Stephanie Frost missed one credit card payment and Bank of America jacked up her interest rate from 11 percent to 27 percent. In order to get the rate lowered, she ended up having to close her account.
As Ms. Frost looks forward to 2010, one of her new Year's resolutions is to "stop doing business with companies that I feel are taking advantage of me, don't appreciate my business, treat me poorly as a customer... The first place I'm starting is with my bank."
After seeing "Move Your Money," she's decided to close her account with Bank of America and move her money to a community bank. She posted this video on YouTube documenting her trip to BofA to end their relationship.