As journalists, we dutifully report on what's going wrong, from scandals and corruption to natural disasters and social problems. But far too often the media fails to show the whole picture, neglecting to tell the stories of what is working. From scientific breakthroughs to successful crime-reduction initiatives, the What’s Working Honor Roll highlights some of the best reporting and analysis, from a range of media outlets, on all the ways people are working toward solutions to some of our greatest challenges.
The recent shootings of unarmed black men by police officers in Missouri, Ohio and Wisconsin have led to violent protests and division between officers and residents nationwide. But the town of Richmond, California seems to have found a solution to reducing crime, while unifying the police department with the community. Many say it's all thanks to one man: Richmond's chief of police Chris Magnus. Since Magnus became chief in 2006, the town has seen significant drops in homicides and other violent crimes. One of the ways he's done it is by engaging in conversation with the community and building stronger relationships. That sense of trust, along with actively hiring a diverse police staff, appears to be a successful recipe for stopping crime, creating peace and working toward a safer tomorrow.
"I feel like all lives matter," Magnus said. "That's really what community policing should be about."
Read the full story here.
The New York Times: Company Thinks It Has Answer for Lower Health Costs: Customer Service
The United States has the most expensive health care system in the world. And yet, a little customer service could go a long way toward changing that. One company in Seattle thinks it has a solution that can keep patients healthy and out of the hospital, while also improving the nation's health care overall. Iora Primary Care in the Central District of Seattle is a new kind of health care provider with a customer-is-always-right mentality, where the customer is the patient. Iora has patients pay a monthly fee, as opposed to paying doctors by the visit, and offers 24/7, non-billed assistance via phone and email. The company is trying to “transform health care" using health coaches to reach patients at a personal level -- all while making a profit at the same time. Iora hopes to one day open hundreds of practices nationwide -- "a kind of Starbucks for health care."
Read the full story here.
If you know a story you think should be on our Honor Roll, please send an email to our editor Catherine Taibi via firstname.lastname@example.org.