Tips for Communicating Better With Your Employees

Are you satisfied with the level of communication from your agency leaders?

My organization, the Partnership for Public Service, and Deloitte, recently analyzed the government-wide responses to three employee survey questions to see how federal leaders were doing regarding their communication with workers. The results were not very encouraging.

Overall, the analysis found that only about half of federal workers government-wide are satisfied with the level of communication they receive from senior leaders, and the percentage of positive responses has been declining since 2009.

Only 45 percent of federal employees, for example, responded positively when asked in a 2013 survey question whether they are satisfied with the information they receive form management regarding what is going on in the organization. In addition, just 48 percent of federal employees reported being satisfied with the extent to which managers promote communication among work units. Managers were more successful when it came to communicating the goals and priorities of the organization, with 58 percent registering a positive view.

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