeback.

The Evolution of Reputation -- How Do We Build Trust in Online Communities?

Jeff Bennett | Posted 05.25.2011 | Technology
Jeff Bennett

While some users don't pay enough attention to their reputation on the web, others pay so much attention it limits their usage. It is incumbent on us as an industry to get in front of this.

We Don't Know Jack: Kentucky's Online Race Results

Michael Fertik | Posted 05.25.2011 | Politics
Michael Fertik

2010-10-22-fejifl.jpgConway has managed to develop a consistent message in his campaign, but Rand Paul's message seems to burst forth from search engines.

The C-Factor: How Credibility Plays a Role in Crisis Management

Jonathan Bernstein | Posted 05.25.2011 | Business
Jonathan Bernstein

Imagine your organization becoming the target of a class action lawsuit alleging fraudulent marketing practices; or learning that it's the target of an investigation by a state attorney general.

Unvarnished and Dangerous

Dr. Leslie Gaines-Ross | Posted 05.25.2011 | Business
Dr. Leslie Gaines-Ross

Defending a company's reputation has just gotten harder. A controversial new social media site, Unvarnished.com, allows people to review bosses, colleagues and companies with no restraint.

Tiger's First Steps Back to the Tees

Adam W. Goldberg and Joshua P. Galper | Posted 05.25.2011 | Sports
Adam W. Goldberg and Joshua P. Galper

Make no mistake. Tiger is on his way back. He will be golfing before we know it, and old and new sponsors will flock to him if he wants them to because he will continue to make them money.

Don't Be a Twitter Idiot -- 5 Tips for Better Tweeting

Keith Ferrazzi | Posted 05.25.2011 | Technology
Keith Ferrazzi

Be generous first. Think about what's in it for your readers.