11/25/2013 01:36 pm ET Updated Nov 25, 2013

A Debilitating Glitch Is Leaving Some New Xbox Ones Useless


For gamers who shiver at the thought of the Xbox 360's infamous "Red Ring of Death," you may want to cover your eyes.

Three days after launching the Xbox One, Microsoft confirmed that a "very small number" of people who bought the new console are hearing grinding or clicking noises upon inserting a disc into the system, leaving the unit unable to read the CD, CNET and Kotaku report. In typically dramatic fashion, the Internet is dubbing the glitch the "Disc Drive of Doom."

"We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program," Microsoft said in a statement to news agencies. "Customers have the option for us to send a replacement console right away without waiting until they have returned their old one."

A YouTube video compiling what the glitch sounds like is being widely circulated:

While Microsoft has not indicated how many people a "very small number" is, fans should hope the problem isn't nearly as widespread as some issues that bricked many original Xbox 360s. Despite known flaws in the 360, Microsoft rushed the system to the market in November 2005, resulting in years of the console breaking down, sometimes even multiple times. With the "Red Ring of Death" and disc tray errors, nearly 68 percent of Xbox 360 consoles that came off the line were defective.

With a hardware launch as massive as the Xbox One -- Microsoft sold over 1 million consoles in the first 24 hours it was on sale -- glitches are to be expected. Sony's PlayStation 4, which was released a week before the Xbox One, has already seen hundreds of buyers complaining about defective systems. Like Microsoft, Sony indicated in a statement to The Huffington Post that the issue was isolated to only "a very small percentage of total units"

Microsoft suggests that those experiencing issues with the disc drive should contact customer service to receive a new console.

[h/t Kotaku and CNET]



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