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Why the Customer Is NOT Always Right

Tony Posnanski | Posted 05.17.2014 | Home
Tony Posnanski

I have had to educate my staff, tell them that being harassed is not part of the job. The customer is not always right. I have had to tell many female staff members that being nice is your job, but when someone makes you feel uncomfortable, there is a limit to your niceness.

War Clouds

James Moore | Posted 02.18.2014 | Home
James Moore

Now there is another trend that investors are chasing, and it goes beyond the cloud. Convergence of storage, networking, and processing, and operating them at great speed and functionality using software out of one server box has become a growth business for some companies.

The Cheap Fix to

James Moore | Posted 01.23.2014 | Home
James Moore

Bad technology does not mean is bad policy. But bad technology can destroy good policy.

Mitigating Risks Associated With IT Server Downtime

Richard Tso | Posted 08.26.2013 | Home
Richard Tso

IT system monitoring has emerged as a tool to help reduce downtime but up until now, IT departments are working in the dark when figuring out the baseline business traffic thresholds and traffic patterns in order to set up monitoring.

The Bridge to IBM's SmartCloud Now has a SoftLayer

James Grundvig | Posted 08.24.2013 | Home
James Grundvig

In the world according to rumor and speculation -- there's a lot of that in the rapidly changing world of technology -- why did IBM acquire SoftLayer?

The Fail Whale Returns

The Huffington Post | Drew Guarini | Posted 01.31.2013 | Home

Your "Throwback Thursday" or #tbt photos are going to have to wait on Twitter. As of around 10 a.m. EST, the social media site was experiencing dow...

Justice Served At Harvard Club?

The Huffington Post | Ron Dicker | Posted 09.22.2012 | Home

Servers at the Harvard Club of Boston have schooled their employer in how to treat the help, getting a $4 million settlement in a tipping dispute, rep...

Dave Jamieson

Minimum Raise: How The Wage Floor For American Servers Hasn't Budged In Two Decades | Dave Jamieson | Posted 06.02.2012 | Home

Rebecca Williams has waited tables, on and off, for 30 years. A lot has changed since her first stint in the business ended in the early 1990s. Restau...

Dave Jamieson

Arizona GOP Leader: Let Kids Work For $4.65 An Hour | Dave Jamieson | Posted 02.22.2012 | Home

WASHINGTON -- Republican lawmakers in Arizona are pushing legislation that would lower the legal minimum wage for younger part-time workers and tipped...

Why Wages Can't Wait This Valentine's Day

Anne L. Thompson | Posted 05.25.2011 | Home
Anne L. Thompson

On Valentine's Day, our nation's en masse dinner date will be made possible by a bastion of poverty-wage earners -- working overtime to provide you with a special evening out.

The Balance in the Tip

Diane Russell | Posted 05.25.2011 | Home
Diane Russell

I was quite disturbed to recently see a bill introduced into the Maine Legislature effectively placing ownership of tips with the owner of the establishment -- and not with the server.

How Cloudy Is Your Business?

Andy Lark | Posted 05.25.2011 | Home
Andy Lark

It's a simple idea. Rather than building and running proprietary information technology, it is available on demand -- through the economical and always-on networks often drawn as "clouds."

5 Dining Tips From a Restaurant Insider

Find. Eat. Drink. | Posted 05.25.2011 | Home
Find. Eat. Drink.


Is Splitting The Check For Teenagers? | Andrew Knowlton | Posted 05.25.2011 | Home

Dear BA Foodist, I was dining out for a friend's birthday, and our group was having a great time...until the check arrived. Not everyone had cash, t...

Eating Solo: A Dozen Tips to Make it Easy

Lea Lane | Posted 05.25.2011 | Home
Lea Lane

I often go out to movies by myself without thinking much about it, and travel solo to the ends of the earth. But I still can balk at dining out alone,...