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Wendell Potter

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A Determined Dog Goes After Insurers Again to Save Consumers Billions

Posted: 11/14/11 10:15 AM ET

If there is one organization that insurers despise and fear more than any other, it surely must be Consumer Watchdog.

Since its founding in 1985, Los Angeles-based Consumer Watchdog has dogged insurers relentlessly and played a key role numerous times in forcing them to change business practices and price their policies more fairly. I first heard of the organization in 1996 when I was still an insurance industry spokesman. Consumer Watchdog seemingly came out of nowhere to take the lead in trying to put a halt to a new practice in the insurance industry: requiring women to be discharged from the hospital within a day after delivering a baby or undergoing a mastectomy. Largely because of Consumer Watchdog's efforts, insurers had to rewrite their discharge policies.

The organization's first major attack on the insurance industry -- a ballot initiative in California (Proposition 103) require auto insurers to seek prior approval from regulators before increasing rates -- has saved drivers in the Golden State more than $62 billion over the past two decades, according to an analysis by the Consumer Federation of America.

The insurance industry spent nearly $63 million to defeat Proposition 103 back in 1988, but that was no match for the indefatigable founder of Consumer Watchdog, Harvey Rosenfield. Rosenfield, a lawyer who helped write the proposition, proved that a David can still bring down a Goliath, or at least reduce Goliath's power and profits, with the modern-day equivalent of a slingshot -- savvy media relations skills.

Rosenfield enlisted the support of consumer advocate Ralph Nader, and the two of them crisscrossed the state demanding that local TV and radio stations present their point of view on Proposition 103 to balance out the massive advertising campaign insurers were waging to kill it. It worked.

If Rosenfield could go back and do anything differently, he probably would have written the proposition to apply to health insurance as well as auto insurance. Because it didn't, health insurers are still able to get away with charging Californians pretty much whatever they want.

But Rosenfield and his colleagues at Consumer Watchdog have now taken the first steps to rectify that situation. Last week they filed a new ballot initiative with the state that will force health insurance companies to open their books and justify proposed rate hikes before they take effect. If the organization and its army of volunteers can collect half a million signatures over the coming months, California voters will be able to vote on the Insurance Rate Public Justification And Accountability Act a year from now.

Consumer Watchdog embarked on this new effort because Californians will soon be facing the same predicament with health insurance they experienced with auto insurance prior to 1988.

Two years before that ballot initiative was adopted, California lawmakers passed a law mandating that all drivers be insured, which meant that insurance firms would get billions of dollars in new revenue. Lawmakers did not see fit, however, to make insurers submit their rate requests to regulators for review and approval. Because there were virtually no restrictions on what the insurers could charge drivers, California soon had some of the priciest and fastest increasing auto insurance rates in the country.

Thanks to Proposition 103, California auto insurance rates since 1988 have been increasing at a far slower rate than the national average. The Consumer Federation of America's 2008 analysis of rate increases in all 50 states found that Californians have enjoyed the lowest rate of auto insurance increase of any state since the adoption of Proposition 103. During the two decades it's been in effect, auto insurance rates have increased 50 percent nationally but only by 12.9 percent in California.

Now back to health care. As a result of the Affordable Care Act ("ObamaCare") passed by Congress last year, all Americans will soon be required to have health insurance. The "individual mandate" provision of that law will become effective on January 1, 2014, meaning those of us who are not eligible for a government-run program like Medicare or Medicaid will have to buy coverage from a private insurer or pay a penalty to the IRS.

Just as California lawmakers were not able or willing to force insurers to get prior approval to increase rates when they passed the auto insurance mandate in 1986, Congress was not able to include a provision in the reform law to require health insurers to get prior regulatory approval for rate hikes.

Reform advocates have reason to be worried that health insurers will gouge consumers once the federal mandate kicks in, just as auto insurers did after California lawmakers passed the auto insurance mandate.

"Getting control of health insurance premium increases in California is like trying to slow down a runaway train," said Consumer Watchdog's current president Jamie Court in announcing the proposed ballot initiative. "That's because health insurers are accountable to no one."

California lawmakers failed earlier this year to enact legislation that would do the same thing as the new ballot initiative because the insurance industry and its allies were able to keep the issue from coming to a vote in the Senate. The bill's sponsors say they will try again next year, and Court and other consumer advocates are hopeful it will pass. But they're not counting on it. That army of volunteers is ready to begin fanning out across the state to collect the signatures required to make sure Californians can vote on the ballot initiative next November.

You can be certain the insurers will spend millions of premium dollars they collect from Californians trying to defeat it, just as they tried to defeat Proposition 103. But if I were a betting man, I'd put my money on Consumer Watchdog.

 
 
 

Follow Wendell Potter on Twitter: www.twitter.com/wendellpotter

If there is one organization that insurers despise and fear more than any other, it surely must be Consumer Watchdog. Since its founding in 1985, Los Angeles-based Consumer Watchdog has dogged insure...
If there is one organization that insurers despise and fear more than any other, it surely must be Consumer Watchdog. Since its founding in 1985, Los Angeles-based Consumer Watchdog has dogged insure...
 
 
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Halsey
"There is a price to pay for speaking the truth. T
11:08 AM on 11/15/2011
If Watchdog is the organization the insurance mega-industry fears most, I think Mr. Potter is the PERSON they fear most. From his inside POV and his disgust with the very industry where he made his living for decades, I trust him as I trust few to tell it like it is. Unlike McNamera or C. Powell who years later said "oops" regarding their choices of invading (Viet Nam, and Iraq, respectively), Mr. Potter is IN the fight, not just saying "my bad". A huge chill runs down my spine regarding health insurance.
I am only 2 1/2 years out of cancer and know that even IF I could get insurance (if I lose my job or am dropped...lay-off more likely), no bloody way can I afford to pay. I'm too young for Medicare and while I live month to month, do not qualify for Medi-cal (which would scare me anyway).
I am hugely disappointed in Obama for mandating the purchase of health insurance or face IRS penalties. I KNOW he fought and fights a Congress that will just say no to anything he proposes, but, while not perfect, why cannot we LEARN from Canada and it's Universal Coverage. Maybe not the best care if you need a heart transplant, but if you are poor, or even middle class; medical bills can take every last dime of your 401k (I am proof...zero retirement funds left..and I HAD insurance)
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NOTSUPERMOM
A waste of a perfectly good Yale education
11:56 PM on 11/14/2011
Wendell Potter's book gave me insight into what most of us have suspected for years. It was also a wonderful read (enraging but engaging, one could say) and I have been recommending it to everyone I know and even buying copies for a few who really need to know what's going on.

It is a rare privilege to see true character and decency in today's corporate world -- Mr. Potter is a treasure. I'm only sorry that our government is too corrupt and frightened to heed him as they should.
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Sigrid Wyly
08:25 PM on 11/14/2011
I don't understand why it's OK for automobile insurance to be required, but if Obama's health insurance plan is required, it's unconstitutional. If I decide to drive without insurance and get ticketed, can I appeal to the Supreme Court because my hefty fine and the compounding of my vehicle is unconstitutional? Somebody explain, please.
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NOTSUPERMOM
A waste of a perfectly good Yale education
08:13 AM on 11/15/2011
The issue, as I understand it, is that you do not *have* to own a car, whereas you do have to exist, and to be required to buy insurance based on existance may be unconstitutional. That is my overly-simplistic, non-lawyer, layperson understanding (is that enough of a caveat? :) ) Perhaps oddly, I hadn't thought about the benefit mandatory insurance would be to the for-profit insurers until I read Mr. Potter's book.
03:09 PM on 11/15/2011
In California, it is a priviledge to drive, not a right. The point is, when you drive you can cause property damages and injuries to others. That's why it is required by law.
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clearasmud
De Tocqueville and Marx were both right
08:03 PM on 11/14/2011
"For Profit" Healthcare is a perverse concept.
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10:17 PM on 11/14/2011
Agreed...someone mentioned motor vehicles as an argument for it and this is a false equivalency.. a motor vehicle can kill you being operated by some F000L...hopefully the rest will just get a Darwin award...
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kokobell616
Your micro-bio is pending approval
06:33 PM on 11/14/2011
As the darkness of corporate insurance deepens across this land. There is a light of warning and information burning through. Wendell Potter is relaying insider information and insights we as Americans are not privy to. Measure his warnings against information gathered from other sources if you like. The significance I find in Wendell's prose is always on target and easily understood. Thank you one more time Sir for keeping us informed on the agents of insurance and the defenders that oppose them.
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Miracle Politics
Love is the answer; whatever the question.
04:13 PM on 11/14/2011
You forgot to include the most important part of this Proposition. It will create a statewide public option to be put on California's coming health insurance exchange.

That's 1/9th of America with the choice of a public option right there!
06:58 PM on 11/14/2011
Yes, it is in the interest of all Americans to make big-profit insurers take a massive financial hit in California.
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emmanuel kalu
commonsense
03:46 PM on 11/14/2011
thanks to this watchdog, there is someone willing to fight for the working class against the corporation just raping them. i wish this effort could be used across the nation. it is time we begin to take the power away from the politician and corporation. wisconsin started it, ohio supported it, now we have to spread this people power across the country. big win for the people in MS. next year we have to work extremely hard to vote out all this corporate puppies in the republican party.
03:13 PM on 11/15/2011
Wrong. Consumer Watchdog is only doing this for the money. When they wrote prop 103 they included a provision that allows them to act as "Intervenors" and that has been a cash cow for them for years. The same thing in this new Health Insurance initiative, they are pushing it because they will make tons of money in the name of "consumer protection". Just in 2009, their founder,Harvey Rosenfield was paid over $600,000... yup, hardly a poor consumer activist.
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01:34 PM on 11/16/2011
first of all, the 2009 tax return says he earned $387,000 and that CW saved taxpayers and ratepayers $350,000,000 dollars in 2009, a pretty decent return on investment, and a very mid-range salary for a litigator.

secondly, the tax return shows that over 80% of CW's income is from private donations, not intervenor reimbursements.

CW is one of the best groups out there, and is fighting to save us billions of dollars while keeping us safer. i think i'll send them another check right now.
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chaz
01:10 PM on 11/14/2011
More proof the Republicans own the media. 99.9% of all REpublican positions favor Wall street at the expense of everyone else.

Wake up!

Keep voting for conservatives and teabaggers and keep getting the shaft.

Fairness Doctrine,universal health care now!
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DustyMills
A liberal tree-hugging Oregonian...
12:22 PM on 11/14/2011
The American healthcare system has been given unmitigated control for charging whatever they can get away with and delivering the least amount for payment, and they will continue to do this as long as lawmakers refuse to step in and deliver some form of a fairness doctrine. The presidents HC reform tried to impose fairness into the system, but was kept from success from republican efforts to preserve the profits in a market based system of healthcare.

Healthcare is the one commodity that should never be in the private marketplace, because the need for profit should never overcome the need for medical care. All humans get sick, or injured or develop an illness, and the idea that a certain industry can exploit a person for something that is almost always beyond their control, is a game where the cards are stacked against the person seeking a service.

This country's healthcare system should be in the public arena, where regulation and a fairness doctrine are strictly enforced, and where the chance for fraud is closely monitored.....in a market based system, we have what this country is currently experiencing.....a system where private companies can and do, exploit all people with constant price increases, poor quality of service and the opportunity to discriminate against anyone who becomes ill.
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Gestas
Mountain Man
12:11 PM on 11/14/2011
Wendell Potter was a insider...He knows were the bones are buried...If your smart you will read his book and listen to what he has to say....Because it's safe to say that the guy that sold you your insurance is a liar.
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WryAwry
Hating haters since '55
11:19 AM on 11/14/2011
But ..... the insurance company is my friend! They only care about me!