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A Better World Is the New Bottom Line

Abhi Nangia | Posted 01.25.2014 | Impact
Abhi Nangia

We can't let these better choices make us complacent. We can't use that better buy to justify the rack of sweatshop-sourced products in our closet. Every product has a story, and it's up to us to choose which story we want to live on.

Where Founder Fails to be Professional, Lululemon's Customer Service Team Steps Up

Ty McMahan | Posted 01.23.2014 | Business
Ty McMahan

The general consensus is that Lululemon Founder Chip Wilson's comments last week on Bloomberg TV weren't exactly professional. When asked by the ancho...

Retail Chatter #3

June Haynes | Posted 01.23.2014 | Business
June Haynes

Customers want to know " What have you done for me lately?" There is a new store that opens every minute of the hour, and if we want to think global, imagine just how many more are being opened every second of the day.

Corporate Thanksgiving: Is It Time to Save the Turkey?

Andrew Benkovic | Posted 01.23.2014 | Business
Andrew Benkovic

Some major retailers are choosing to open the entire day on Thanksgiving for the first time. They are trying a "marathon" approach where the store will be open for 41 hours straight.

Can You Improve Customer Service By Empowering Your Team?

Alistair Niederer | Posted 01.23.2014 | Business
Alistair Niederer

More employee empowerment really is a great deal for employees, customers, and customer service managers - perhaps more firms should be exploring this idea?

Dave Jamieson

Guitar Center Workers Are Going Union | Dave Jamieson | Posted 11.03.2013 | Business

Following in the footsteps of colleagues in New York and Chicago, employees at a Guitar Center store in Las Vegas voted on Friday to unionize. If the ...

Dollars to Digits: What is The Future of Money?

Lisa Falzone | Posted 01.23.2014 | Technology
Lisa Falzone

Today, integrated iPad POS and mobile technologies are able to bring people's online wallets -- services like PayPal and Google Wallet -- into the physical world, forever altering the retail landscape. Consumers have more options at savvy establishments, from cash to cards, to the existing balances in their online PayPal account -- and retailers around the world rejoiced.

McD's, Red Robin, Arby's Going Retail

BurgerBusiness | Posted 10.31.2013 | Food

Providing one more indication of how challenging the restaurant business is now, several chains this week announced plans to offer signature menu items at retail.

The Marriage of the Giants: Big Data and Big Box

David Sable | Posted 12.28.2013 | Business
David Sable

Twitter and Royal Mail go public in a similar time frame, and while nothing about them seems similar at all, maybe their futures are more linked than not.

Guitar Center Workers Rock the Shop Floor

Michelle Chen | Posted 12.24.2013 | Arts
Michelle Chen

If your 9-to-5 job revolves around your life's passion, the satisfaction of being surrounded by what you love can offset the daily grind. But such pas...

Dave Jamieson

Most Walmart Store Workers Didn't Even Earn $25,000 Last Year | Dave Jamieson | Posted 10.24.2013 | Business

WASHINGTON -- As they seek to boost the federal minimum wage from $7.25 to $10.10 per hour, House Democrats joined a group of Walmart employees on Cap...

112-Year-Old Nordstrom Back in the Mining Business?

Reid Wegley | Posted 12.23.2013 | Business
Reid Wegley

These are good times for Nordstrom. Its stock price is high, its investments in technology are industry leading and its customers are happy. Nordstrom listens to them, and analyzes their behavior behind the scenes with slick technology.

Who's Running The Retail Industry? It's You

Jill Puleri | Posted 01.23.2014 | Technology
Jill Puleri

As consumers, you've been enjoying a lot of power lately. Thanks to digital tools and an abundance of information, you can generally ask for and receive much more individualized service from your favorite service provider -- whether it be an insurance company, car dealer, a retailer or a bank. But this may only be the beginning.

Another Worker Strike Hits Walmart

The Huffington Post | Dave Jamieson | Posted 10.18.2013 | Business

Workers at a Walmart store in Hialeah Gardens, Fla., walked off the job Friday morning in protest of management, demanding that they be given full-tim...

Don't Fall for It: Upsells That Are Not Worth It

MyBankTracker | Posted 12.16.2013 | Business

Sure, we all know that supersizing a meal at a fast food joint is bad for our waistline, but what other product upsells aren't worth the added cost?

Retail Chatter #2

June Haynes | Posted 12.10.2013 | Style
June Haynes

In the past, one wouldn't think of buying a $10,000 designer gown online, but today brands have made it so easy and accessible.

How E-Commerce Changed Our Lives Forever | Posted 12.07.2013 | Business

The most successful e-commerce websites are designed to define clients' needs and expectations, then exceed them by delivering an impeccable online ex...

Dave Jamieson

Facing Employee Backlash, Trader Joe's Reworks Its Obamacare Plan | Dave Jamieson | Posted 09.30.2013 | Business

WASHINGTON -- Faced with employees upset by its decision to drop health insurance for part-timers, grocer Trader Joe's has invited workers who may fac...

Remixing Retail

Catherine Tabor | Posted 11.26.2013 | Business
Catherine Tabor

The ability to track ROI and performance of promotions is finally a reality.

How the Tablet Has Transformed the Retail Experience

Ben T. Smith, IV | Posted 11.18.2013 | Technology
Ben T. Smith, IV

Retail stores aren't wasting any time and are increasingly embracing tablets to boost sales, enhance brand experiences, and build brand loyalty in some exciting ways.

8 Reasons Why Back-to-School 2013 Is a Retail Disaster

Tina Wells | Posted 11.15.2013 | Style
Tina Wells

The 2013 back-to-school season is lackluster at best for retailers. Based on my work with Millennials and my agency's research, here are eight reasons why the season is such a disaster.

Dave Jamieson

Trader Joe's Makes Big Obamacare Move | Dave Jamieson | Posted 09.19.2013 | Business

After extending health care coverage to many of its part-time employees for years, Trader Joe's has told workers who log fewer than 30 hours a week th...

BCBG: Edgy and Feminine

Aline Pimentel | Posted 11.10.2013 | New York
Aline Pimentel

Classic shapes updated with interesting cutouts on the side or the upper back, floral embroidered applique all over the front. Yes, please. BCBG is always one of my favorites.

Should Fast Food Workers in the US Get $15.00/Hr?

Quora | Posted 11.03.2013 | Business

No, fast food employees should not, all across the nation, be elevated to $15 a hour. There should not be a national minimum salary because the cost of living varies greatly.

Do Your In Store Signs Ruin Your Customer Experience?

Ryan McKeever | Posted 10.30.2013 | Business
Ryan McKeever

No less than 24 hours after starting my blog about marketing mistakes, I was given a sign. Not a sign from above, but a literal neon pink sign from my neighborhood grocery store.