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Viral Mehta

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Building a 'Muscular Empathy'

Posted: 01/02/12 01:10 PM ET

Bullying at schools has become a huge issue. In looking for innovative solutions, Canadian educators turned to a unique classroom program called Roots of Empathy. At the heart of the program, now being implemented in 1,400 schools, lies this insight: When you put an infant and its parent in the center of the classroom, children start to sensitize themselves to the baby's intentions and emotions. The results that ripple out are unambiguous: a measurable reduction in levels of aggression among schoolchildren.

The program is successful because it fosters the development of empathy, supporting children in tapping into an unconscious part of themselves. The baby becomes a catalyst in helping kids identify and reflect on their own feelings and the feelings of others. How can we do this in our own lives? By consciously creating circumstances in which we can cultivate within ourselves a "muscular empathy."

That striking term comes from a recent article by Ta-Nehisi Coates, senior editor for The Atlantic. By bringing strength and empathy together, Coates is reminding us that to be empathic is to be both curious as well as objectively tenacious in seeking to understand another person's reality. Going even deeper, there is also a fundamental connection between empathy and humility: True empathy helps us step outside of our unconscious habits of self-orientation.

In trying to relate to others, without humility as a foundation, we are quickly undermined by an insidious tendency, well-articulated by the writer Ian Percy: "We judge others by their behavior. We judge ourselves by our intentions." In attempting to empathize, we're actually missing the point if we are judging at all. Because then we are more concerned with being knowledgeable, being right -- or even being good -- than we are with actually feeling another person's reality.

But even moral imagination, operating creatively from a place of first putting myself in another's shoes, while crucial, is only the beginning. To effect a lasting change in perception and understanding, I have to actually experience another's reality as if it were my own. The good news is that scientific research increasingly shows that a part of the brain already does exactly that.

One of the most significant recent discoveries in neuroscience has been that of "mirror neurons." A certain section of our neurons are actually dedicated to simulating what others are experiencing, as if we are experiencing it ourselves. These mirror neurons are what cause me to cringe when I see someone fall off of a bike. It's because a part of me actually feels it as if it is happening to me. "About one-fifth of the neurons that fire in the premotor cortex when we perform an action (say, kicking a ball) also fire at the sight of somebody else performing that action."

So if we're hardwired for empathy, why is there such a frequent disconnect in practice? In large part, it's a matter of awareness. Actively tuning in to this part of ourselves is critical. "Simply paying attention allows us to build an emotional connection. Lacking attention, empathy hasn't a chance," says author Daniel Goleman. As my awareness increases, the scope of my mirror neuron system is no longer limited to merely simulating overt physical actions. Body language, and even, as recent studies show, other people's states of mind, also start registering in my brain. This is when my new-found sensibility becomes a tool: Developing awareness at this level opens up an entire set of different choices.

This foundation of reinforced empathy doesn't stay limited to the realm of personal benefit. It can ripple out to fundamentally inform the kinds of systems we develop and how we organize. Tim Brown, CEO of the globally-recognized design firm IDEO, points to the central role of this kind of empathy in innovation. "All meaningful design begins with empathy," Brown insists in the deeply-inspiring book, "Infinite Vision: How Aravind Became the World's Greatest Business Case for Compassion."

According to Brown, Aravind's success in innovating -- bringing eyesight to millions for free while remaining financially self-sustaining -- is rooted in systematizing empathy. Take, for instance, the hiring process for nurses, who form the backbone of Aravind's super-efficient processes. We might think that fine-tuned workflows require the smartest workers. Not so. Instead of choosing those with the highest grades, Aravind chooses those with the greatest value fit, starting with their empathy. Of course, they are rigorously trained -- but it is their empathy that sensitizes them to feel the reality of a patient who is blind. As a result, they are genuinely motivated to help design, implement and maintain systems that serve patient needs.

And that's the crux of it. At first glance, "muscular empathy" refers to being rigorous in making conscious efforts to practice empathy. But at a deeper level, this empathy alters decisions: Once we have this kind of awareness, we can't help but take it into account. Not to make it sound like a solemn responsibility -- it's actually a gift. By becoming more deeply aware of our own inner workings, mirror neurons and all, we begin to relax out of our patterns of ego and self-orientation -- the very things that bind us into isolation, scarcity and disconnection. Empathy is the bridge. As activist Joanna Macy says, "The heart that breaks open can contain the whole universe."

 
Bullying at schools has become a huge issue. In looking for innovative solutions, Canadian educators turned to a unique classroom program called Roots of Empathy. At the heart of the program, now bein...
Bullying at schools has become a huge issue. In looking for innovative solutions, Canadian educators turned to a unique classroom program called Roots of Empathy. At the heart of the program, now bein...
 
 
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06:49 AM on 01/04/2012
If you want to know more about Mirror Neurons and Cognitive empathy/motor empathy/emotional empathy, you should read:

Blair, R. J. R. (2005). Responding to the emotions of others: Dissociating forms of empathy through the study of typical and psychiatric populations. Consciousness and Cognition: An International Journal, The Brain and Its Self, 14(4), 698-718. doi:10.1016/j.concog.2005.06.004

Rizzolatti, G., & Fabbri-Destro, M. (2009). Mirror neurons: from discovery to autism. Experimental Brain Research, 200, 223-237. doi:10.1007/s00221-009-2002-3
07:17 PM on 01/03/2012
Viral, Thanks for this excellent post. This gave me some insight on a new way to train managers and others on how to coach and evaluate performance of others at the workplace.
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jf12
Occupying myself
04:09 PM on 01/03/2012
Self-perception theory posits, and experimentally demonstrates, that we judge our intentions by our behavior.
dowl
Lord have mercy on us all
02:37 AM on 01/03/2012
Thank you for this post. Gives me much to reflect on how personal interactions hurt and/or heal. It appears that being less empathetic encourages material 'success' and we are culturally encouraged to equate success with money.

This made me think about of how social justice issues within Christianity are sometimes summarily rejected and replaced with the non-scriptural 'God helps those who help themselves' in order to look the other way when faced with the poor in our own communities who may or may not look like ourselves.

We, as human beings, have a lot of work to do.
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roseyaire
Keep your aura clean!
07:32 PM on 01/02/2012
So, according to science are there some of us who were born with more than 1/5 of our neurons hard-wired for empathy? Kind of like Troi on Star Trek? The use of the term 'mirror' is fascinating b/c it seems like those who are highly empathic easily hone in on, and absorb the feelings of others, and then 'mirror' them back to the one actually experiencing the emotion. Some of us even later in life have a hard time differentiating between feelings and energies that originated with us vs. some unspecified 'other.' Being highly empathic, I believe, leaves one more open to being bullied in school, at the workplace and in intimate relationships. Few people want their more 'unseemly' emotions mirrored back to them and are happy to merely project them onto another, and the sensitive, eager to help empath is an easy target. Building empathy in the less empathic is all well and good, but decades in the social service and counseling industries lead me to believe that it is also necessary to teach the highly empathic how to effectively shield themselves from harsh energies while differentiating between their own feelings and those of another.
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Bellanova
I'm nobody. Who are you?
05:42 PM on 01/02/2012
"In attempting to empathize, we're actually missing the point if we are judging at all. Because then we are more concerned with being knowledgeable, being right -- or even being good -- than we are with actually feeling another person's reality."

Yes, wanting to be right is distinctly incompatible with empathy.

A wonderful post, Mr. Mehta. Reading about the hiring of nurses at Aravind gave me goosebumps -- of the good, empathic kind. May this practice catch on. We can make empathy more muscular and desirable by rewarding it through more conventional means: jobs and money, rather than just a pat on the back.
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jf12
Occupying myself
01:04 AM on 01/03/2012
Except, someone who more empathic is righter. Right?

Experiencing as another person isn't difficult. But properly appreciating the experience takes work.
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Bellanova
I'm nobody. Who are you?
01:45 AM on 01/03/2012
What do you mean by "properly appreciati­ng the experience"?
05:38 PM on 01/02/2012
"These mirror neurons are what cause me to cringe when I see someone fall off of a bike. It's because a part of me actually feels it as if it is happening to me. "About one-fifth of the neurons that fire in the premotor cortex when we perform an action (say, kicking a ball) also fire at the sight of somebody else performing that action." So if we're hardwired for empathy, why is there such a frequent disconnect in practice?"

We are not hardwired for empathy. The program Roots of Empathy is based on the the fact that we all have the potential for empathy, but that this quality is something that we integrate by experience and observation during our early development. The hardwired presence of 'mirror neurons' may be a prerequesite for effecient empathy to develop, but they are not sufficient for this this to occur. Although the remedial incorporation of empathy in individuals later in life is a lofty goal, it keeps us from recognizing the childhood years as the best period during which this should take place.
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Bellanova
I'm nobody. Who are you?
01:08 PM on 01/03/2012
The presence of mirror neurons as well as observations of the responses of normal newborns who naturally respond to emotional states of others indicate that we are indeed hardwired for empathy. It is more than just a potential: it is a function we come equipped with at birth (and possibly before). Whether we further develop or squander it is a matter of nurture.
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EdwinRutsch
Founder Center for Building a Culture of Empathy &
02:17 PM on 01/02/2012
hi Viral
May I suggest a further resource to learn more about empathy and compassion.
The Center for Building a Culture of Empathy
The Culture of Empathy website is the largest internet portal for resources and information about the values of empathy and compassion. It contains articles, conferences, definitions, experts, history, interviews,  videos, science and much more about empathy and compassion.
http://CultureOfEmpathy.com

I posted a link to your article in our
Empathy and Compassion Magazine
The latest news about empathy and compassion from around the world
http://bit.ly/dSXjfF

I'd like to invite you to lead an empathy panel in our:
International Online Conference on:
How Can We Build a Culture of Empathy and Compassion?
http://bit.ly/nU0NXB