06/28/2012 10:17 am ET Updated Aug 28, 2012

Three Months, And Still In Customer-Service Limbo

THE Haggler’s column about a man whose Facebook account was hijacked by a sneaker-selling spammer provoked a lot of been-there e-mails, and some of them were kind of amusing. One, from Bryan Dale of Toronto, is destined to become a plot point in a Channing Tatum rom-com:

“One day, for no apparent reason, I was locked out of Facebook and told I had to prove my identity to regain entry. The protocol I was required to follow was to identify four of seven randomly selected photographs of my Facebook friends."

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