Apple Pay has been double-charging some Bank of America customers on transactions, according to CNN’s Samuel Burke.
Burke used Apple's new mobile-payment system on Monday, the day of its highly touted rollout, to make purchases with his Bank of America debit card at Whole Foods and Duane Reade. Those purchases appeared twice on his bank statement the following day. Some Twitter and Reddit users reported experiencing the same problem. Like Burke, they were all Bank of America customers.
Burke reported that he called Bank of America for help, but was told it was a problem with Apple. Burke said Bank of America directed him to Apple's help line. Apple, however, reportedly told Burke that there was “nothing they could do about it,” as the company does not keep a record of transactions for security reasons.
Burke said he eventually got Apple and Bank of America on the same line in a three-way-call. He did not disclose any details on what was said during the three-way call. Though he was ultimately refunded his money by Bank of America, the bank maintained that the problem was with Apple Pay, Burke said.
Later, Bank of America tweeted that it was working to fix the problem:
@samuelcnn Hi Samuel, we apologize for this inconvenience and are working to correct this issue and reverse the duplicate transactions. ^bm
— Bank of America (@BofA_Help) October 21, 2014
Bank of America confirmed to The Huffington Post that it will refund all customers affected by the issue and cover any overdraft fees.
"We apologize for the inconvenience and are working to correct the issue. All customers have been made whole," said Tara Burke, a spokeswoman for Bank of America. "We are always here for our customers and resolve any issues they have."
Apple did not immediately respond to a request for comment.
When it comes to questions about Apple Pay, Bank of America directs its customers to call its customer service number. Apple's FAQ also tells users to reach out to their banks for any problems with statements.
For what it's worth, a HuffPost reporter recently used Apple Pay at McDonald's with an American Express credit card and experienced no double-charging.
Update: An Apple spokesperson responded to HuffPost with an emailed statement: "We're aware of a Bank of America issue impacting a very small number of Apple Pay users. They're working on a fix that will be available shortly and reversing any duplicate transactions."
Bank of America spokeswoman Tara Burke added that the issue affected "only about 1000 transactions."