UPDATED, Jul. 10, 3:00 p.m:
After his song made its way across the Internet, Carroll received a call from United offering to pay for his beloved guitar. As you'll see below, Carroll politely declined:
Check back for Vol. 2 of Carroll's United trilogy.
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Hell hath no fury like a customer scorned. The LA Times reports that one United Airlines passenger was so dismayed over a guitar broken by United staffers that he has writ his anger across the web.
While Dave Carroll was flying from Nova Scotia to Nebraska he had his Taylor guitar ruined. After a protracted attempt to get United to pay for the damage, Carroll struck back. Here's Carroll's saga in his own words (from his personal website):
"In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn't deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say "no" to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world."
Here's the first of Carroll's songs: