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User Experience

Viral Loops or Viral Oops?

Nir Eyal | Posted 04.03.2013 | Technology
Nir Eyal

For creative people working on exciting new technologies, growth feels great. But we should be cautious of using techniques that have a high likelihood of being viral oops instead of viral loops.

5 Mistakes Companies Make When Going Mobile

Chris O'Connor | Posted 05.18.2013 | Technology
Chris O'Connor

The benefits of mobilization in the enterprise are well documented - increased revenue, employee retention and happier customers are just a few. However, when mobile strategies fail it costs businesses precious time and a lot of money.

SXSW Shingerview: Conor Brady, Global Creative Director and Emily Wengert, VP, User Experience, HUGE

David Shing | Posted 05.16.2013 | Technology
David Shing

We discussed the beauty of design and how we feel that wonderful digital design is front and center of a brands mind (if that is even such a thing?!)....

Web Design and SEO: How to Make Your Website Look Good and Rank Well

Jayson DeMers | Posted 04.29.2013 | Technology
Jayson DeMers

SEO companies around the world aggressively follow the SEO principles they read on the web. But when it comes to decisions that affect usability and the simple functioning of a website, they're innocently ignorant or willfully so.

F.R.E.U.D.: Fetal Reconstructive Emotional Unalienable Deity (Or, Can a Machine Ever Love Us?)

Oren Frank | Posted 04.27.2013 | Healthy Living
Oren Frank

A good therapist will care for us, accept and even love us, in her or his own way, and thus allow us to accept and love ourselves a little more. I don't know if we can ever achieve such a relationship without a human connection.

How Social Media Is Humanizing Brands

Dave_Brown | Posted 04.17.2013 | Technology
Dave_Brown

It's simple. Talk to me like I'm a human being. I'm more than an inbox, Twitter handle, or opportunity for a Facebook "Like." I'm your audience. And if we connect, there can be a meaningful exchange that's beneficial for both of us.

Content Strategy: What's the Point?

Elizabeth O'Neill | Posted 03.11.2013 | Technology
Elizabeth O'Neill

At it's core, content strategy grapples with the one question about web content that we all love to ignore: What's the point?

Social Customer Experiences That Matter

Rob Tarkoff | Posted 02.05.2013 | Business
Rob Tarkoff

As much as we can plan and apply technologies and processes to each experience, we must be highly conscious of the fact that it's the customers' perceptions of these experiences that actually matter when the goal is to generate sales and build loyalty. So what matters to social customers?

iPad of Dreams 2 of 3: Apps to Sell By

Chris O'Connor | Posted 01.19.2013 | Business
Chris O'Connor

Here are a few recommendations to help organizations get started providing the right tools to their traveling sales people.

Former Borders Employees Hit the Streets to Sell 'Users Not Customers'

Aaron Shapiro | Posted 01.03.2012 | Business
Aaron Shapiro

This week, a group of former Borders employees will be operating mobile bookstores at multiple locations throughout Manhattan to emphasize the consequences of not treating digital as the most important challenge facing businesses today.

Why I Wrote a (Print) Book

Aaron Shapiro | Posted 12.26.2011 | Books
Aaron Shapiro

Two-minute videos, uploaded PowerPoint presentations, short articles and blog posts are great for expressing straightforward messages. But some ideas are worth diving into to really flesh out arguments, concepts, and nuance.

Can the Consumer Financial Protection Bureau Enable Open Government by Design?

Alexander Howard | Posted 09.20.2011 | Technology
Alexander Howard

2011-07-21-heatmap.jpg The consumer bureau, a federal agency launching today, is open to new ideas about how help borrowers make informed decisions.

Facebook Building a Socialphone -- Maybe Maybe Not

Ramon Nuez | Posted 05.25.2011 | Technology
Ramon Nuez

One of the many assets Facebook could employ on its socialphone is Places. An integration of Places and the socialphone could provide the company a laundry list possibilities -- not to mention an additional source of revenue.

Google Must Stem the Flow of Android Fragmentation

Ramon Nuez | Posted 05.25.2011 | Technology
Ramon Nuez

Android 2.2 (Froyo) is on about 29% of active devices and Android 2.0/2.1 (Éclair) is on 41.7% as of September 1. Additionally, there appears to be no minimum hardware standard with handsets or tablets.

Why Change, Not The iPad, Will Save the Magazine

Ramon Nuez | Posted 05.25.2011 | Technology
Ramon Nuez

Interactivity of the multimedia content is a key element. Without this crucial ingredient survivability of print companies is questionable.