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Wendell Potter

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Volunteer Doctors Can't Keep Up With Health Care Demands of Uninsured and Underinsured

Posted: 08/29/11 09:41 AM ET

A few months before I left my job in the insurance industry in 2008, I was working on a "white paper" to try to persuade people -- especially lawmakers and candidates running for office that year -- that the problem of the uninsured in this country was not a big deal.

At that time, according to the U.S. Census Bureau, there were an estimated 47 million Americans who were uninsured, a number that has increased since then by about 4 million. My job was to slice and dice the Census data in such a way to convince people that most of those without coverage were just shirking their personal responsibility to buy it.

One of the statistics I used in the paper was that more than 40 percent of the uninsured are young adults who probably consider themselves sufficiently healthy and bullet proof to make insurance a needless expense. Another was that more than 35 percent of the uninsured earn at least $50,000 and consequently should be able to afford coverage.

What I didn't note in the paper, of course, was that many of the young adults are unemployed or earn so little money that sending monthly premiums to a health insurance company is not a possibility. I also didn't note that many of the people who earn $50,000 or more are considered by insurance companies to be "uninsurable" because of prior illnesses. Insurers, including the nonprofit Blue Cross plans, maintain a long list of "pre-existing conditions" they use to deny coverage.

As Congress debated reform, it became clear to me that many lawmakers were buying what I and others in the insurance industry were selling. They also seemed to believe another fabrication opponents of reform were peddling: that for those who were uninsured for reasons other than irresponsibility, there was an adequate safety net in place. That's when I decided to quit my job and begin explaining how the insurance industry and other special interests have made it impossible for millions of Americans to have access to affordable and quality care.

The myth that the U.S. has a reliable safety net continues to be accepted as truth by many people, as I learned when I was in Chicago a few days ago for Remote Area Medical's first free medical clinic in that city. Since it was founded in 1985 to provide health care services to people in remote areas of Africa and South America, Remote Area Medical (RAM) has provided care to more than half a million people, although since the 1990s most of those people are U.S. citizens. While RAM still flies doctors and other caregivers to nearly inaccessible villages abroad, the majority of its clinics are now held in this country.

At RAM clinics, which have become annual or semiannual events in a growing number of small towns and big cities in the U.S., thousands of people line up before dawn to get care that is provided free by doctors who volunteer their time, often for several days.

One of the volunteers in Chicago was Tres Savage, executive director of RAM's affiliate organization in Oklahoma, which hosted a three-day clinic at the state fairgrounds in Oklahoma City in July 2010. Savage was one of several doctors from outside Illinois -- others came from as far away as Maine and Washington state -- who traveled to Chicago to help treat thousands of area residents who came to Malcolm X College for free medical, dental and vision care.

(Illinois recently passed legislation allowing doctors from other states to volunteer for RAM clinics and others like them. Most states have not yet done so, which limits the number of patients who can be treated. As a consequence, people are frequently turned away because there are not enough doctors, dentists, ophthalmologists and optometrists to meet the growing demand.)

Savage told me that as he and others were planning the Oklahoma clinic, many political and business leaders would make it clear that they had no clue just how shredded the safety net really is in the U.S.

"Inevitably, people would say, 'See this is what we need, organizations like Remote Area Medical,'" Savage said. "They would say, 'What you're doing is great. This is the solution (to our health care problems).'"

"And I would tell them, well let's say we're going to get 2,000 patients treated this weekend, and let's say that we could do that every weekend of the year in Oklahoma. So we're going to do this 52 weeks a year, which is impossible, but let's just say that if we could do it, that would be 104,000 people that we could see. Well, there are 604,000 uninsured Oklahomans. So if we did one of these (clinics) every weekend of the year, we could help one-sixth of just the uninsured. That doesn't count the underinsured and the people who have some medical insurance but no coverage for dental care or vision care."

As it turns out, Oklahomans are luckier than folks in most states. RAM and similar organizations that rely exclusively on volunteers and donated money and supplies can operate in only a limited number of states every year. As much good as they do, they simply don't have the resources to make much more than a dent.

The health care reform law, when fully implemented, will go a long way toward solving the access problem in this country. When fully implemented, the number of uninsured Americans will drop by an estimated 30 million. But more than 20 million others will still be uninsured.

The reform law is already providing money to enable community organizations to provide needed care to the underserved, and those and other grants will help mend the safety net. As helpful as that is, Savage and others who volunteer at RAM's clinics don't expect the need for their services to disappear any time soon.

 
 
 

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03:02 AM on 09/03/2011
As a senior doctor in the UK - may I comment on my observations following my fact finding tour to Chicago recently. I came to look at USA health care- from the eyes a family doctor (I am the head of the Royal College of General Practitioners in the UK). I was struck by the dedication and kindness and committment of the health professionals I met - many of them working for free in clinics. However, it did strike me that giving up time for free is part of the problem - as how can a health service be run through the unpredictability of charity, but then how can these health professionals not help thier fellow citizens in the manner they do (catch 22). The health service in England is heading down the route of USA - that is competition, market reforms, separate hospitals paid on activity, etc. I learnt that we must not do this - as though if you are very rich in USA I suspect you get the absolute best money can provide - for most people they don't and in fact live in fear as to how to afford basic health care.
Thank you
Clare
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HUFFPOST SUPER USER
Forrester1
08:16 PM on 08/29/2011
"As a consequence, people are frequently turned away because there are not enough doctors, dentists, ophthalmologists and optometrists to meet the growing demand."

Well, here's a thought. Since many states are so politically influenced by their state medical societies, why not pass national legislation empowering nurse practitioners to fully function as primary care providers. inclusion of prescriptive authority. We have 40 years of research to show why it's a good idea.

The Federal government can use Title 18 languaging to remove the "protocol" requirement for NP's. They could also include NP's in the definition of Primary Care Provider.

I'm not even an NP and it makes logical sense to me.
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rextrek
50yr old, Moderate-liberal in S.NJ/Phila
04:55 PM on 08/29/2011
..just my opinion - but Maybe,Just Maybe it would cost LESS - IF when you went to the Dr's offc...they did alot of the proceedures THERE...rather then having to go to 2-3 different places...1 place for blood to be drawn, another for x-ray, another for MRI??? It drives me bonkers to have to take time off to go to several different places rather then 1 place for it all???
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rextrek
50yr old, Moderate-liberal in S.NJ/Phila
04:52 PM on 08/29/2011
....first off THANK YOU sir for continueing this conversation that NO-ONE in any power wants to have!
....Second...why do you think that those who suffer the most (esp. in Poor areas) where you are from....vote against thier own interests??????
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Wendell Potter
Analyst at the Center for Public Integrity, author
09:50 AM on 09/01/2011
Thank you for your kind words and support. The answer to your question is complicated. Part of the reason is family history and regional culture and part of the reason is that, frankly, most of us, and especially those who are less educated, are all too susceptible to spin, especially when it comes from people we believe are trustworthy. it's sad and it's frustrating.
This user has chosen to opt out of the Badges program
04:40 PM on 08/29/2011
Anybody who thinks volunteers and pro bono service can begin to handle almost 50 million patients is clearly delusional.

It's sad to hear -- but not surprising -- that so many people who should know better think we can run the ridiculously costly medical system that we have along with a parellel system for the uninsured.

It's all a mess. If there's a comprehensive solution that does not involve revamping our system and getting the federal government involved as a rulemaker and major payer, I don't know what that would be.

If we had adopted a system like those in other First World countries years ago, just think of the difference. We'd have tremendous financial savings, healthcare for all as well as peace of mind.

What we'd done by delaying has caused so much needless pain, worry and tragedy for millions of Americans.
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smarti
some opinions need a breath mint... try a smarti!
07:57 PM on 08/29/2011
You nailed it : ) faved!
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Sue McFarland
03:31 PM on 08/29/2011
There is nothing wrong with either Medicare or Medicaid that a complete overhaul of the health care delivery system wouldn't cure. I don't know what the answer is--but I'm totally amazed at the opposition to the individual mandate--that's why states' have adapted an "insurance requirement" for automobile drivers: every insured driver was tired of paying for accidents uninsured drivers were responsible for. When are insured people going to become aware they are paying "extra" for those of us who are uninsured, for whatever reason?
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Awake-and-Sing
named after a great play written by Clifford Odets
06:10 PM on 08/29/2011
I support an insurance mandate -- public health insurance paid for by public taxation -- a.k.a. "Medicare for all".

I just don't support a mandate requiring people to buy private insurance with no choice of a public option.
02:56 PM on 08/29/2011
Thank you .
but did you see
http://www.bluecross-blue-shield.org? which is related to you.
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thejazz
I'll burn that bridge when I come to it.
02:20 PM on 08/29/2011
The insurance model is a terrible way to access health care. Every time you go to the doctor, it is like having a car accident. I want an extended warranty, or service contract for my body, unlimited mileage. Zero deductable.
alunsulen
Digging the liberal hatred!
02:49 PM on 08/29/2011
Libs always want everything.
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Awake-and-Sing
named after a great play written by Clifford Odets
06:10 PM on 08/29/2011
Just the better health care systems that they have in Europe, Canada and Australia.

Thanks to conservatives, America is 37th in the world and dropping.
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smarti
some opinions need a breath mint... try a smarti!
07:55 PM on 08/29/2011
So you're content with paying more for less on an accelerating basis?
copterdude118
Keep up the fire!
06:13 PM on 08/29/2011
You can have it, but it will be very, very expensive.
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thejazz
I'll burn that bridge when I come to it.
09:47 PM on 08/29/2011
nonsense! Other countries can do it. And if you look at the current cost as a 40% (at the very least) tax on business and individuals, how can we compete with other countries. The only reason it would be expensive is if the current insurance industry make work project was kept, and the health care system was allowed to hide charges that they make up as they go along.
01:53 PM on 08/29/2011
A view from a different angle:

Unfortunately, for every shill who steps up and out of the health insurance industry, there are dozens waiting to fill the vacancy.

While I respect and appreciate your new found integrity and desire to alter course, I disagree that dumping 30 million marginally insured patients into an overburdened health care system is going to create anything less than chaos. At the present time there are an insufficient number of primary care practitioners to handle the current patient load.......hence the need for physician extenders (physician assistants and nurse practitioners) to provide surrogate but not equivalent care.

The reason is simple; low reimbursement rates for primary care are driving good medical students into alternative and more lucrative careers. Most medical students have no choice. After paying for college and then medical school, plus several years of poorly paid internship and residency, they are deeply in debt at a time in their life when they are looking forward to starting a family. The loans come due during residency, not years down the road.

When 30 million patients get added and projected reimbursement will be less than the current abysmal Medicaid payment, you will see physicians refusing to take these patients into their practice and patients will continue to use the expensive ER as their site for medical care.

Health care reform does not address the profit motive behind every stakeholder, which drives costs up. Universal health care does address that..
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02:35 PM on 08/29/2011
Thanks for a report from the front line...

Are you a member of Physicians for a National Health Program

http://www.pnhp.org/
Physicians for a National Health Program
02:49 PM on 08/29/2011
Many years ago.......but they didn't seem to ever get anywhere. That said, I have never been a member of the AMA.
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smarti
some opinions need a breath mint... try a smarti!
03:07 PM on 08/29/2011
You make a good point, and I think there may be some "easy" solutions to at least address the debt load and primary care provider deficit: loan forgiveness for those who opt for primary care, and/or any specialist that opts to serve in underserved areas.

The medical schools need to take a haircut as well, the costs have risen so outrageously with the intended purpose to restrict the field of applicants, which causes a "fake shortage". I'm not saying make medical school open to *anyone* (keep admission standards high as far as academics and skill) but to rein in the costs of schooling so as not to discount otherwise qualified applicants from attending, and thus creating unnecessary provider shortages. It seems the medical schools may intend to create the shortage, which allows for providers to raise costs based on their scare supply for a high demand.
07:44 PM on 08/30/2011
You raise some interesting points. Loan forgiveness already exists in several programs, such as practicing in under served areas or with some federal programs. I am not aware of any programs for sub specialists, but there may be some. Most medical schools are funded by the state and the number of applicants enrolled are based on the individual state's perception of medical needs and preference is given to instate residents. Larger states have multiple schools, smaller states may only have one. However, the potential needs for physicians are often far greater in rural states.
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Chris1962
NYC
12:37 PM on 08/29/2011
>>>The health care reform law, when fully implemented, will go a long way toward solving the access problem in this country.>>>

I wouldn't worry about any of it to much, since the "mandate" is so laughably unconstitutional that the Supremes are sure to kill it, which will collapse the CrapCare program, entirely.
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smarti
some opinions need a breath mint... try a smarti!
07:52 PM on 08/29/2011
Add to this, one of the more likely deficit reduction proposals will be to eliminate the tax deduction for employer provided care. Absent this, more employers will drop the benefit since there will no longer *be* a benefit to provide it, and there will speed up the demise of employer provided coverage.
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smarti
some opinions need a breath mint... try a smarti!
09:12 PM on 08/29/2011
ok.. .my first comment got scrubbed no clue why. Let me try again: the current health insurance model will only survive long term with a) a mandate to purchase with the universal coverage option or b) the ensured survival of employer provided coverage.

Here's the issue: the majority of Americans that currently "approve" of the current health insurance situation tend to be those covered by employer provided coverage. Reason being is that employer provided coverage is provided without the underwriting process that is required for "individual" market based coverage. It is also, for the most part, subsidized by the employer and within large employer groups, more closely mimics what a national single payer system would behave like. In so far, that there are no underwriting conditions to be met, coverage is allocated on a group level with pre-set payments and a responsiveness of the system that must satisfy all payers in the group in order to maintain the insurance company as a competent administrator. Most large group coverage plans are actually self-insured, the insurance company simply functions as an administrator. None of the claims are paid out of the insurance coffers, they are instead paid a flat fee for administrating the plan. The claims are paid out of the coverage pool of premiums.
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Punzelda
Radically Progressive & Magically Delicious
12:37 PM on 08/29/2011
At this point, I think that the only viable solution is for doctors and other health care providers to form a non-profit organization that accepts monthly payments directly. In other words, we need to eliminate both insurance AND government from health care. I would prefer to pay a network of providers directly and have access to excellent care. I don't want to pay someone to decide what care I can have, I want my doctors to decide. I don't want insurance, I want health care when and how I need it.
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smarti
some opinions need a breath mint... try a smarti!
07:34 PM on 08/29/2011
Interesting suggestion, and one that might serve well as a model for routine, non emergency care. How would you manage catastrophic care, or specialized treatments (eg. Cancer, therapy, long term illnesses..)?

I completely agree that insurance is a poor model for administrating health care. Insurance is intended for rare, yet costly, and typically one time occurrences. Think flood, hurricane, fire insurance. It cannot efficiently addres ps the plain fact that health care is not rare or a one time occurrence in a sizable amount of the population. Nor can it address the truth that human beings cannot be "indemnified" to the a previous condition. The aging process alone defies this logic. In any other insurance model. Property can either repaired to the original condition or "totaled" out for the value of the property which sets an end-point for insurance liability. This can't be done with health care so the industry imposes artificial caps on care that don't synch with the reality of the care required.
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koos458
We Live In A Kleptocracy
11:56 AM on 08/29/2011
If Doctors were so darn concerned about the well-being of everyone, the AMA would be fighting for universal coverage instead of paying congressmen to insure it never happens.
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Blueid1
happily liberal
12:29 PM on 08/29/2011
Tell me why the AMA would fight for universal coverage? You are under the impression that folks become MD's solely for the purpose of helping others...ain't so. They are in business/working to make money just like the rest of us. It would lower their income considerably. The other point, as I am sure you are now aware, there are certain parameters one must fall in between to qualify for Medicaid. If we had a single payer which i thought Obama was leaning for until the Health insurers of the US put screws to our President and he buckled. The AMA is in part responsible for escalating health care costs. The uninsured issue comes when folks don't make enough for health care but to much for assistance.
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smarti
some opinions need a breath mint... try a smarti!
02:52 PM on 08/29/2011
To the point that providers might make less income under a single payer/universal coverage program, this doesn't necessarily have to be true, or such a drastic decrease to warrant the level of opposition from AMA, etc. For one, removing the insurance buerocracy will benefit providers by a) removing the necessity to employ (and pay out their earnings) a medical billing staff responsible for navigating insurance and b) cut the red tape that keeps many patients with insurance unable to actually access the providers (and keeps from providers getting paid) due to service exclusions, claims denials, excessive deductibles and copays over the price of the premium that results in many having "health insurance" but not "health care".

Doctors in other nations with universal coverage of any form still make high incomes and live well in a high position in their societies. They may not be millionaires on average but at some point we have to question is the primary purpose of the health care system to make some doctors insanely rich or is it to disseminate health care? Any doctor getting in the field soley for the money should probably look to other, just as or more, lucrative fields that don't necessitate creating vast disparities of accessbility of medical care in order to maintain a desired income level.
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smarti
some opinions need a breath mint... try a smarti!
02:52 PM on 08/29/2011
Fee for service care is partially responsible for escalating costs, and is one of the reasons doctors earn such high incomes, as opposed to salaried incomes or other methods of earning that doesn't require over-servicing the system to drive up costs. At some point providers are going to have to make sacrifices on their end as well, or they will not have a patient population to make money from if prices continue to increase that drives down accessibility.
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politicky
just follow the $$$
10:55 AM on 08/29/2011
"Savage told me that as he and others were planning the Oklahoma clinic, many political and business leaders would make it clear that they had no clue just how shredded the safety net really is in the U.S."

Well said kind sir.

And may I add that that may be because business (including insurance company oficers) and political leaders are much more interested in next quarter's earnings and the next electon.
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2lib4oh
10:24 AM on 08/29/2011
Wendell Potter is a real American hero.He had the courage to look at what he did for a living and question its validity.It cost him personally but he pursued the truth despite his sacrifice.

We as a country are learning that unchecked self-interest does not further the common good despite what free market creeds tell us.It was not a solution in product safety,consumer protection,bank regulation, financial speculation or health care. Our economic crisis was man-made and so is our health care crisis.Both are "fixable" with a serious dose of honesty and dedication to the truth. Do we as a people have the courage to put our bias aside to save our country? I sure hope so.
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Chris1962
NYC
12:39 PM on 08/29/2011
>>>Wendell Potter is a real American hero.He had the courage to look at what he did for a living and question its validity.>>>

Yeah, he gives a good explanation of things in this clip, along with Daschle and Howard Dean: http://www.youtube.com/watch?v=5PwqSCJmbxk
10:24 AM on 08/29/2011
Don't we spend several trillion a year on Medicaid? Aren't these costs already strangling local governments?

We could spend our entire GDP on health care, and have nothing left for anything else. What would we do then?
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politicky
just follow the $$$
11:02 AM on 08/29/2011
It's a bit more complex than that, but if believing that makes you feel better, then no amount of information to expand your narrow scope of knowledge will actually expand it.

What is actually strangling governments is the practice of luring large companies (who promise jobs in the area) into an area with tax breaks.
01:55 PM on 08/29/2011
I am thoroughly familiar with Medicaid spending in NY state. It is basically a bunch of medical crooks who are swindling the both the state and the poor people, and laughing all the way to the bank. They pay off the state legislature with campaign contributions.
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DoubleYellowLines
Left of the Right, and Right of the Left
11:39 AM on 08/29/2011
Here you go.

http://www.cms.gov/MedicaidEligibility/02_AreYouEligible_.asp#TopOfPage

Would YOU qualify?
12:12 PM on 08/29/2011
So, we are spending trillions on Medicaid, and many people don't qualify.

So we should spend a couple of trillion more, and help those who don't qualify? Where does it end?

I'm qualified to pay taxes to help with this, but if taxes go to 100%, I'll stop working.